Hello,Thank you for your enthusiastic feedback! We are delighted to hear that you had an excellent experience with us. Your satisfaction is our top priority. We hope to see you again soon to offer you an equally pleasant experience, and we always strive to provide the best possible service.Thank you for placing your trust in us and we look forward to seeing you soon.Best regards,

Thank you, Sebastien, for your feedback. We're glad you enjoyed your stay. We note your comment on the mattress and will consider it as we strive to improve. Hope to see you again!

Chère lyse,Nous tenons à vous remercier d'avoir choisi notre établissement pour votre récent séjour. Nous sommes ravis de voir que vous avez attribué une note de 8/10 à votre expérience.Votre avis est important pour nous et nous sommes heureux de savoir que vous avez apprécié votre séjour chez nous. Si vous avez des suggestions ou des commentaires à partager pour nous aider à améliorer encore davantage nos services, n'hésitez pas à nous les faire parvenir.Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir et de vous offrir une expérience encore plus satisfaisante.Cordialement,L'équipe de l'Hôtel Chicoutimi

Dear Mike,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly value your input, as it helps us improve our services and better meet our guests' needs.We're pleased to hear that you found your renovated room to be clean and spacious. We apologize for the inconvenience you encountered with the bed and the bathroom drains. We have already addressed these issues to ensure they are resolved promptly.Regarding the glass table in the lobby, we apologize for any injury you may have sustained. Your safety is of paramount importance to us.We would like to emphasize that our rooms are designed to be adaptable when booked with our modulable services. The current room you had was a booked for a standard bedroom configuration.We would be delighted to welcome you back for your next stay with the this concept, allowing you to fully enjoy a more flexible and spacious environment.We're genuinely sorry to hear about your accident, and we encourage you to reach out to us directly so that we can better understand the situation and discuss it further. Your comfort and well-being are of utmost importance to us, and we want to ensure that your next stay is comfortable, safe, and enjoyable.Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with a truly exceptional experience during your next visit.Best regards,Caroline TrépanierOpérations Manager

Chère Katherine,Nous vous remercions chaleureusement d'avoir choisi notre établissement et d'avoir pris le temps de partager votre expérience. Votre note de 4/5 et votre commentaire encourageant "excellent à découvrir" sont grandement appréciés.Encore une fois, merci pour vos aimables mots et pour votre visite. Nous sommes ravis d'avoir été à la hauteur de vos attentes et nous espérons vous revoir bientôt.Cordialement,L'équipe de l'Hôtel Chicoutimi

Dear Denis,Thank you for taking the time to share your feedback with us. We greatly appreciate your 4/5 rating and your kind comment "Modern and clean."We're delighted to learn that you found our establishment to be modern and clean. Providing a contemporary and well-maintained environment for our guests is one of our top priorities. Your feedback serves as motivation for our team to continuously strive for excellence in delivering exceptional experiences.We look forward to the opportunity to welcome you back in the future. If you have any further insights or suggestions that can help us enhance our services even more, please don't hesitate to share them with us.Once again, thank you for your feedback and for choosing to stay with us. We're thrilled to have met your expectations and hope to see you again soon.Best regards,The team of the Hotel Chicoutimi

Cher Haojun,Un grand merci pour votre note parfaite de 5/5 ! Nous sommes enchantés que vous ayez passé un excellent séjour à l'Hôtel Chicoutimi. Votre satisfaction est notre plus belle récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un séjour tout aussi mémorable.Cordialement,L'équipe reconnaissante de l'Hôtel Chicoutimi

Dear Asnath,Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a wonderful experience at our hotel. Our team works hard to provide the best experience possible, and it's incredibly rewarding to know that our efforts made your stay enjoyable.Your satisfaction is our top priority, and we truly appreciate your support. If you have any future travel plans, please don't hesitate to reach out to us. We would love to welcome you back for another fantastic stay!Warm regards,The team :)

Cher Steeve,Nous tenons tout d'abord à vous remercier sincèrement d'avoir pris le temps de partager votre expérience positive suite à votre séjour à l'Hôtel Chicoutimi. Nous sommes absolument ravis de savoir que vous avez apprécié votre séjour parmi nous !Votre satisfaction est notre plus belle récompense.N'hésitez pas à revenir nous voir lors de votre prochain séjour à Chicoutimi, nous serons ravis de vous accueillir à nouveau et de faire en sorte que votre expérience soit aussi agréable, voire meilleure, que la dernière.Cordialement,L'équipe de l'Hôtel Chicoutimi

Good morning,We are very sorry that you had a bad experience during your stay, we can assure you that our hotel is safe during our renovation for all our guests.We have also refunded the full amount, we hope to be able to welcome you for a new experience at the Hôtel Chicoutimi.We would greatly appreciate it if you remove your review from our website as we are providing a full refund for your stay.On the other hand, we would appreciate that the comment made be deleted. We would appreciate it.

Thank you so much !

Hello,Our apologies for the situation. This is not at all in our habits. Our reception staff is at your disposal, do not hesitate to call them, if certain things do not suit you in the room, they will immediately find a solution or fix the situation.Regarding our third floor. Unfortunately or fortunately, depending on the point of view, you are right. We are currently under renovation. Our hotel is historic and we are in the process of giving it a modern touch. We do our best to ensure that the renovations do not disturb our guests. We are once again sorry for the situation and we are happy to learn that we will have the chance to welcome you among us again and convince you that it was an isolated incident.

Hello, We are sorry to hear that your stay did not meet your expectations. We are currently undergoing renovations and the location of the reception is temporary until the renovations are finished. To get coffee, just ask, we provide room service 24/7. We do not have access to your invoice since you have chosen to pay directly to Exepdia.com. This is at the discretion of you and Expedia.com. Since you chose to pay before your arrival, you had already received your invoice from Expedia.We hope to see you again for a better experience!

Thank you for these good comments. Looking forward to seeing you again for a better experience with us.

Meric pour votre beau retour !

HI Thank you for coming to visit us. Did you know that we have 3 different parking lots assigned to our hotel? We are sorry that it was difficult. We will be happy to help you find a parking space next time. Once again thank you.

Bonsoir, Merci pour cette très bonne note. En espérant vous revoir au plus vite chez nous.

Bonjour Gustavo, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et espérons vous revoir prochainement. Joyeux temps des Fêtes!

Bonjour Andrée-Ann , nous apprécions que vous avez pris le temps de nous exprimer votre observation sur notre site. Chaque appréciation est importante pour nous afin, de continuer à améliorer nos services. Nous désirons avoir la chance de vous servir à nouveau dans notre établissement . Bien à vous

Bonjour Marc , nous apprécions votre excellente évaluation lors de votre séjour en oct. 2021 à l'hôtel Chicoutimi .Nous espérons que vous allez profiter à nouveau de tous nos avantages et de nos améliorations continuelles pour le confort de notre clientèle ,Bien à vous ,

Thank you for your comments ,we hope to have the chance to recieve you in our établissement .I'm looking forward to seeing you again. Madeleine communication manager

Bonjour, nous sommes vraiment désolé que votre expérience parmi nous n,ait pas été à la hauteur , Si vous le désirez, vous pouvez faire part de vos commentaires au service à la clientèle, cela nous permettra de nous améliorez. au plaisir de vous recevoir à nouveau et que vous constatiez les améliorations,

Thank you, we are very happy to have received you at home

merci de votre temps

We are sorry to read your comment and we take note of it.

Dear Anonymous guest, We have well received your comments about your recent stay. It seems that there was some discrepancies about the size of your room. We are currently reviewing our description to ensure everything is posted accurately. Please rest assured that we are taking your feedback very seriously and your comments are taken in consideration for future improvements. We hope to have the chance to welcome you again at Hotel Chicoutimi. Sincerely.

merci et au plaisir de vous recevoir à nouveau ! Annie Tremblay Directrice des ventes

Bonjour, Merci pour votre évaluation. Si vous avez quelques minutes, nous aimerions connaitres les points que nous devons amiliorés afin d'améliorer votre expérience parmi nous. Cela serait grandement apprécié. au plaisir

Merci d'avoir pris le temps de nous faire parvenir vos commentaires. Au plaisir de vous accueillir à nouveau.

Merci d'avoir pris le temps de nous faire parvenir vos commentaires. Au plaisir de vous accueillir à nouveau.