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"Staff very helpful, clean and good location "

"The hotel is incredibly beautiful, very clean and the staff is like no other. They really helped us during our stay and were super nice."

"It was an amazing place to stay!"

"Super friendly staff and pretty hotel right in the ancient city"

"kind people"

"Classic accommodations and lovely layout that fits the old city center."

"Overall a good stay and the staff was nice. Our room smelled(old cigarette smoke or paint) a lot which was the only drawback with our stay. "

"Very unique experience, located in the heart of the ancient city. Breakfast was not huge but very tasty and accommodated a few things for us. The staff was super friendly and some of them spoke good English. They even gave us a little present before leaving."

"Great character property with a peaceful feel in the courtyard The staff on duty were excellent ( Heidi gave us a lot of care and a lovely Cappuccino) Staff who arranged taxi very good Great to be inside the City walls "

"We found the hotel to have a lovely traditional atmosphere, the rooms were large, with many traditional features, we had Chinese breakfast that was interesting. Misha welcomed us and was extremely helpful, we had free tea, we were picked up and dropped off at the station, we loved her! And she spoke very good English! Lovely experience, we were very happy and impressed with it"

"Wonderful hotel set in an ancient mansion. Staff were helpful and friendly and focused on improving the guest experience. Wonderful breakfast whether you ordered Western or Chinese. We ate the special set menu dinner. Definitely the best restaurant in Pingyao. Staff had a proficient level of English which enabled us to have a better experience visiting the historical sights in the walled city. Our two night stay was a five star experience."