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"Unfortunately room 618 is quite small. The refrigerator did not work. No air conditioner was available even though the temperature was warm. Hotel staff informed that winter rules applied for April. We had to open the windows and the street noise, including the train noise could be heard. We are regular customers of NH Hotels and this experience was extremely dissapointing. "

"Excellent hotel close to metro (3 minutes walk) located in city center. Supermarkets just around the corner. 20 minutes walk to old town. Clean and spacious room, comfy bed. Nice friendly staff (housekeep, front desk and bar). Very helpful receptionists. Especially Arrate, try hard to help us to find a way to Santander. Two thumbs up! "

"Convenient area, clean room, friendly staff "

"The staff was reachable by email and very helpful. "

"Excellent hotel in terms of: location, cleanliness, staff, comfort. We arrived by car to the hotel but couldn’t park in front of or near the hotel due to lacking any parking/stopping spots. The train/bus station near the hotel (across the river) is a little sketchy at night. Staff were amazing, they suggested dining restaurants and offered to make reservations for us. They offer free water bottles in the room and they replenish them daily."

"It was fine. Basic kind of far from the center"

"Nice"

"Amazing location, next to metro and tram stops with beautiful views and being part of the old town is such a plus."

"Good location for the first time traveler. "