Sandrain Hotels, Bern

"Ridiculously small sinks in the bathroom."

"Everything in the hotel was great, except for the shower. It only has a curtain, and water splashes all over the bathroom. "

"Lovely, clean and friendly hotel. Tram right outside to get you to the centre in 10 minutes. If you have a room facing the tram stop, can be noisy at night and did disturb my sleep. "

"Excellent location in old town, near train station, restaurants, opera house, transportation. Great breakfast! Friendly, helpful and multilingual staff. "

"Comfortable good stuff good breakfast no toiletries no kettle no fridge"

"I love this hotel! It’s spacious and very clean! The host was quick and very responsive. "

"Wonderful staff, unique hotel"

"safe, easily accessible. clean "

"This is a legitimate 2-star hotel. Whoever qualified it for a 4-star hotel made a joke. To start with, there is no refrigerator in the room. Not even a tiny one. The bedding is another joke. A pillow is about 3 cm (a little over an inch) thick, with nothing but lumps inside. I had to ask for 2 more pillows to get it to be of any neck support. I also had to ask for additional 2 blankets as the one provided was too thin. I had to use one of the blankets to cover the pillow stack so that I don’t feel the lumps. In the bathroom: no body lotion provided. No conditioner for after shampoo use. The single container in the shower says: Hand, hair, and body wash. Same container by the sink. No shower cap or vanity kit. The overall look of the room—shabby. Avoid by all means. "