Outdoor pool
Check availability

Reviews of HomeGate Studios & Suites San Antonio Fiesta Park

2 out of 5
HomeGate Studios & Suites San Antonio Fiesta Park
10950 Laureate Dr, San Antonio, TX

Reviews

4.8
Rating 10 - Excellent. 105 out of 1000 reviews" "
Rating 8 - Good. 129 out of 1000 reviews" "
Rating 6 - Okay. 166 out of 1000 reviews" "
Rating 4 - Poor. 183 out of 1000 reviews" "
Rating 2 - Terrible. 417 out of 1000 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

3.4/10

Amenities

4.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ruben

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty and shady place.
Stayed 1 night in Apr 2024
Response from NP on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

4/10 Poor

Ernest Hernandez

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated. New owner.
Stayed 1 night in Apr 2024
Response from NP on 22 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Karla

Disliked: Cleanliness, property conditions & facilities
Hotel looks abandoned and dirty nothing like the pictures
Stayed 1 night in Mar 2024
Response from NP on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Kristi

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The door to my room did not close properly and had huge gaps where light came in. The bathroom door was tore up as well as other areas.
Stayed 1 night in Mar 2024
Response from NP on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nick P

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful
Stayed 2 nights in Mar 2024
Response from NP on 3 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

8/10 Good

Jacob

Stayed 1 night in Feb 2024
Response from NP on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely, Nick P

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NP on 4 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nick P

4/10 Poor

Lajon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique about the property. Room was very smelly. It definitely needs serious upgrading. There was no remote for the TV. Furniture pieces very old and decaying. Sofa extremely old dirty large old stains on it and smelly. Could not sit on it. Just an inside shelter for the night. Understandable why price so low and affordable. It should be no more than what it is.
Stayed 1 night in Nov 2023
Response from NP on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

8/10 Good

john

Liked: Cleanliness
Disliked: Property conditions & facilities
Old property; needed rehab. But, except for Wi-fi it was functional and the price was low.
Stayed 1 night in Oct 2023
Response from NP on 27 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Nick P

2/10 Terrible

Max

Stayed 1 night in Oct 2023
Response from NP on 14 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Horace

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from NP on 25 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Witnessed drug purchases on property. Homeless people loitering on premisis. Completely unsafe. Took family to stay somewhere else. Requesting a refund.
Stayed 1 night in Aug 2023
Response from NP on 31 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from NP on 16 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor quality stinking rooms. very old sheets and towels, air conditioning does not work and the smell of freshly painted paint. The app doesn't let me send u a photos.
Stayed 1 night in Aug 2023
Response from NP on 16 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Jesselle

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Where to begin?! This place is a health hazard. Dirty is an understatement. Bathtub and sink were disgusting, toilet was not working, the towels are stained, no phone in the room. Chairs and sofa beyond gross. AC not working. They tried to switch rooms anf checked like 4 and all of them were in the same condition. Last room had a blood stain on the fitted sheet. Needless to say we ran out of there.
Stayed 1 night in Jun 2023
Response from NP on 28 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from NP on 28 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

6/10 Okay

Tory

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff was amazing and even checked me in an hour early since it was so hot outside in San Antonio, Texas. However, this day was horrible. Soon as it became night time, the roaches made their appearance and made it impossible to get any kind of rest at all
Stayed 1 night in Jun 2023
Response from NP on 19 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Dedrea

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from NP on 18 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

10/10 Excellent

leslie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Response from NP on 14 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

2/10 Terrible

Loretta

Stayed 1 night in May 2023
Response from NP on 10 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Sindy

Liked: Staff & service
Disliked: Cleanliness
Dirty. Smelled really bad. Property was old and not taken care of.
Stayed 2 nights in May 2023
Response from NP on 31 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Erick

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was a disaster, unknown substances in the wall, stains in the carpet, broken stuff pretty bad in general.
Stayed 1 night in Apr 2023
Response from NP on 12 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Faith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from NP on 25 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

4/10 Poor

jose

Stayed 2 nights in Apr 2023
Response from NP on 1 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More Privacy Less Intrusiveness.
I wanted Privacy & It had none. Too Many Sketchy Undercover Cop Activity n Invasive Ears in the walls All People Want Is to Enjoy Private Time or Hook ups Without Anyone Watching Them Who Comes n Goes. Grow Up People N Leave Peoples Private Stays Alone Without The Invasive Watch. Repairs Needed Specially The Door Slight Open and The Security For That Door Latch Was Not Enough To Keep One Out.
Stayed 1 night in Apr 2023
Response from NP on 10 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not recommended
This property does not match what was advertised on hotels.com. There was no ice machine, the pool was closed and the property is dirty and in need of repair. Very disappointing!!
Stayed 2 nights in Mar 2023
Response from NP on 5 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pay more for better hotel.
Room was not clean, multiple items on floor. Had to keep items in car due to ROACHES. Check-in required deposit that was not listed on site. Stress because room was already full of damages and worried I would not get deposit back.
Stayed 1 night in Mar 2023
Response from NP on 23 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

4/10 Poor

Valerie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room smelled musty. The condition of the cabinets and trim was bad. The chairs, blankets, sheets, pillows, and sofa bed mattress were terribly stained. There was dust everywhere. My youngest son kept finding trash and stuff under the beds. For a "hotel" this place could have and should have been better condition.
Stayed 1 night in Mar 2023
Response from NP on 22 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

4/10 Poor

Jonathan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was absolutely disgusting. There was mold everywhere; our room's floor would make our feet black if we walked barefoot; our sheets regularly had stains; and much more. The only good thing about this hotel was the staff. Check-in was quick and easy. The staff was respectful and kind.
Stayed 3 nights in Mar 2023
Response from NP on 20 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay here. Not worth the money!
The Lobby is not at the place I booked. It was at the next door Rodeaway. The rooms condition was horrible. Dirty, worn down, stained. The TV did not work. The bathtub is is very bad condition. The beds were horrible. Matress eould sink in the middle. This by far has been the worst room ever.
Stayed 1 night in Mar 2023
Response from NP on 20 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

6/10 Okay

Nadege

Travelled with family
Liked: Staff & service
Budget friendly
If you are on a tight budget and looking for something very affordable and quick this hotel is it. It's not inviting on the exterior but the room they gave me was clean but with old furnitures. Bedroom was clean small for full size, bathroom was clean but old the kitchen area was clean but only had small fridge and microwave no stove, and living area. It's pretty spacious and tv and internet were working. I would go back, but I'm still waiting on my deposit.
Stayed 3 nights in Mar 2023
Response from NP on 12 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick PManager

2/10 Terrible

Raymond, San Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room stunk!! Dirty towels on the sink counter. Bed sheets and pillows stunk of smoke! Very dirty room. I checked out and requested a refund.
Stayed 1 night in Feb 2023
Response from NP on 1 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

8/10 Good

Jose

Liked: Staff & service
Not at this time
Stayed 1 night in Feb 2023
Response from NP on 26 Feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Nick P

4/10 Poor

Cynthia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I guess for the price, i shouldn't expect much. I did want to feel safe. The door to the room had a hole that was covered up by a Christmas ornament. Not safe at all.
Stayed 1 night in Feb 2023
Response from NP on 11 Feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Laurel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from NP on 29 Jan 2023
Thank you for taking your time and respond to our survey. I will share your opinion with my team. your opinion will encourage us.

2/10 Terrible

VIMAL KUMAR

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unhealthy environment. Dirty Beds, dirty sofa, lot of bugs and roaches. bed covers are very old and unwashed. dirty floors, u will see your foot marks when you walk.
Response from NP on 10 Jan 2023
sorry for the inconvenience. we will try our best to improve our service. will try not to be disappointed you on your next stay

2/10 Terrible

ysmel, ADKINS

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just don't do it. It's horrible. No security lock on door. Hole in door covered by plastic. Dirty sheets and pillows. I did not feel comfortable or safe.
Response from NP on 5 Jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Mohammad

Stayed 1 night in Dec 2022

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

2/10 Terrible

Kara

Stayed 1 night in Oct 2022

8/10 Good

Alejandro

Liked: Staff & service
Stayed 1 night in Oct 2022
Response from NP on 28 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Jennifer

Stayed 1 night in Oct 2022
Response from NP on 21 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

darlene

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was bad but for one night we dealt with it room was smelly their were open holes on the ceiling in the room and bathroom their weren’t enough towels only two for a family of five carpet was dirty and their were bugs and spiders we had to kill before going to bed and the lights were not working properly
Stayed 1 night in Oct 2022
Response from NP on 19 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Mayelice

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at all like the picture, very old and dirty. Breakfast was not serve and didn’t tell us before to book. Not safe. I do not recommend this hotel at all.
Stayed 1 night in Sep 2022
Response from NP on 29 Sept 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Lana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so gross and had roaches. Smelled like pee. In both rooms. We did not stay there. Most horrible experience I ever had.
Stayed 2 nights in Sep 2022
Response from NP on 14 Sept 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Roshan

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from NP on 8 Sept 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Devantreon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Environment was very intimidating
Stayed 1 night in Aug 2022
Response from NP on 8 Sept 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Deborah

Disliked: Cleanliness, amenities, property conditions & facilities
This motel was not anything the pics nor did they provide any of the amenities. A dump with nasty smell and appearance. Way overpriced!
Stayed 1 night in Aug 2022
Response from NP on 12 Aug 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nick P

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The light below cabinet by kitchen sink was out.. Wasn't clean enough. Outdated furniture. No kleenex . No ice or continental breakfast..
Stayed 1 night in Jul 2022
Response from NP on 12 Aug 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nick P

2/10 Terrible

Lisa

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We did not stay due to the conditions. The Suites submitted our full refund, Orbitz was supposed to submit a full refund as well. This place was terrible. I want to be contacted. Lisa Supon 316-841-4447
Stayed 12 nights in Jul 2022