Realengo Hotels, Rio de Janeiro

"Issues we had with this "5-star" hotel: 1. The check-in process is laboriously slow; 4 people ahead of me and it took more than an hour to get through with 2 people handling checkin. Had to fill out the same personal information that was provided when I booked. Total waste of time. 2. The water in the shower did not drain - the slope was away from the drain 3. The cap around the water control for the shower was loose. 4. Water was not hot and had to call maintenance twice. 5. Coffee/tea was not stocked well and no black tea. 6. I booked an ocean front room and we were given a room overlooking the parking roof! Yes, if you step out on the balcony and look left, you can see the ocean! Total bait and switch."

"Everything and everyone fantastic! Only thing you guys need more attention to cleanliness of pool area including pool, you need someone to act as pool boy and clean and take care of water inside pool every day , specially a pool this small. It’s wonderful but its dirty."

"We have a room with partial beach and ocean view"

"They were able to keep our bags on our last day so we could spend one last day in town for free"

"No complaints. Clean, quiet and safe "

"I needed a place for the night and this served well. The breakfast was great. Only negative remark would’ve that there was no towel in the room. Otherwise definitely a place I’d pick again"

"Breakfast variety is good. Staff excellent, very nice hotel."

"Above and beyond "

"Great place to spend your vacation, everything was clean and safe, great restaurants, gym and spa, friendly staff, safe beach and the neighborhood. Planning to return in the near future."