Puerto Cancun Holidays from NZ$2,852

room a bit dated but the view my gosh the view

very good customer service.

Room with our own plunge was amazing! Convenient location of the room, staff were attentive, accommodating and friendly! Plenty options of food, perfect pools with pool bar and super close to the beach! Thank you!

Food options were very limited, even for kids there weren’t much activities, the zip line was not working, the buffet food wasn’t great. The hot tubs were only for infinity members which wasn’t disclosed before. And the staff was very limited to Spanish language.

The room was clean, the food was great, most of staffs were friendly, except I think one of transportation managers, which I bought a round trip transportation from airport to hotel and back to airport, but the night before we want to return to airport, I called our resort front desk to make sure everything is ok, and the manager of transportation his name was Louis he told me they canceled your transportation to airport, which I was very upset, I told him why you guys didn’t let me before, why it’s canceled, he said I am sorry I don’t know but we will refund your money or find you a taxi, I told what if I didn’t call and I missed my flight cause of waiting for my transportation which canceled, actually I made that reservation with lady her name was America Franquiz, she didn’t give any information about transportation cancellation also the manager of all restaurants I don’t know his name, but he wasn’t helpful and friendly at all