Arrecife de Puerto Morelos National Park Tours and Activities

The property was very nice. When we got to our room there was a leak from the A\C therefore there was a big puddle of water in the master bathroom. Some of the lights in our room didn’t turn on. When I wanted to blow dry my hair the outlets didn’t work. The jacuzzi would overflow and water would get all over the balcony. The rooms were great comfortable. Once the problems were resolved. Room was cleaned every day, fridge stocked. That part was great! What I didn’t like was that they sold the package as all inclusive but we couldn’t get service in the room that was an additional cost. We didn’t have a concierge to help with bookings for dinners, he didn’t tell us where restaurants were located etc. we had to ask or figure out our selves. When it came to our transportation to the airport we had to do all that our selves. The staff is friendly and ready to help. However, when it came to the some waiters we had to wait 30min for our check. They catered to the whites not us that we are Mexican. You can see that they were treated way better! For these reasons I only give 3 stars.

El hotel es hermoso, la vista al mar espectacular. El personal muy amable y atento. En general la comida de los restaurantes es muy buena.

We were looking for an all inclusive that did not feel like it was “mass produced”. The attention to detail and food and cleanliness was excellent. The staff are amazing (shout out to Gustavo (concierge), Carlos and Emilio (indoor wait staff) and Kevin (outdoor waitstaff). If you are looking for big, loud with lots of night life - this is not for you …. But we were looking for a peaceful week away and had plenty of options if we were interested in getting out of our pool chairs. Highly recommend.