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"The hotel is beautiful, clean, and pristine. The staff here are just amazing. Special thank you to our fellow Canadian friend Oswaldo for being amazing and for spoiling us. Marco ,Abrihim, all the staff at the beach club thank you for your service. We felt so welcome here. Don’t stay anywhere else it’s perfect. "

"Property was great. Secluded and quiet which is exactly what we were looking for. Caught snapper from beach and grilled them up. Only ding I’d say is that the hot water heater had a tendency to go out but caretaker Oscar got it started up quite quickly when needed. Oscar was excellent all around. "

"The room was clean and the staff was very helpful with everything!!! Tina the owner helped with many answers to questions and referrals on many things. We enjoyed morning coffee on our balcony watching the activities and people watching looking down on the Malecon . My new favorite place for sure!!! It was a week of total relaxation!! The perfect place to truly enjoy the easy days of an AWSOME little Mexican town. We will be back!!! Thanks Tina"

"Great customer service our entire stay. Clean and cozy room. The location of the hotel is perfect! "

"friendly staff. no language barrier for English. monkeys in the morning"

"Great view and staff very nice"

"The view was nice. The room clean. The bathroom was not the best. Limited hot water and odd setup. The toilet getst wet every time you shower because it’s just open. Also it says there are laundry facilities but there are none. You have to walk a few blocks to a service that will wash for you and give it back to you in the afternoon. Staff was nice. "

"amazing staff"

"Casona Palms is a beautiful well appointed home in a special place. The hosts have put plenty of thought and care into their guests experience. From the moment I was in touch with Julie, the host, prior to completing the booking she very easy to communicate with.Julie went above and beyond during our stay. She immediately ordered us a stainless steel pan when we let her know one of the non stick cookware pans was scratched. Julie even ordered a Christmas tree and decorations for our daughters out of the goodness of her heart. It was such a lovely gesture and speaks volumes of how she cares about her guests and their time spent at the villa. She was in touch often sharing tips about current events in the area.The caretakers and their sweet pets on site were great and very friendly. Again, we had our expectations exceeded when they called to inform us we forgot a piece of luggage. They offered to drive it to us all the way in town. We both started to drive towards each other and Jose (the caretaker) met us half way on the road with the bag. He saved us a lot of time. We were very comfortable at Casona Palms. Don't worry about no a/c! The house is truly built with fantastic ventilation. The decor, the linens, the furniture, the fully stocked kitchen with things that mater like sharp knifes and cold water in the fridge for you upon arrival and the expansive private beachfront - all of it was by far one of the nicest places we have stayed in. The description and photos a"