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"Rooms/suites require upgrading. Bedding is worn out with holes! Our sheet was changed once only at our request! Large balcony, although generous was not swept or washed in the 2 weeks we were there. Communal areas are well maintained, however toilet facilities need upgrading and more frequently cleaned. Staff were always polite and helpful. Large general restaurants also require upgrading, however the à la carte restaurants were very good and offered something for every palate. "

"Al Kasr was a major disappointment. I have stayed at a number of 5 start hotels, as well as in Egypt (previously Sharm El Sheikh) so feel I have a good gauge of a good hotel. From the very start there were red flags. All hotels I have stayed in up until now have offered welcoming drinks (even just a basic juice would be fine) and provided a tour of the hotel facilities so we know where the pool and dining is. This is the first hotel where check in was “here’s your key, on you go”. Again, if I paid the price of a 3 star hotel I’d be fine with this, but you pay a premium price and get mediocre service. Then, the layout of the resort seems odd. We were located in block 1000, which is far from any facilities. The dining and pools (as far as we could identify) were on the complete other side of the resort. If it was centrally located, all rooms could have equidistant access. When they told us we had been upgraded to a sea-view free of charge, I thought this was great. It was a rude awakening when I went to the balcony and looked out and saw we were getting a sea view from the back of the hotel, overlooking the entire hotel premises. At that point it seems disingenuous to promote it as a ‘sea-view’. Moving onto the room. I had high hopes as it’s supposed to be a ‘new’ hotel. The rooms looked like they’ve been in use for 20 years. Grouting lifting between the tiles, the bathroom sink tap ‘unbolted’ and moving as you use it. The balcony had nails sticking out which you could easil"

"Overall an excellent hotel with great facilities, beach, delicious food, clean comfortable rooms, beautiful setting and friendly courteous staff. Avoid busy snorkelling trips and especially any trips going to the Orange Island! Although the spa itself is relaxing the extra treatments are not worth the money and not great. The day trip to Luxor was the highlight- highly recommended "

"Good view "

"Prima Life is my favourite place, I really enjoyed with stay in my second home 🏡 Many thanks Prima life, special thanks for all the staff specially Mr. Assem & Abd El Hamid "

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"Amazing experience "

"Overall the hotel was amazing and the staff went out of the way to make you feel welcome, my only suggestion would be a better selection of snacks, the food was limited to the same thing and the food was like warm, other than that I was over the moon with the hotel "

"Second time staying at this resort Would come back again The facilities are superb Attention to detail from all the staff, from the front desk, cleaners, bar and pool staff Food is outstanding, buffet, al mar and bamboo shoot Recommend the private snorkelling tour Soma bay is also walking distance for alternative foods and supermarket is close by too Spa is very good Gym is excellent all round "