Retana Hotels, Vitoria-Gasteiz

"Great place, stayed here before on my way from UK to Portugal. A main priority was security of the vehicle without unpacking everything. Underground garage is secure."

"great place to stay and good location "

"Staff were very friendly and the room was much fancier than I was expecting for what I thought was a business hotel."

"Apartment style hotel. Good sized, comfortable rooms. We did not cook but the unit had a cook top and seemed to have all the cooking supplies you'd need. If you are facing the main street it can be a bit noisy due to the traffic and nearby cafes but it's only an issue if the windows are open. There's a laundry facility that you pay via and app that was much appreciated and the machines worked well. The hotel has onsite parking with a typically tight Spanish parking garage. There is a public lot literally next door so I would compare prices before deciding where to go. There are quite a few cafe, restaurants, and some takeaways nearby but it's a pleasant 10-15 minute walk to the heart of the old city, which is very nice and has all kinds of dining options. The tram also runs with a few blocks of the hotel if you need to go farther afield. We would stay here again."

"Good functional place, if a little soulless. Comfortable bed and sheets. Good shower. Wish there was real shampoo and conditioner in the bathroom, and enough coffee in the kitchen for the full stay. Was also a little too pricey. "

"yes... very good... Air conditioning didn't work so well, and lights flashed at times in room"

"Spotless clean, bar and food available as well as petrol station with shop. Place to exercise dogs and big car park. Close to main highway and staff all helpful and friendly. Excellent customer service approach with emails prior to visit asking if they can help you in any way and a welcome message in my room written on bathroom mirror. Real value for money experience and if I could give feedback on 2 things I would improve. Put a toilet brush in bathroom as we may need to attend to marks in the toilet before maid cleans room. It stops embarrassment and better for your staff. The bed mattress was not comfy for me as I have an aging skeleton and after a week of aching was glad to return to my own bed. I appreciate everyone has a preference about beds but it was adequate. Very impressed with the staff training and the whole experience so well done management for putting customers first, it was appreciated"

"Ideally situated for an overnight stay "

"Very nice "