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"Fantastic hotel just a few little things that let it down but definitely a good find 8.5 out of 10"

"Beautiful property with lush gardens & the best thermal pools we found in all of La Fortuna. For the price, you get a lot. The pools are exceptional. The location is perfect, just outside of town, but not too far. You can easily take a taxi to the center of town for under $10 dollars. The room are spacious & clean. The breakfast was varied & delicious. Food in Pyramides restaurant is inedible; please skip. Hotel is very stingy with towels. We were 3 people & only received 1 hand & face towel for all 3 of us to share. Rooms have a lot of frosted glass with no blackout shades so expect the sun to wake you up at 6 AM. Take ear plugs & eye mask if you want to sleep in because the chirping birds & light coming in will definitely wake you up early. It is a long walk form the lobby to the rooms, but there are golf carts to take you if needed. I recommend moving in taxis instead of Uber because Ubers are not regulated or inspected for safety. The hotel called an Uber for us that had broken seatbelts & door had to be opened from the outside. We noticed every time we asked for a taxi, staff tried to push for Uber because they have relatives they call to take you. Taxis felt safe & vehicles were better. Overall, pleased with our stay. Definitely recommend this property if you are seeking excellent thermal pools. "

"Beautiful breath taking property, the staff was amazing, thank you for having us!! "

"Nice staff. Beautiful resort. Awesome swim up bar. "

"Great staff. Excellent Breakfast. A little outdated but still nice."

"Beautiful place, the garden ( vegetation ) is amazing! The staff is a"

"I understand that we were staying in the rain forest but there weee a lot of ants in the room, especially in the shower. The food, service pool and hot springs were amazing! I would come back hopefully soon. Btw. Ants gross me out! "

"Great breakfast each day. Lovely property with nice trail. Pool and hot tubs were fabulous. Enjoyed massages at spa. Loved this property and had a great stay!"

"Hotel staff wasn't responsive at all, emailed them and tried hotel.com messaging also but nothing. Person at check-in was curt and not a bit flexible. Included breakfast was ok. Staff helped with vegetarian options. Used the thermal pool but no staff around the pool even though it was before closing time. "