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Reviews of Microtel Inn & Suites by Wyndham Raleigh

2.5 out of 5
Microtel Inn & Suites by Wyndham Raleigh
1209 Plainview Dr, Raleigh, NC

Reviews

6.2
Rating 10 - Excellent. 133 out of 587 reviews" "
Rating 8 - Good. 126 out of 587 reviews" "
Rating 6 - Okay. 110 out of 587 reviews" "
Rating 4 - Poor. 66 out of 587 reviews" "
Rating 2 - Terrible. 152 out of 587 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

mikey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad but def had a smell to the hotel
Stayed 1 night in May 2024

10/10 Excellent

Darien

Clean and. Breakfast
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Darien,We're thrilled to hear that you found our hotel clean and enjoyed our breakfast options! Maintaining cleanliness and providing a delicious breakfast are top priorities for us. Your satisfaction means everything, and we're grateful for your positive feedback. We're here to ensure every aspect of your visit exceeds expectations. Looking forward to welcoming you back soon for another enjoyable stay!Sincerely, Hotel Manager

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The good: Staff was friendly and it was close to interstate, sort of updated rooms that were kept clean and odor free, mattress was firm but ok, food trucks right outside for an easy dinner The bad: Difficult to park as it had shared parking with gas stations; very busy and traffic was noisy; walls are thin so everything is heard in surrounding rooms and halls; people hanging out everywhere in the parking lot and gas station, only two tiny hard pillows per bed
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Kimberly,Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and appreciated the convenience of our location near the interstate. We're also pleased to hear that you found our rooms to be somewhat updated, clean, and odor-free, and that you enjoyed the availability of food trucks for dinner. However, we apologize for the challenges you experienced with parking, noise levels, and thin walls. Your comments will be shared with our team for improvement. Additionally, we apologize for any inconvenience caused by the limited pillow options. Your satisfaction is important to us, and we'll take your feedback into consideration to enhance the overall guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Alex

Liked: Amenities, property conditions & facilities
The location is actually quite nice despite the outward appearance. The hotel shares a parking lot with a gas station and the parking lot is kinda tight. It is in walking distance of several food places. The front desk associate was super friendly and the room was very clean and welcoming.
Stayed 1 night in May 2024
Response from Hotel Manager on 10 May 2024
Dear Alex,Thank you for your detailed review! We're glad to hear that you found our hotel's location quite nice, despite its outward appearance. We understand that the shared parking lot may be tight, but we're happy to hear that it's conveniently located within walking distance of several food places. We're also thrilled that you had a positive interaction with our front desk associate and that you found your room to be clean and welcoming. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Miles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the property overall but the activity around the hotel made me a bit nervous . I think there was a homeless camp directly behind the hotel . And walked into the middle of a severe domestic argument between a couple ( In The gas station that the hotel shares a parking lot with ). But I did not have any problems
Stayed 2 nights in May 2024
Response from Hotel Manager on 10 May 2024
Dear Miles,We appreciate your feedback and are glad to hear that you liked the property overall. We understand your concerns about the activity around the hotel and apologize for any discomfort it may have caused. We take the safety and security of our guests very seriously and will address any issues to ensure a more comfortable experience in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a more pleasant stay.Sincerely, Hotel Manager

6/10 Okay

AMANDA

Travelled with partner
Liked: Cleanliness, staff & service
Clean property. Friendly staff. Parking was terrible. We had to create our own and hope we weren't towed in the morning (we weren't).
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Dear AMANDA,Thank you for your feedback! We're pleased to hear that you found our property clean and our staff friendly. We apologize for any inconvenience regarding parking. Your comments are noted, and we'll explore ways to improve this aspect of our service. We're glad your parking experience turned out fine and hope to welcome you back soon for an even better stay!Sincerely, Hotel Manager

10/10 Excellent

Keijuan

Liked: Cleanliness, staff & service, property conditions & facilities
Yup
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Keijuan,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying at microtel on my way passing though and the new upgraded rooms are very cozy and modern….everything was clean, smelt great and the bed was comfortable!!….the only complaint I have is it would be nice to have TVs with access to apps like Netflix, Hulu, Amazon prime like but over all I’d stay here again
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Shawn,Thank you for your continued loyalty and for choosing to stay with us again! We're delighted to hear that you found our newly upgraded rooms cozy and modern, and that everything was clean and comfortable during your stay. Your feedback about having TVs with access to streaming apps is noted, and we'll certainly consider it for future improvements. We appreciate your kind words and look forward to welcoming you back for your next stay with us!Sincerely, Hotel Manager

8/10 Good

AISSA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear AISSA,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised upon entering the establishment…it was clean and safe and the fireplace in the foyer was a nice touch…the rooms were equally nice with alot of modern touches…if I had to complain it would be to have tv’s that have apps on them Netflix,Hulu etc …thank you
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Shawn,Thank you for your 5 out of 5 rating and for sharing your positive experience with us! We're delighted to hear that you were pleasantly surprised by the cleanliness and safety of our establishment, as well as the modern touches in the rooms. Your feedback about having TVs with streaming apps is appreciated and will be taken into consideration for future improvements. We're glad you enjoyed your stay, and we look forward to welcoming you back again soon! If you have any further suggestions or requests, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Amerfil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Amerfil,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Tarek,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another great visit in the future.Sincerely, Hotel Manager

6/10 Okay

Nikisha

Liked: Cleanliness
N/a
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Nikisha,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely, Hotel Manager

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and smelled good. I loved that everyone had to have their key to even get into the lobby. It made me feel so safe. The only thing I didn't like was the outside is very noisy. The gas station in the parking lot was very convenient but it staryed busy and noisy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Crystal,Thank you for sharing your feedback with us. We're glad to hear that you appreciated the cleanliness of our property and the security measures in place. However, we apologize for any inconvenience caused by the noise from the nearby gas station. Your comments are valuable to us, and we will use them to continue improving our guest's experiences. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Trinity,Thank you for the perfect rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Angel

Stayed 3 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Angel,Thanks for staying with us and perfect rating. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

2/10 Terrible

Tamika

Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Tamika,We're deeply sorry to hear that your experience fell short of your expectations. If there are any specific issues you encountered during your stay that you would like to discuss or if there's anything we can do to make things right, please don't hesitate to reach out to us. Your feedback is important to us, and we're committed to addressing any concerns to improve our services for all our guests.Sincerely, Hotel Manager

10/10 Excellent

LaDedra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
K
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear LaDedra,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful perfect review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager

2/10 Terrible

Heather

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I rented two hotel rooms paid in full before I arrived to have to pay another $100 at check in as a “deposit” but have yet to get it back! Both rooms were very dirty and outdated. One of the beds had dirt marks on the sheets like they weren’t changed out. Both rooms had a very strong weed smell in them. The men in the rooms all around us were very loud. Arguing in Spanish in the hallways very loud at 2am. The breakfast was toast, cold cereal and make your own waffles. No fresh fruit or eggs. I would not stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Heather,I'm truly disappointed to hear about your experience during your stay. It's regrettable that you encountered several issues that caused inconvenience. Your feedback is invaluable, and I understand your frustrations. Rest assured, we'll thoroughly investigate these concerns and take necessary actions to address them. We hope to welcome you back in the future for a more positive experience.Sincerely, Hotel Manager

6/10 Okay

Cheng, Baltimore

Travelled with partner
Disliked: Amenities
its okay overall
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Cheng,Thank you for your review. We're glad to hear that your overall experience was okay. If there are any areas where we can improve to make your next stay better, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Quinesha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Quinesha,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Ashley,We're thrilled to hear that you found our rooms clean and our staff friendly! Providing a comfortable and welcoming experience is what we aim for. Thank you for your kind words, and we look forward to hosting you again soon!Sincerely, Hotel Manager

2/10 Terrible

Maxine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I checked into my hotel to find that the area was a bit questionable but I continued into the building checked in and proceeded to my room.. I got ready to shower and after getting in I was met with hair all over the shower curtain which I was able to capture video evidence of..I let the attendant know and he informed me that there was really nothing he could do and I would need to speak with the manager in the morning which I would not still be there to do so over all my experience was horrible because I couldn’t sleep in the bet for fear of what I would find in it.
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear Maxine,Thank you for bringing this issue to our attention. We deeply apologize for the disappointing experience you had at our hotel. We take cleanliness and guest satisfaction very seriously, and we are working to address this with our housekeeping team to ensure it does not happen again in the future. We understand your concerns and are truly sorry for any inconvenience this may have caused. We hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Management

4/10 Poor

Zafer

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is horrible.. not safe area..
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Zafer,Thank you for taking the time to provide your feedback. We apologize if you felt that our location was not safe. The safety and security of our guests are of utmost importance to us, and we take these concerns seriously. We continuously work to ensure the safety of our property and its surroundings. However, we understand that perceptions of safety can vary from person to person, and we regret that we were not able to meet your expectations in this regard. We appreciate your feedback and will take it into consideration as we strive to improve the overall experience for our guests. Thank you for choosing to stay with us, and we hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Ashley

Disliked: Staff & service, property conditions & facilities
Just don’t.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Ashley,We're deeply sorry to hear that you had a negative experience during your stay. Your satisfaction is important to us, and we would like to understand more about what went wrong so we can address any issues and make improvements. If you're willing to share more details about your experience, please feel free to do so. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Morgan

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this hotel because it had the Wyndham label but it did not live up to the Wyndham standard. When I first checked in, I was told my reservation was canceled because they charge the card on file at 6 PM, but gave me no notice about my reservation being canceled. I ended up rebooking which was fine. Although the hotel is secured by key entry, there are still people loitering near the front door, which made me feel unsafe. Once I took the elevator up to my room on the second floor, I noticed that the carpet was horribly dirty. When I got into the room, it was not up to the standards of the pictures. You could see paint drops on the baseboards as well as a worn-out pillow on the window seat. When I arrived, we wiped down everything and it was full of dust, and just not very clean. The shower curtain didn’t have a liner. And the towels are just too small. All in all, I would not rebook here the next time I come to visit Raleigh North Carolina.
Response from Hotel Manager on 25 Mar 2024
Dear Morgan,We deeply regret that your experience fell short of expectations. Please accept our sincere apologies. Rest assured, we are committed to addressing the issues you encountered and making things right. We hope to regain your respect, trust, and future business. Thank you for your understanding and consideration, and we look forward to the opportunity to welcome you back for a more satisfying stay.Sincerely, Hotel Manager

8/10 Good

Jonathan

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Jonathan,Thank you for your rating. We're glad to see that you had a positive experience overall. If there are any areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. Your feedback is invaluable to us, and we hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Daneesha

Travelled with partner
Disliked: Staff & service, property conditions & facilities
They don’t speak English , the staff was very rude and they steal your property then play like they don’t understand English
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Daneesha,We sincerely apologize for the distressing experience you encountered during your stay. The behavior you described is completely unacceptable and does not align with our standards of hospitality. We take such allegations very seriously and will investigate the matter thoroughly. Your comfort and safety are our top priorities, and we deeply regret any inconvenience caused. Please rest assured that appropriate action will be taken to address these issues and prevent similar incidents in the future. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Maranda

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Maranda,Thank you for your rating. We're glad to hear that you had a positive experience overall. If there are any areas where we can improve and earn that perfect rating from you next time, please don't hesitate to let us know. We value your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
poor.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Nancy,We're deeply sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to learn more about what went wrong during your stay so we can address it accordingly. Please feel free to share any specific concerns or issues you encountered. We're committed to ensuring all our guests have a positive experience, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

2/10 Terrible

Luis

Business traveller
Disliked: Amenities
Not really good customer service travel with experience language barrier
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Luis,We apologize for any inconvenience caused by the language barrier during your stay. Providing excellent customer service is our priority, and we regret if we fell short of your expectations in this regard. We'll take your feedback into consideration and work on improving communication for guests who may have language differences. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Autumn

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Autumn,Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. If there's anything specific that we could improve upon to earn a higher rating next time, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Deanna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
In a very bad neighborhood- felt safe inside- however can only enter through locked front doors- not able to use side doors- lots of drinking and marijuna smells around and in elevators
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Deanna,We apologize for any inconvenience you experienced due to the neighborhood atmosphere. The safety and comfort of our guests are paramount, and we're glad you felt secure inside. We'll address your concerns about the entry points and odors to ensure a more pleasant experience for all our guests. Your feedback is appreciated, and we hope to welcome you back for a better stay in the future.Sincerely, Hotel Manager

6/10 Okay

Seong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Microtel was nice and clean, had no issues with the room or staff. Free basic breakfast was ok, but what a sketchy area near the place. Seems like the worst portion of Raleigh.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Seong,Thank you for your positive feedback regarding our cleanliness and service. We're glad you enjoyed your stay with us. We understand your concerns about the surrounding area and appreciate your input. The safety and comfort of our guests are important to us, and we'll continue to monitor and address any issues to ensure a pleasant experience for everyone. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms every day and a good breakfast
Stayed 5 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Terrence,Greetings from the Microtel Inn & Suites by Wyndham Raleigh. We're delighted to hear that you enjoyed our clean rooms and delicious breakfast offerings during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another great stay soon!Sincerely, Hotel Manager

2/10 Terrible

Isaiah

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very rude and will not help you
Response from Hotel Manager on 14 Feb 2024
Dear Isaiah,We're deeply sorry to hear about your experience with our staff. Providing courteous and helpful service is fundamental to our values, and we apologize for falling short of your expectations. Your feedback is invaluable, and we will address this issue with our team to ensure that all guests receive the assistance and respect they deserve. We appreciate your understanding and hope to have the opportunity to restore your confidence in us in the future.Sincerely, Hotel Manager

2/10 Terrible

Vinson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
#1 place not to go.
After paying for the room online, they charged me a surprise $50 fee for alleged damage fee. When I told them I did not have these fund I was told to pay it or cancel the room. There was blood splatter all over the room as if a serious issue had taken place and a poor cleanup job was done. The front seat personnel talked nasty to me and family. It was truly a terrible experience. The place is also roach infested. Spiders all over the place in the room.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Vinson,I'm deeply troubled by your feedback and extend my sincere apologies for the unpleasant experience you encountered. Rest assured, we are thoroughly investigating your concerns and taking immediate steps to address them. Your comfort and satisfaction are our top priorities, and we are committed to ensuring a positive stay for all our guests. We hope to have the opportunity to welcome you back and provide a much-improved experience.Sincerely, Hotel Manager

4/10 Poor

Nakia

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Nakia,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to addressing any concerns you may have had. Please feel free to share any specific areas where we can improve, as we strive to make every guest's stay enjoyable. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

JEFFREY

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pictures mislead you
Two gas stations right in front of the place and one of them is open 24 hours and there is a taco truck in the parking lot. Trash everywhere outside and average amount of homeless people you could spot outside was two throughout my stay. Need a key to get into the lobby and front desk employee is behind plexiglass like at a detention center or prison. Breakfast nook for free breakfast is tiny and there was nothing hot besides a waffle and a big line for that. The give you a hard copy of hotel policy at check in and it is awkward.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear JEFFREY,We appreciate your detailed feedback and apologize for any inconvenience caused during your stay. We take cleanliness and safety seriously, and we'll address the issues you've mentioned. Your comments will help us improve our facilities and service standards to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

8/10 Good

James

Stayed 4 nights in Jan 2024
Response from Hotel Manager on 22 Mar 2024
Dear James,Thank you for your positive rating! We appreciate your feedback and strive to continuously improve. Please let us know if there's anything specific we can do to elevate your experience to a perfect 5 out of 5 next time. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

Gerald

Liked: Cleanliness, staff & service, room comfort
Good value.
Good value for the cost.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 13 Feb 2024
Dear Gerald,Thank you for acknowledging the value we offer for the price. We're pleased to hear that you found our hotel to be a good value. We strive to provide comfortable accommodations at affordable rates and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Mitchell

Business traveller
Disliked: Cleanliness, property conditions & facilities
The area was not the greatest. People laying in the hallways talking on the phone. Most of the people were contractors working in the area.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Feb 2024
Dear Mitchell,We appreciate your feedback regarding your recent stay. We apologize for any discomfort caused by the behavior of other guests. Rest assured, we take security seriously and will address this issue promptly. Your comments will help us enhance the overall experience for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 Okay

James

Travelled with family
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Feb 2024
Dear James,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Stayed 5 nights in Jan 2024
Response from Hotel Manager on 14 Feb 2024
Dear Thomas,Thank you for awarding us a perfect 10 out of 10 rating! We're absolutely delighted that you had such an exceptional experience with us. Your satisfaction is our utmost priority, and we're thrilled to have surpassed your expectations. We sincerely appreciate your positive feedback and eagerly anticipate the opportunity to host you again for another outstanding stay. Thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 Excellent

Chaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Feb 2024
Dear Chaz,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Dshanti

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Manager on 14 Feb 2024
Dear Dshanti,Thank you for giving us a perfect 5 out of 5 rating! Your feedback is greatly appreciated, and we're thrilled to know that you had an excellent experience with us. We strive to provide the best service possible, and we're delighted that we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Alfred A

Business traveller, Travelled with group
Liked: Cleanliness
Clean and comfortable peaceful.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Feb 2024
Dear Alfred A,Hello! We're delighted to hear that you found your stay clean, comfortable, and peaceful! Providing a serene and relaxing environment for our guests is our top priority, and we're thrilled that we met your expectations. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. The room was very clean and the air worked well. The curtains blocked the outside light very effectively. It is in a busy area but I heard very little noise. There is even a fitness room that I wish I had time to try out but the equipment looked well maintained. I would stay there again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Feb 2024
Dear Kimberly,We're thrilled to hear that you had a great experience and found value in your stay with us! It's wonderful to know that you appreciated the cleanliness of the room, the effective air conditioning, and the quiet atmosphere despite the busy area. We're glad you noticed our well-maintained fitness room, and we hope you'll have the opportunity to try it out during your next visit. Thank you for your kind words, and we look forward to welcoming you back soon!Sincerely, Hotel Manager

4/10 Poor

Kayage

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay but wouldn’t stay here again. Very noisy area, people standing outside around the entry, loud occupants all through the night. There is no daily house keeping for people staying more than one day. Front desk staff were nice. Breakfast was provided but I didn’t eat it so I cannot comment on that. I felt very uncomfortable here and only left my room when necessary.
Stayed 7 nights in Jan 2024
Response from Hotel Manager on 14 Feb 2024
Dear Kayage,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the noise and discomfort during your stay. It's disappointing to hear that you did not feel at ease here. We take your feedback seriously and will address the issues raised to ensure a better experience for our guests in the future. We appreciate your kind words about our front desk staff and regret that the breakfast did not meet your expectations. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Denny

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pick a different place in Raleigh
Booked 2 nights and left after 1 night. I was grateful to get a refund on the second night. This is the only hotel I’ve stayed in that the lobby was locked unless you’ve previously checked in or were buzzed in by the front desk. The front desk was also enclosed with security glass. The room was beat up, worn out, and displayed shoddy repairs. It was clean - but again in rough shape. During the night, doors were closed loudly, and there was a woman across from us who was yelling and screaming most of the night. The gym equipment was old and broken and the breakfast was very basic. There was also a lot of people who congregated by the front door who were smoking - not a good first impression. On the plus side, the front desk team was friendly, and there was free parking and the location was convenient.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 15 Feb 2024
Dear Denny,We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we apologize for failing to meet your expectations. We take your comments seriously and will address the issues you've raised with our team to ensure improvements are made. We appreciate your kind words about our front desk team and the convenient location. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future. If you're ever back in Raleigh, we'd love the chance to provide you with a much-improved experience. Thank you for sharing your feedback with us.Sincerely, Hotel Manager