Punta Sam Apart Hotels

"Wish to come back soon"

"5 stars across the board! The resort is absolutely beautiful—from the pools all the way to the beach. The service and food were truly spectacular. Davino was hands down the best restaurant. The entire team worked seamlessly together, and we had the pleasure of being served by Sergio twice and Angel once—both were exceptional. Martin and the woman at the host stand also deserve recognition for their warm welcome and professionalism. Every dish we had was beyond delicious. We were treated like royalty the entire stay. William and Luis at the pool were amazing, always checking in and making sure we had everything we needed. The beach server was equally fantastic—attentive, friendly, and always smiling. In the evenings, I’d stop by the bar inside the hotel for my bucket of ice and wine, and Edson and Carlos were the best. They somehow always knew what I needed before I even asked, and it was such a joy seeing their smiles every night. To sum it up: the best resort in Cancun, with incredible food and a team of people who genuinely love what they do. We’ll definitely be back!"

"The property and staff were amazing! The Entertainment team was so dedicated and engaging. We will definitely return :)"

"The property is beautiful. The staff amazing. Food was delicious. Our issues with this stay were all our room. The most uncomfortable bed I have ever slept in. Hard as a rock! If you have a bad back like I do, be warned. Our room fridge was never stocked the whole week we were there and when we tried to order items by room service, they never showed up. We travel to Mexico so twice a year. All though this was a nice trip, this particular resort will not make the repeat visit list."

"Everything was excellent; the only area that could be improved is the night entertainment and shows."

"Beautiful property and amenities. Bring comfortable shoes as there is quite a bit of walking throughout the resort."

"Very family friendly resort. Great for kids."

"We were in a swim up suite and enjoyed the privacy and tranquility 10+"

"The Good:The resort and rooms are absolutely stunning with a true 5-star aesthetic. The property is visually beautiful and well-maintained. The Not-So-Good: Kid-Friendliness: A huge miss for parents. Pool service (food/drinks) doesn’t start until 11:00 AM. We were there by 9:00 AM, and by the time food arrived, the kids were hangry. Even towels and water are DIY until 11:00 AM. Dining: Food quality was "meh" at best. On the all-inclusive plan, drinks were watered down, though tipping generously helped. Arrival Logistics: Check-in was slow and frustrating; staff seemed indifferent to restless kids after a long flight. Transfers: The paid "private" airport transfer was disappointing. It functioned like a shuttle rather than an assigned driver, leading to more unnecessary waiting. Verdict: Beautiful resort, but the service logistics and rigid hours made it difficult for families with young children"