Santo Stefano Hotels, Bologna

"Was a issue with the traffic zone behind the hotel , the link that was sent didn't open so we went into a limited traffic zone and received a fine , lady at check in was kind of rude to this fact but it is what it is "

"Lonely staff, great breakfast and perfect location "

"Good location. "

"The location of the hotel is great. 15 mins away from the train station, right by the old town, close to restaurants and bars, grocery store a few mins walk away. The staff during check-in were very helpful. Breakfast was basic but enough to fill you up. room was compact but enough for 2 nights stay. "

"Great location "

"Wow! What a disappointment. In a city with only one 5 star hotel, how on earth can this be 4 stars. I should have known based on the initial communication from the hotel on their recommendations. They told me to look online or Get Your Guide for tour/visit suggestions.... Don't let the charming court yard picture fool you. It is basically the path to the breakfast area. Here are some highlights: The hotel is basically a set of apartments. Our room was completely detached from the main hotel and had several other residential homes in between. The room also makes no mention that it has no elevators... we were on the third floor and our doorman could not handle our luggage. I ended up carrying most of the bags up out of pity. I carried them all down since there is no service. The room I selected was expected to be spacious but felt all wrong (bed was on a mezzanine). The room materials was budget decor. The from desk staff were not helpful. My only request was asking if I can call a van for transport and that was met with a response as if it's near impossible (I called an Uber van). No attempt was made to help with the bags... The only saving grace at this hotel was the restaurant it had a wonderfully attentive server (breakfast itself was forgettable). The restaurant across the street is a convenient and good choice. The location is outside the core old city (quieter area). Room WIFI code says it all... laughably bad. One of my worst hotel experiences. "

"Very charming hotel just off Piazza Maggiore walking distance to most sites. "

"Central location. Helpful staff. Convenient that parking was available, but driving in the historic area is tricky due to lots of pedestrians, cyclists and narrow streets. "

"Lovely apartment. Super central location and easy to get around. The heating did not work but they did give me a portable heater and it was fine. The staff was polite and helpful (not always a given in Italy tbh) "