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Sereno Hotel

3.0 star property
Travelers find a peaceful retreat in the vibrant city, where the garden terrace offers a quiet moment and the spa provides rejuvenating treatments

Choose dates to view prices

Located in De La Merced near San Cristóbal de las Casas Cathedral, Sereno Hotel blends urban convenience with tranquility. Guests enjoy the garden, bar, spa, in-room WiFi, gym, luggage storage, and local tour arrangements.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Renovated in 2024
Separate bedroom
  • Garden view
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Renovated in 2024
Separate bedroom
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Renovated in 2024
Premium bedding
  • City view
  • 50 sq m
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Bed
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About the area

Zona Centro, a neighbourhood in San Cristóbal de las Casas, is home to Sereno Hotel. Centro Cultural de los Altos and Ex-Convent of Santo Domingo are local landmarks, and some of the area's attractions include Arco de El Carmen & Centro Cultural El Carmen and Orquídeas Moxviquil Botanical Garden. Visit our San Cristóbal de las Casas travel guide
Map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Mesoamerican Museum of Jade
    Mesoamerican Museum of Jade
    2 min walk - 0.2 km
  • San Cristobal de las Casas Cathedral which includes night scenes and heritage architecture
    San Cristóbal de las Casas Cathedral
    3 min walk - 0.3 km
  • Plaza 31 de Marzo featuring a church or cathedral and heritage elements as well as a small group of people
    Plaza 31 de Marzo
    3 min walk - 0.3 km
  • Handicrafts Market showing interior views and markets
    Santo Domingo Handicraft Market
    6 min walk - 0.6 km
  • Foro Cultural Kinoki
    5 min walk - 0.5 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    74 min drive

Restaurants

  • El Mezcalito
    1 min walk
  • Tarumba Restaurant
    1 min walk
  • Via Vai Caffetteria
    2 min walk
  • Casa Santa
    1 min walk
  • Café Bar Revolución
    1 min walk

About this property

Sereno Hotel

Remodelled hotel, renovated in 2024 and located in Zona Centro
You can look forward to a terrace, a garden and a bar at Sereno Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Luggage storage and tour/ticket information
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding, as well as amenities such as free WiFi.
More amenities include:
  • Hairdryers and shampoo
  • 42-inch plasma TVs with cable channels
  • Private gardens, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Airport shuttle on request

Food and drink

  • A bar/lounge
  • Hosted evening meal available on Tuesday for a fee of MXN 400
  • Snack bar/deli

Restaurants on site

  • INDÓMITO

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No lift
  • Smooth flooring in public areas

More

  • 1 floor
  • Colonial architecture
  • Designated smoking areas
  • Renovated entire property - July 2024

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of MXN 250.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 250.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel
Sereno Hotel Hotel
Sereno Hotel San Cristóbal de las Casas
Sereno Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

Is Sereno Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 250.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sereno Hotel?

This hotel doesn't offer parking.

What time is check-in at Sereno Hotel?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Sereno Hotel?

Checkout is at noon.

Where is Sereno Hotel located?

Located in Zona Centro, this spa hotel is steps away from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. Museo de San Cristóbal and Ex-Convent of Santo Domingo are also within 5 minutes.

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Reviews

Sereno Hotel Reviews

8.8

Excellent

9.4

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 70 out of 111 reviews
Rating 8 - Good. 25 out of 111 reviews
Rating 6 - Okay. 8 out of 111 reviews
Rating 4 - Poor. 4 out of 111 reviews
Rating 2 - Terrible. 4 out of 111 reviews

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
The property was wonderful and the location was placed perfectly. Easy walking to food and shops.
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022

10/10 Excellent

TORRES CABRERA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

2/10 Terrible

Bibiana

Disliked: Room comfort

Too noisy

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023

4/10 Poor

bonifacio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023

6/10 Okay

Erick

Liked: Cleanliness
Disliked: Staff & service
Que haya personal de 24 hrs,porque en diferentes momentos busqué personal y no había nadie
Stayed 1 night in Nov 2025

8/10 Good

Norma

Liked: Cleanliness, amenities, property conditions & facilities
La habitación súper limpia y todo muy acogedor, les recomiendo el que si quieren dormir más tarde de la salida del Sol, elijan la habitación de sin ventana en el techo.
Stayed 1 night in Oct 2025

8/10 Good

Dyrna

Liked: Cleanliness, staff & service, amenities
El hotel está muy bonito es pequeño pero cálido, el servicio del personal excelente. La ubicación es perfecta estás a una cuadra de la catedral y cerca de todas las áreas turísticas. Solo hace falta mantenimiento en la habitación que nos tocó , tuvimos problemas con el lavabo , había una filtración en la taza del WC. Y en el techo tiene un gran traga luz en el cual entraba la luz desde muy temprano en lo personal me gustan los cuartos obscuros para dormir
Stayed 6 nights in Oct 2025

8/10 Good

Lupita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho su ubicación a pesar que era muy céntrico, el hotel es muy tranquilo realmente se siente en calma.
Stayed 1 night in Jun 2025

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bijzonder mooie plek

Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd.
Stayed 3 nights in Mar 2025

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, amenities
Servicio excelente,solo el baño muy malo
Stayed 3 nights in Feb 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción en el centro de Sancris

El hotel es lindo. Los espacios son muy cálidos y la chica de recepción es totalmente gentil. Nuestra habitación estaba al final del hotel, lo cual fue extraordinario, pues nos tocó la única habitación que da hacia el patio trasero del establecimiento. Grandes ventanales y una hermosa vista del jardín. La habitación es cómoda, las camas y almohadas deliciosas. Agua caliente sin problema. Solo que el espacio del baño dentro de la habitación no está totalmente independiente, eso la hace un poco incómoda, si vienes con compañía. En la habitación tuvimos que matara 3 avispas, supongo que como no l techo es de madera y hay mucha vegetación, deben entrar por alguna parte y eso podría ser peligroso en algún momento. Fuera de esos dos detalles, el hotel bien vale la pena y es muy lindo y cómodo. Además de que la ubicación es fabulosa pues estás a solo 1 cuadra del parque central y todas las áreas turísticas de San Cristóbal. Ademas, cuentas con estacionamiento.
Stayed 1 night in Nov 2024

8/10 Good

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene personal , súper accesible , amable , con buena atención .
Stayed 2 nights in Oct 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Que dan un buen servicio
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se ve un excelente lugar
Stayed 1 night in May 2024

10/10 Excellent

Felipe de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio por parte del personal El único pero que le pondría es que mi reserva dice que tendía una bebida de cortesía y no la tuve
Stayed 2 nights in Apr 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nada espectacular, estaban en remodelación, polvoso.
Stayed 1 night in Mar 2024

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024

10/10 Excellent

Ricardo Adalberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una excelente alternativa de hospedaje en el centro histórico
Stayed 3 nights in Feb 2024

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones amplios y cómodas.
Stayed 1 night in Dec 2023

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Súper

Excelente Hotel muy Buen servicio todo el personal muy amable
Stayed 2 nights in Jul 2023

8/10 Good

Verónica Yadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que no hay restaurante ahí, pero el de la misma cadena que está a lado es delicioso

10/10 Excellent

Ludwing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Te dan bebidas al llegar, son muy amables, el lugar muy bien ubicado y cuidado

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar
Stayed 2 nights in Aug 2022