Top Hotels Near Sanctuary of Hope and Time Capsule in Puerto Morelos from NZ$99

"Rooms at the HA part are nice and clean, if a bit dark (they all need better lighting) Staff is generally polite, but not always helpful"

"The swim up bar was awesome "

"It was great and we really liked the property. The food was good and the staff was wonderful. There are 2 things that really took away from all the good things- 1) they charge you ridiculous prices to use he internet. If you have 5 devices it’s $50 per day and your resort fee doesn’t count toward this and the WiFi is terrible. Make it free like every resort this side of 2020. 2) the restaurants were great but the lines to eat at the buffet at peak were ridiculous. Way too long, sometimes 30-60 mins and that’s not good when you have hungry kids. Reservations at the restaurants were very hard to get. "

"The room was assigned right next to the staircase, and it was extremely noisy. People were chatting late into the night, some were drunk, and there were even people arguing loudly at the staircase at 2 a.m. I called security three times, but they took a long time to arrive. I went to the front desk to complain and requested a room change. The staff then assigned me another room in a different building—but in the exact same location. Are you kidding me? On top of that, I was told I had to check out at 12 p.m. and could only move into the new room at 3 p.m. There was absolutely no apology in their attitude—just complete indifference. When I asked where the manager was and said this was unacceptable, he told me he was the manager. I also have video recordings of the argument that happened during the night."

"This is a fantastic resort, head and shoulders above the standard Cancun style. Excellent food, classy environments, gorgeous rooms, and an impressive attention to detail in all respects. In a quiet and secluded part of the Riviera (...for now) it offers a calm and welcome alternative to the stereotypical all inclusive getaway. I don't usually travel to all inclusive resorts, but I would certainly consider returning here. Did I mention the excellent food? Overall, amazing value for the price from beginning to end."

"Yes"

"Résidence très agréable avec piscine en bord de plage. Par contre un peu loin des restaurants Accueil parfait "

"5 star it was a butefull place and the personet was very nice whit us tank you "

"The staff and owner made my stay fantastic. I would definitely stay here again."