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Reviews of Riverwalk Plaza

4 out of 5
Riverwalk Plaza
100 Villita Street, Dwyer/Main Plaza, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 1643 out of 3470 reviews" "
Rating 8 - Good. 869 out of 3470 reviews" "
Rating 6 - Okay. 493 out of 3470 reviews" "
Rating 4 - Poor. 231 out of 3470 reviews" "
Rating 2 - Terrible. 234 out of 3470 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, affordable, clean, staff was amazing😊
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
great staff location and rooms what else do you need
Stayed 1 night in Apr 2024

8/10 Good

Keri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Bathrooms would benefit from an update.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Had problems with tv in our room. The elevator was out for a day.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Karen,Thank you for choosing the Riverwalk Plaza Hotel, we're thrilled to hear you enjoyed your time with us! Rest assured, our team is looking into the concerns you encountered with your TV, and we hope to deliver another excellent service the next time your travels point you in our direction.

8/10 Good

Sheilah, Rusk

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of downtown, could walk to Alamo, Riverwalk & courthouse. Valet service was prompt & professional. Didn't interact much with other staff. Room was quite, clean and nicely appointed. Hallway ceilings are low which felt a little claustrophobic. On the river but not on the Riverwalk - 10-15 minute walk.
Stayed 2 nights in Mar 2024
Response from General Manager on 17 Apr 2024
Dear Sheilah,Thank you for your recent stay with us at the Riverwalk Plaza Hotel. We are thankful for your feedback and hope we see you on your next visit to San Antonio.

10/10 Excellent

Kamia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! The pool and pool area were great, and it was right on the riverwalk. No complaints except the elevators kept breaking the last few days of our stay. Thank you!
Stayed 5 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Kamia,Thank you for choosing the Riverwalk Plaza Hotel and for taking a moment to share your experience! We are pleased to hear that our pool area and location added to the enjoyment of your stay. Your feedback regarding the elevators is also appreciated, and we will certainly address this concern. We hope to welcome you back soon for another memorable visit!

6/10 Okay

Hilda, Rockwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with friendly, helpful staff. No comfortable seating in the room. Could only sit on the bed or in a desk chair. Unwanted wake-up call at 6:30am. Evidently a previous guest had set the phone for a wake-up call and did not clear it. Room clean up after a guest leaves should include checking the phone and clearing any left over wake up calls.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Hilda,While we thank you for being our guest and sharing your feedback, we are sorry to know your stay wasn't perfect. Our team works hard to ensure our guests enjoy our beautiful hotel, so we are happy you were impressed with their friendly service. That said, we are sorry for the concerns you mentioned. Please know we are constantly working to improve and will be sure to share your comments with our team. We look forward to welcoming you back and impressing you further.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property has maintence issues. Broken elevator and ice machines
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Stephen,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! Your feedback regarding maintenance will be shared with our team to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

8/10 Good

carlos

Travelled with partner
Liked: Staff & service, amenities
The room was clean, nice and cool, for being next to the pool the room was mostly quiet. Easy access to apps on tv. Staff even had a microwave delivered to my room by request. Definitely would stay again.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Carlos,Thank you for providing a review of the Riverwalk Plaza Hotel. We are delighted to hear that your experience was so memorable to have earned your recommendation. Being able to enjoy a clean and comfortable room, conveniences like our Apple TV, and accommodating staff is a benchmark of a relaxing experience. We look forward to your next stay with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, towards the end of the Riverwalk, quiet location, 10min walk to the busy start of the Riverwalk
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Kristina,We're delighted you enjoyed our quiet location and found our team amazing! Providing a peaceful retreat while still being within walking distance of all the nearby sites is what we strive for. Thank you for choosing to stay at the Riverwalk Plaza Hotel, we hope to welcome you back for another enjoyable visit soon!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Margaret

Liked: Staff & service
Disliked: Cleanliness
My room was very dusty and had a lot of cobwebs and a few dead bugs, the corners of the room especially behind the lamp were very dusty and not cleaned on a regular basis. The walls needed a good cleaning as well. Ceiling tiles were in rough shape and had evident water damage. Staff was amazing and super kind and courteous.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Margaret,Thank you for providing your review. We appreciate your feedback regarding the condition of the room. This is not an impression we wish our guests to experience and will be reviewed with housekeeping. We appreciate your kind words regarding our team members. Please know that they are always available to assist with any needs. We hope that you will consider visiting us again so we can provide you with the stay you deserve.

4/10 Poor

Melissa

Liked: Cleanliness
It was inconvenient to just have valet parking and both elevators took forever because the jotel was full
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Melissa,Thank you for taking the time to leave a review. We apologize and yet very disappointed to hear your experience did not live up to your expectations. We will use your feedback to help improve the experience of future guests and thank you for sharing your concerns with us.

10/10 Excellent

James

Travelled with family
Close to Riverwalk and historic sites. Bathtub caulk needs to be refreshed.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear James,Thank you so much for the five-star review. We're so happy to hear you enjoyed our convenient location, and thank you for your feedback, which will help us improve the experience of future guests. We hope you'll come back soon!

8/10 Good

Cathie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. If we had to complain about anything, it would have been nice to have a microwave, and the coffee maker in the room wasn’t great. Regardless, there’s a nice coffee shop and bar downstairs and the staff is very helpful and kind, the Riverwalk is close by and easy to navigate, and the town is beautiful and full of wonderful people.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Cathie,It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share feedback. We are happy to hear that you enjoyed your stay! We do encourage guests to notify us of any issues that occur so that we can have the opportunity to find a solution to them. Should your travels bring you back to the area, we hope that you will choose the Riverwalk Plaza Hotel for your stay again.

8/10 Good

Yu-Chung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except hotel does not provide free parking, other aspects are good.
Stayed 1 night in Apr 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
The building is dated, but it has had some investment. My spouse is 6’2” and felt a bit cramped. You cannot beat the location from the Riverwalk unless you are paying to stay on the Riverwalk. This is across the street from entry. The floors are clean and ours was all hardwood.
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear William,Thank you for choosing the Riverwalk Plaza Hotel and highlighting our prime location. It’s great to hear that you appreciated your room's cleanliness and hardwood floors. We also understand your spouse found the room a bit snug, and we’ll consider this in our ongoing updates to ensure comfort for all our guests. Our team looks forward to the opportunity to welcome you back for another visit, hopefully making your next stay even more comfortable and enjoyable.

2/10 Terrible

Patricia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The remote for the TV didn't work, the fan for the bathroom didn't work. The deodorizer they used in their hotel made it hard to breath. Staff was great but horrible hotel.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Patricia,We appreciate your detailed feedback regarding your recent stay. It's wonderful that our team provided you with excellent hospitality. However, it's disappointing to learn about the issues you encountered with amenities such as the television remote and bathroom fan. Rest assured, our team will address your concerns to ensure a more comfortable experience for our guests. We hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property feels dated. Pool was not clean. Not bad for the cost.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Ronald,While it was a pleasure hosting you, we are disappointed to learn we did not deliver you the five-star stay we are known for. Your comments will be discussed internally, as we look to make each guest's stay with us memorable.

10/10 Excellent

Christina

Travelled with family
Loved the fun vibe in the lobby!
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Christina,Thank you for staying with us at the Riverwalk Plaza Hotel. We aim to reflect the vibrance of our city within the walls of our hotel and into all guest areas. We appreciate your recognition of this, and we hope your time in San Antonio was just what you were looking for. Come back and stay with us in the future; we would be happy to have you as our guest again.

8/10 Good

Mary Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Helene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the Riverwalk was a plus, access to Riverwalk, clean, facility parking.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Helene,We were delighted to welcome you to the Riverwalk Plaza Hotel during your recent visit. It's wonderful to hear you had a positive experience and that you appreciated our convenient access to Riverwalk and onsite parking, as well as our clean accommodations. Thank you for your kind comments, and we hope to have the opportunity to welcome you back on another occasion.

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
There was paint coming off the wall in the bathroom and it looked bad, not high class. Also toilet would not work every time.
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Patrick,Thank you for taking a moment to share your honest thoughts. We regret to learn of your concerns about the condition of your suite. We'll be sure to share your concerns with maintenance to ensure any necessary adjustments or repairs are made promptly, and to seize any opportunity to improve. It was a pleasure having you as our guest, and we hope you enjoyed your time in San Antonio.

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Valet’s were great, Easy to check in.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Roger,It was a pleasure having you as our guest at the Riverwalk Plaza Hotel. Thank you for highlighting our team's excellent service. We appreciate your kind words, and we look forward to seeing you again soon!

10/10 Excellent

Chien

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff is very friendly, rooms are clean, I liked the room and lobby decor. Beds were relatively comfy. Decently firm. Hallways could use a little spruce up. Location was very very close to Riverwalk. Kids had fun with the games in lobby. Zoo and Frost Center were 15 minute drives away.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Chien,It was such a pleasure to welcome you to Riverwalk Plaza Hotel! We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our impeccable accommodations, tasteful decor, and excellent amenities. Additionally, we're thrilled you took full advantage of the convenience our location affords our guests! Thank you for your perfect rating, and we hope you return soon.

2/10 Terrible

Aryan

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking only which is $40, rooms were nothing as pictured and our room stank so bad! We asked to switch rooms or for a refund they said no.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Aryan,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations and friendly service, and we offer our sincere apologies if you received anything short of this. Also, we're very sorry for any inconvenience caused by our current parking rates. We work diligently to keep them competitive for our area. Nevertheless, your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed to get a rollaway bed and they were very willing to help
Stayed 3 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Cara,Thank you for choosing to stay with us at the Riverwalk Plaza Hotel. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to accommodate your request. It was a pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Michael, Lakewood

Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at a quiet, comfortable, clean hotel that was on the edge of the Riverwalk.
Stayed 3 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Melanie,We're delighted you enjoyed your stay with us. We greatly appreciate your positive feedback and look forward to the opportunity to welcome you back for another great stay at the Riverwalk Plaza Hotel.

6/10 Okay

Billie Jean

Disliked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Billie Jean,We appreciate your review and would kindly ask for more details on your stay so we can share your feedback with our teams. We seek to keep improving and earning repeat stays from our guests. Please let us know how we can help.

6/10 Okay

Yolanda

Stayed 2 nights in Mar 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay .
Stayed 2 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Susan,Thank you for your kind words! Providing a great experience for our guests drives us, and we're delighted that you found the Riverwalk Plaza Hotel a wonderful place to stay. We can't wait to welcome you back for another enjoyable visit!

10/10 Excellent

Jenna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What’s perfect for the price and location.
Stayed 3 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Jenna,It's fantastic to hear that you found the Riverwalk Plaza Hotel exceptional in value and location. Your satisfaction motivates us, and we eagerly anticipate your next visit so that we can continue providing a stellar experience.

10/10 Excellent

Lyndsey, Oregon City

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Alixzeha

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The walk was not far from the river walk. The elevator didn’t work for most of the day, the room was warm even when it was set at 64 degrees and the shower roofing had a few rips in it but overall the stay was great and the staff were amazing and sweet.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Alixzeha,Thank you for choosing the Riverwalk Plaza Hotel. It was our pleasure to warmly welcome you to our hotel. We're sorry for any inconvenience with our elevator, and our maintenance team appreciates your insights on your room. Despite this, we're glad you liked our convenient location in the heart of downtown San Antonio, near restaurants and nightlife. Please stay with us again next time you're in town!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Jamie,Thank you so much for the five-star review. We're pleased to hear you had such a wonderful experience with us, and thank you for choosing the Riverwalk Plaza Hotel. We hope you'll come to stay with us again soon!

6/10 Okay

Beverly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Giselle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from General Manager on 4 Apr 2024
Dear Giselle,Thank you for taking the time to leave a review. We're pleased to hear you had such an excellent time at the Riverwalk Plaza Hotel! We hope you'll honor us with another visit soon, and wish you well until then.

10/10 Excellent

Sergio, Ciudad de México

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Downtown San Antonio. You can get around very easily. Riverwalk and main attractions are walking distance. You definitely get what the value for your money. I would stay again.
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Sergio,Thank you so much for choosing to stay with us at the Riverwalk Plaza Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. It's great to read you were able to take full advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back soon.

8/10 Good

jacqueline

Travelled with family
The property is on a very convenient area, near riverwalk, historic market square, restaurants! The room needs some updates! The first night, there was a lot of noise, idk if there were some work going on, other than that, my husband, sister in law and i had an awesome time in SA!
Stayed 5 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Jacqueline,Thank you for staying with us during your trip to San Antonio! We are delighted our fantastic location was the highlight of your visit, and we appreciate you mentioning the convenience it affords our guests. That said, your feedback regarding noise and updates will be shared with our internal team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you return in the future.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a nice hotel for the price and in a convenient area. Not too far from the Riverwalk.
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Kimberly,Thank you for choosing the Riverwalk Plaza Hotel and sharing your experience! We're delighted you found our location convenient and our pricing reasonable. Our team looks forward to welcoming you back for another pleasant stay!

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Definitely a place I will return every one was nice place was very comfortable
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Luis, It was a delight to welcome you to the Riverwalk Plaza Hotel during your recent visit. We're so glad to hear that you had everything you needed to have a comfortable stay. Thank you for your five-star rating, and please come back soon!

6/10 Okay

Lori Robin, Clovis

Travelled with family
Disliked: Property conditions & facilities
Hotel and service was just ok. Nothing to rave about… walls are thin. Could hear the guy next door come in late and was pounding some chick so hard the beds in our room moved. Tv remote didn’t work. Hall was flooded when we got there. Rooms are “renovated” but the bathrooms were just “refreshed.” Did like the tile in shower. Restaurant didn’t have half the things on the menu. Hotel is adequate. There were homeless people in the area. A good walk to the fun part of the Riverwalk and other restaurants. Probably wouldn’t stay there again unless it was significantly less expensive than other hotels in the area.
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Lori,Thank you for taking a moment to review your recent experience. It is disappointing to learn that you were not fully satisfied with your stay. Your feedback about noise is understood, and we'll be sure to share it with our internal team to determine ways of improving in this respect. Additionally, your feedback regarding the other aspects of your stay that could have been even better is gratefully received and allows us to continually review and elevate our guest service. It was a pleasure having you here, and we hope you enjoyed your time in San Antonio.