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Hotel Hacienda Don Juan

3.5 star property
Hotel in San Cristóbal de las Casas with free breakfast and 24-hour front desk

Choose dates to view prices

Experience the warm ambiance of Hotel Hacienda Don Juan, where lush gardens and international cuisine at Los Alamos restaurant await. Enjoy a coffee shop/cafe, dry cleaning/laundry services, free self parking and an area shuttle to make your stay seamless.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room Standard

1 bedroom, individually decorated, iron/ironing board

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

1 bedroom, individually decorated, iron/ironing board

Standard Double Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Multiple Beds

1 bedroom, individually decorated, iron/ironing board

Standard Double Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Economy Double Room, Multiple Beds

Economy Double Room, Multiple Beds

Economy Double Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds

1 bedroom, individually decorated, iron/ironing board

Family Triple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard Triple Room, Multiple Beds

1 bedroom, individually decorated, iron/ironing board

Standard Triple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Quadruple Room, Multiple Beds

1 bedroom, individually decorated, iron/ironing board

Standard Quadruple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 5
  • 1 Double Bed and 3 Large Twin Beds

View all photos for Double Room Standard

1 bedroom, individually decorated, iron/ironing board

Double Room Standard

  • 30 sq m
  • Sleeps 6
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About the area

Map
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290

What's nearby

  • Santo Domingo Handicraft Market - 7 min drive - 2.6 km
  • Ciudad Cuauhtemoc - 7 min drive - 2.9 km
  • San Cristóbal de las Casas Cathedral - 8 min drive - 3.3 km
  • Plaza 31 de Marzo - 8 min drive - 3.3 km
  • Mesoamerican Museum of Jade - 8 min drive - 3.3 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 70 min drive

Restaurants

  • ‪Taquicardia - ‬17 min walk
  • ‪La Cabaña De Don Juan Bosco - ‬12 min walk
  • ‪El Lechon Coleto - ‬3 min walk
  • ‪Las Gorditas "La Michoacana - ‬15 min walk
  • ‪Don Rafita "Tacos y Gorditas - ‬16 min walk

About this property

Hotel Hacienda Don Juan

Property highlights
You can look forward to free continental breakfast, a coffee shop/cafe and a garden at Hotel Hacienda Don Juan . The on-site international cuisine restaurant, Los Alamos, offers breakfast, dinner and light fare. In addition to dry cleaning/laundry services, guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • Free self-parking
  • A local area shuttle, tour/ticket information and meeting rooms
  • A 24-hour front desk, a porter/bellboy and luggage storage
Room features
All guestrooms are individually decorated, and offer amenities such as free Internet.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Los Alamos

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas

Frequently asked questions

Is Hotel Hacienda Don Juan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Don Juan ?

Self-parking is free at this property.

What time is check-in at Hotel Hacienda Don Juan ?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Hacienda Don Juan ?

Checkout is at noon.

Where is Hotel Hacienda Don Juan located?

Situated in San Cristóbal de las Casas, this hotel is within 1 mile (2 km) of Palace of Justice of Los Altos and Moxviquil. Santo Domingo Handicraft Market and Arches of Carmen are also within 2 miles (3 km).

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Hotel Hacienda Don Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 441 reviews
Rating 8 - Good. 132 out of 441 reviews
Rating 6 - Okay. 39 out of 441 reviews
Rating 4 - Poor. 19 out of 441 reviews
Rating 2 - Terrible. 7 out of 441 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

nelsy

Liked: Cleanliness
This property needs more staff to keep up
Stayed 1 night in Nov 2024

10/10 Excellent

karen

I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
Stayed 7 nights in Jun 2024

10/10 Excellent

Francisco

Ok
Stayed 1 night in Jun 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

6/10 Okay

Simon

Liked: Cleanliness, amenities
Me gusto el lugar ya que es un lugar tranquilo y muy fresco, pero cuando hice mi reservación decía desayuno incluido pero es mentira, ya que no te explican que solo está incluido en ciertas habitaciones, el internet y el cable solo funcionó un día de hay ya no volvió a funcionar.
Stayed 2 nights in Oct 2025

8/10 Good

Karla

Liked: Cleanliness, property conditions & facilities
Muy bonita y muy céntrica
Stayed 1 night in Sep 2025

8/10 Good

Zuri Saraí

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está fabuloso para quien busca algo rústico y antiguo.
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco Méndez De la

Liked: Cleanliness, amenities, property conditions & facilities
En lo general estuvo bien, el unico detalle es referente a los toma corriente, especialmente el que está frente al cabezal de la cama no es muy accesibley el internet la señal es muy baja.
Stayed 3 nights in Aug 2025

6/10 Okay

cavs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no se cumplió con los desayunos incluidos en el paquete contratado
Stayed 2 nights in Jul 2025

6/10 Okay

Liliana

Liked: Staff & service
Lo colonial es un atractivo bueno
Stayed 2 nights in Jul 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Calidad en servicio.

El servicio del personal fue excelente al igual que en el restaurante, la habitación de buen tamaño, en general todo estuvo bien. Si me quedaría nuevamente.
Stayed 1 night in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Muy amplia y verde la propiedad, excelente si te gusta desconectarte de la ciudad
Stayed 2 nights in Jul 2025

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es excelente
Stayed 2 nights in May 2025

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una joya en Chiapas Mi estancia en esta hacienda fue excelente. El lugar es hermoso, con arquitectura colonial, jardines cuidados y un ambiente tranquilo que invita al descanso. La atención del personal fue cálida y profesional. La habitación, cómoda y decorada con gran gusto. Sin duda, un lugar al que me encantaría volver. ¡Muy recomendable!
Stayed 3 nights in May 2025

8/10 Good

Kha leng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho y las habitaciones son amplias
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones muy cómodas y limpias, sin dudarlo volvería a hospedarme ahí.
Stayed 1 night in Mar 2025

8/10 Good

Fatima

Liked: Cleanliness, property conditions & facilities
Esta precioso el hotel es exactamente como se muestra en las fotos, lo que no me gustó fue q se escuchaba absolutamente toda la platica de las habitaciones, muy temprano el ruido de todo mundo
Stayed 2 nights in Mar 2025

10/10 Excellent

lobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
traditionell eingerichtet, gleicht einem museum.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su antigüedad y naturaleza muy bonito lo recomiendo, excepto los colchones estas duros....
Stayed 1 night in Jan 2025

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad muy limpia, con estilo rústico, excelente atención por el personal. Es funcional, las habitaciones son amplias. El área no suele tener ruido pero ya es una zona bastante alejada de las zonas principales de la ciudad y por las noches el transporte es limitado.
Stayed 6 nights in Dec 2024

8/10 Good

Elizabeth Angulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se encuentra en lugar alejado del centro, pero con accesos faciles Es lindo el lugar
Stayed 1 night in Jan 2025

6/10 Okay

Goktug

Liked: Cleanliness
Disliked: Property conditions & facilities
We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...
Stayed 8 nights in Dec 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy agradable lo recomiendo al 100 por 💯 el personal realmente atento a lo q ocupes
Stayed 1 night in Dec 2024

10/10 Excellent

Yair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantaros sus jardines, el lugar es muy tranquilo para estar en pareja o en familia, todos son muy amables Lo unico que me gustaria que cambiaran seria la regadera y presion del agua ya que no sale tanta, si bien es mas que suficiente para bañarte creo que seria un bonito detalle una regadera mas grande para bañarte un poco mas relajado
Stayed 6 nights in Dec 2024