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"Amazing staff and perfect location "

"Excellent staff, friendly and helpful, clan rooms, lovely breakfast, good location. "

"I was an amazing hotel in a great location. The hotel staff was amazing. They made great recommendations for food. "

"After coming to Lugano many times a year for more than 15 years, I discovered what is the best place to stay. Where do I start? The Havana Deck Cigar4 Lounge overlooking the Lake or the Japanese Restaurant? The room was spotless with Personal AC, Japanese bidet in the toilet, out-of-this-world water pressure, breathtaking views, your own balcony with lounge chairs overlooking the lake, super comfy mattress and pillows. and last but not least the hotel cat Aki, which means Autumn in Japanese!"

"Great hotel SPA staff were very friendly, food and drink very expensive, "

"Lovely big room"

"The hospitality is very attentin"

"Amazing breakfast included. Great location to center square"

"Rooms and bathroom were vet clean and good size, great views of the lake from private balcony, and close to train . The staff were super friendly, helpful and accommodating. Best hotel from our trip through Italy in way to Switzerland and France,"