Saugus Hotels, Los Angeles

"Nice dine in restaurant. Enjoyed time in the pool and rooms were spacious and clean. We stay here always. "

"Room 263 was cleaned except Only have 2 bath towels 2 hand towels 2 wash towels for 2 persons for 2 nights Room won’t be cleaned for 2 nights stay Cigarette smell in side. The bathroom Moldy odor on hallway carpet No free water bottles $10/night parking fee Breakfast early is nice Coffee is hot But the foods are very basic."

"Not worth the cost"

"Love this hotel "

"I had a disappointing stay overall. My room was not cleaned, even though I am absolutely certain I removed the “Do Not Disturb” sign. The front desk initially suggested that might have been the reason, but I clarified it was not on the door. When I spoke to another staff member, I was told the cleaning staff might be on strike, which sounded completely made up—especially since someone else had already apologized and admitted my room was simply overlooked. The shower gel in the bathroom was nearly empty upon arrival. For a three-night stay, basic items like this should be checked and fully stocked in advance. Breakfast was also very disappointing. Many items were gone, and staff did not replenish them. You are left with banana, yogurt, oatmeal. Additionally, the elevator service was extremely slow. With only two elevators available, one broke down at one point, causing chaos and long wait times as lines quickly formed. They offer tea in the lobby, but unfortunately, the water was cold—another small detail that reflects poor attention to guest experience. The valet staff was friendly—and frankly, they should be, given the $31 per night charge, which felt like a complete rip-off. Overall, the service and maintenance fell below expectations, and I hope the hotel improves its attention to detail and communication moving forward."

"Very clean !!!"

"Very clean and well appointed room. Bathroom was a nice size. Staff were friendly and helpful."

"Room was very comfortable. "

"Excellent breakfast menu.. staff were professional. We enjoyed our stay. Could be A tad bit cleaner but overall.. I’d book another stay for sure.. family of five"