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Reviews of Pinn-N4E2

3 out of 5
Pinn-N4E2
2-1-2, Kita4-johigashi, Sapporo, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 64 out of 121 reviews" "
Rating 8 - Good. 47 out of 121 reviews" "
Rating 6 - Okay. 6 out of 121 reviews" "
Rating 4 - Poor. 2 out of 121 reviews" "
Rating 2 - Terrible. 2 out of 121 reviews" "

9.2/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jimmy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Only 1 air condition. Too hot.
Stayed 2 nights in Aug 2023
Response from maneger on 25 Sept 2023
sorry to your inconvence see you again

8/10 Good

LeowChuiGek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a bit troublesome. However, the overall stay was good. Very convenient, walking distance to shopping malls, Nijo market & Sapporo Beer Museum.
Stayed 6 nights in Dec 2019
Response from PINN Staff Kate on 27 Dec 2019
Dear Mr./Ms. LeowChuiGek, Thank you for staying with us. We are glad to hear you like our hotel and enjoy your stay. So sorry for the inconvenience for self check-in system. Looking forward to welcome you again!

10/10 Excellent

MelvinNew, SIngapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property has a good location it is near to Sapporo station and the place is very new. Enjoy my stay there. As for improvement I would like to recommend the following. Have more hanger or a place to dry our cloth because the drying function on the washing machine is not good enough. Have more plastic bag to clear our rubbish. There is a spare plastic bag in the bin but if we stay for more days then it will not be enough. Can we have bigger pillow? The pillow currently are too small. An English instruction on how to use the heater. Overall I really enjoy the privacy and security of the place. Well done!!
Stayed 4 nights in Nov 2019
Response from PINN Staff Kate on 27 Dec 2019
Dear Mr./Ms. MelvinNew, Thank you for choosing PINN hotel this time and giving us advice so we could improve! We are glad to hear everything you said! We hope to welcome you in future again!

10/10 Excellent

Man Ling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from PINN Staff Kate on 29 Dec 2019
親愛的Man Ling旅客您好，非常感謝您給予我們高度的評分，我們很高興您喜歡我們的服務及設施。歡迎您下次再來玩！

10/10 Excellent

Anna, San Francisco

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel is 8-9 minutes walk from the JR station. You can walk underground (to avoid the cold) and take the exit#23 and walk two blocks to the hotel. We use the same underground path to Odori and Susukino. The room is modern and shiny clean. The size is great. It comes with a washer and a dryer. We enjoyed staying here. It will be our first choice to stay here when we visit the town next.
Stayed 4 nights in Oct 2019
Response from PINN Staff Kate on 27 Dec 2019
Dear Anna, Thank you for staying with us! We are glad to hear your tips to avoid the could by walk underground. Please come to Sapporo again! We will always welcome you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place; weird check-in system
The facility and location were wonderful -- easy access to the main attractions of Sapporo. Clean, spacious -- very pleased about that. It just came as quite a surprise to realize that the hotel is run by a computer! All sign in and out was by email, and was somewhat confusing and inconvenient uploading photos of passports, etc. I wish Hotels.com had made those facts clear before we booked, but we ended up extremely pleased with the stay.
Stayed 3 nights in Oct 2019
Response from PINN Staff Kate on 27 Dec 2019
Dear guest, Thank you for choosing PINN hotel this time. We are glad to hear you enjoy your stay in Sapporo! We are sorry that if our check-in system made your uncomfortable. Even its self check-in&out without staff in front, we are still online if you need any help! :) Thank you again! And we are looking forward to serve you again!

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from PINN staff Ria on 14 Aug 2019
Thank you for staying with us at PINN-N4E2ll! We’re happy to achieve our goal of making you feel comfortable and satisfied. We will continue to strive harder in making you feel home away from home. We are looking forward in seeing you again!

10/10 Excellent

Siri, Bangkok

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with everything like being at home. Not far from train station and bus terminal. Room has more space than other hotel in city center. Even no hotel staff, the check in process was smooth. This is our second time stay. It was our great time in Sapporo.
Stayed 6 nights in Jul 2019
Response from PINN staff Ria on 1 Aug 2019
Thank you for staying with us again at PINN-N4E2Ⅱ! We’re delighted to know you didn’t encounter problems during your check in. We really wanted to make you feel at home even you’re far away from home. We’ll still keep on improving to better serve our future guests. We are looking forward in seeing you again!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The room looks clean but my husband developed serious allergies after sleeping on the bed, suggesting the linens may not be very clean as he is seriously allergic to dirt and dust. Otherwise location is great and room size is good for the family.
Stayed 3 nights in Jul 2019
Response from PINN staff Ria on 20 Jul 2019
Thank you for staying with us at PINN-N4E2Ⅱ! We’re delighted to know you like our hotel by our location and size of the room. On the other hand, we’re saddened by your husbands allergic reactions. Addressing this matter will be our top priority. We will keep on improving to better serve you and our future guests. We are looking forward in seeing you again!

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Sapporo
We really enjoyed our stay with this property. All check in by digital check in facilities by ourselves. All went smooth and great. The apartment is very comfortable and convenient and within walking distance to Sapporo Train Station.
Stayed 3 nights in Apr 2019
Response from GLOWL on 21 Apr 2019
Thank you for staying with us at PINN-N4E2Ⅱ! Your valuable opinions and comments will be used as a reference for our future operations. We look forward to seeing you again.

10/10 Excellent

Fasha, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay at this property. Nice interior and very clean. The location is quite near to Sapporo Station. Walking tour around Sapporo town is pretty much accessible from the property. The host is also very quick to reply to inquiries. All in all, my family & I enjoyed our time here. Just a suggestion, maybe you can add on amenities such as iron and hair dryer at your property.
Stayed 2 nights in Mar 2019
Response from GLOWL on 26 Mar 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Spacious and comfortable.
Stayed 3 nights in Mar 2019
Response from GLOWL on 17 Mar 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Peichen

Liked: Cleanliness, property conditions & facilities, room comfort
Jen
The location is very good and convenient. But the checking out time is very early and they don’t provide luggage keeping. You need to put your luggage in train station lockors if you have a late flight.
Stayed 2 nights in Feb 2019
Response from Ryo on 16 Feb 2019
Hello Jen,thank you for your review, and thank you for staying with us,we hope to serve better in your next visit sapporo thank you.

6/10 Okay

BobbyG

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Property was decent sized. The checkin is a little bit annoying. There were other people staying there above our room and they had a party all through the night, there was a lot of noise.
Stayed 3 nights in Jan 2019
Response from Ryo on 12 Jan 2019
Hi, thank you for leaving a review, thank you for staying with us and sorry about the noise from other guest, hope to see you again in your next visit sapporo!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Ease of checking in & out. Good location. Lack of tumble dryer to dry clothes
Stayed 4 nights in Dec 2018
Response from Ryo on 25 Dec 2018
Hi thank you for staying with us, hope to serve you better ne ttime!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable apartment for family
Nice good sized apartment for a young family of 5-6 to stay together. Very clean, comfortable and well equipped. Walking distance to Sapporo Station. Would be good if apartment had a clothes dryer.
Stayed 5 nights in Dec 2018
Response from Ryo on 22 Dec 2018
Thank you for your positive review! And we will address your concern. Thank you for staying with us hope to host you again in your future visit sapporo!

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Ryo on 20 Dec 2018
Thank you for staying with us, hope to see you again in your next visit in sapporo!

10/10 Excellent

SOW FEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Ryo on 16 Dec 2018
Thank you for staying with us, hope to host you in your future visit in sapporo!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Ryo on 25 Nov 2018
Thank you for staying with us hope to see you again in your next visit!

10/10 Excellent

Kai, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent.. just wish there’s some flexibility to consider early check in / late check out. I was informed early check in is not possible because of the automated check in process i.e. set at 3pm.
Stayed 3 nights in Nov 2018
Response from Ryo on 15 Nov 2018
Thank your for leaving a review, thank you for staying with us hope to see you again in your next visit! ,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Ryo on 18 Nov 2018
Thank you for staying with us, hope to see you again in your next visit!

8/10 Good

Fanny

Liked: Cleanliness, property conditions & facilities, room comfort
Confortable stay
Room is consider big for Japan hotel except that there is no reception at the hotel. Comfortable stay. Will consider staying this hotel if I were to come Sapporo again.
Stayed 3 nights in Nov 2018
Response from Ryo on 14 Nov 2018
Thank you for your positive review, and thank you for staying with us hope to see you again in your next visit!

8/10 Good

LIM

Liked: Cleanliness, property conditions & facilities, room comfort
convenient, clean and nice n tidy
overall the place is clean and nice. walking distance to Sapporo JR station. The only discomfort is the check-in that is a bit tedious and stressful. Other than that, if you driving a car, the parking is 300yen per hour. Max charge is 2000 yen a day.
Stayed 3 nights in Sep 2018
Response from Ryo on 3 Nov 2018
Thank you so much for staying with us, hope to see you again in your next visit!

10/10 Excellent

SEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, walking distance to train station, shopping center, time clock tower. clean, facilities, washing machine with air dryer
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Palm, thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortation like being at home.
Almost everything needed were there. Clean, new and modern design. The hotel was quite near train and bus station and also many shopping centers.
Stayed 7 nights in Jul 2018
Response from GLOWL on 1 Aug 2018
Thank you so much.

8/10 Good

Shoko, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, modern and clean
Great location. Walking distance to two convenient stores and Sapporo station where you can find all kinds of stores and restaurants. The room is so clean and everything looks new. Bathroom is large enough and the water pressure is excellent. The only negative is that the washer did not come with heated dryer. Also washer itself showed error sign (E3) when we used, so it may not have been hooked up correctly. I don't know. Over all, we are satisfied. I would come back again if I have a chance. 洗濯機だけで乾燥機が無いのだけ不便でしたが、それ以外は大満足でした。新しくてきれいな御部屋でした。
Stayed 3 nights in Jun 2018
Response from GLOWL on 28 Jun 2018
Thank you for a nice evaluation.

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best accomodation in entire Japan trip
Spacious,clean,near train station and department stores. We had a very comfy and warm stay despite the temperature outside. We will book again if we will return to Sapporo. Check in was one of a kind experience.
Stayed 4 nights in May 2018
Response from GLOWL on 13 Jun 2018
Thank you for a wonderful evaluation. I am very satisfied with the word that you will come again. How was your trip to Sapporo? I hope our service is helping you make your memories.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. 5 mins walk from the main train station n the shopping malls. Very clean n comfortable. Very good for families.
Stayed 2 nights in Jun 2018
Response from GLOWL on 11 Jun 2018
Thank you for a nice evaluation. Please come and visit us when you come to Sapporo next time!

8/10 Good

yoon soo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
우선 시설의 컨디션은 매우 괜찮았습니다. 하지만 굉장히 한기가 올라왔고 내부에 있는 라디에이터로도 커버가 부족했습니다. 체크인전 짐을 맡기다던지 그런 편의는 부족했습니다 체크인은 딱 3시 1분부터 가능했습니다. 위치는 삿포로역에서 도보 10분거리에 있었으며 카카오 택시를 이용하여 메가 돈키까지 15,000원 정도가 나왔습니다.
Stayed 2 nights in Nov 2023
Response from マネージャー on 4 Dec 2023
이번에는 숙박해 주셔서 대단히 감사합니다.소리를 받았습니다 점에 대해서는, 향후 검토 과제로 하고 싶습니다 알고 있습니다.귀중한 의견을 감사합니다.앞으로도 손님에게 「또 묵고 싶다」라고 생각해 주실 수 있도록 스탭 일동 서비스의 향상에 노력해 가기 때문에, 앞으로도 PINN 호텔을 잘 부탁드리겠습니다.고객의 또의 내관을 진심으로 기다리고 말씀드립니다.

10/10 Excellent

Bui Chi

Stayed 3 nights in Jul 2023
Response from manager on 25 Sept 2023
thank you see you again

2/10 Terrible

JOJI

Stayed 1 night in Jul 2023
Response from manager on 25 Sept 2023
thank you see you again

8/10 Good

I PING

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
一打開房門, 真的讓人驚豔, 獨立的房間,寬敞的客廳及多用途的廚房! 適合一家人居住享受美好時光! 便利商店,車站,景點也近, 生活機能交通相當優! 雖說是在路邊, 但也不吵....算安靜!
Stayed 5 nights in Jun 2023
Response from maneger on 25 Sept 2023
thank you hope see again

10/10 Excellent

Hyun Joon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from maneger on 25 Sept 2023
thank you see again

10/10 Excellent

CHANG CHENG

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023
Response from maneger on 25 Sept 2023
thank you see you again

10/10 Excellent

RYO

Response from maneger on 25 Sept 2023
thank you see you again

8/10 Good

Akiko

Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
駅に近く 駐車場も目の前にあるし 目的を果たすのにとても 助かりました。 清掃がちょっともうひと頑張り お願いしたいですね。。
Stayed 1 night in Feb 2022
Response from maneger on 25 Sept 2023
thank you see you again

10/10 Excellent

Shuntaro

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
綺麗で広い部屋だった
Stayed 3 nights in Feb 2022
Response from maneger on 25 Sept 2023
arigato gusaimasu

10/10 Excellent

MANAE

Liked: Cleanliness, amenities, property conditions & facilities
とても綺麗で良かったです！ また来ます！
Stayed 1 night in Jan 2022
Response from maneger on 25 Sept 2023
thank you see you again

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021
Response from maneger on 25 Sept 2023
thank you hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
部屋は広く設備も充実。コストパフォーマンスは最高でした。また利用したい。
Stayed 3 nights in Feb 2021
Response from maneger on 25 Sept 2023
thank you see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from maneger on 25 Sept 2023
thank you see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
初めての宿泊
部屋が乾燥しがちなので、加湿器などがあればよかった。 冬場は寒いので、布団が余分にあればなお快適でした。
Stayed 1 night in Jan 2020
Response from PINN staff Ria on 24 Jan 2020
Thank you for staying with us here in PINN-N4E2ll! It was our pleasure to accommodate you. We’ll continue to make efforts to improve our services and hopefully be able to provide more amenities for you. We’re looking forward in seeing you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
鄰近jr站，設備齊全，十分整潔！ 因為大樓內沒有工作人員登記入住，所以要入住必須知道大門密碼才能進大樓內，進入大樓再利用平板電腦進行check in手續，一切都很順利方便！
Stayed 5 nights in Oct 2019
Response from PINN Staff Kate on 27 Dec 2019
親愛的旅客您好，非常感謝您這次入住PINN酒店，我們很高興能收到您的評分及讚賞，歡迎您再來札幌玩，下次見！

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
緊急連絡先に電話しても まったく繋がらなかったのには 困りました。
Stayed 2 nights in Oct 2019
Response from PINN Staff Kate on 27 Dec 2019
この度はご宿泊いただきまして誠にありがとうございます。お声を頂戴しました緊急連絡先につきましては、大変申し訳ございませんでした。貴重なご意見をありがとうございました。 今後もお客様に「また泊まりたい」と思っていただけるようスタッフ一同サービスの向上に努めて参りますので、今後ともPINNホテルをよろしくお願いいたします。 お客様のまたのご来館を心よりお待ち申し上げております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and room itself are good. It's spacious enough for two people.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from PINN staff Ria on 17 Oct 2019
Thank you for staying with us here in PINN-N4E2ll! We also thank you for your feedback. We hope we achieved our goal of making your stay memorable. Looking forward in seeing you again!

10/10 Excellent

Yuk Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from PINN staff Ria on 25 Sept 2019
It was our pleasure to have you staying with us at PINN-N4E2ll! Thank you for the appreciation of our hard work to make you feel welcome. You inspire us to strive harder. We look forward to your next visit!

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from PINN staff Ria on 29 Aug 2019
Thank you for staying with us at PINN-N4E2Ⅱ! We’re delighted you found our hotel to your preference. We’ll keep on improving our services so we can serve you better next time. We look forward to seeing you again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックアウトをちょっとでも過ぎると部屋をロックされて、中に入れずemergency call の場所も分からない。やっと見つけてかけても電話に出ない。最低の対応だ
Stayed 1 night in Aug 2019
Response from PINN staff Ria on 8 Aug 2019
Thank you for staying with us here in PINN-N4E2ll! We highly value your feedback and we’re happy you took time to give us one. We’re sorry about what you had been through during your check out. We do that as a security measure to ensure the safety of each guests. We will improve our system so this situation won’t happen again. We hope to see you again!