Deluxe Double Room, 1 Queen Bed
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Reviews of Hotel el descanso del Guia

3.5 out of 5
Hotel el descanso del Guia
Calle Delfin, Barrio el Mirador, Puerto Ayora, Galapagos

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 109 reviews" "
Rating 8 - Good. 41 out of 109 reviews" "
Rating 6 - Okay. 8 out of 109 reviews" "
Rating 4 - Poor. 4 out of 109 reviews" "
Rating 2 - Terrible. 2 out of 109 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Reyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and well maintained, l liked the kind staff service specially Angel, who was always friendly and ready to help. I didn't like the noisy specially in the early morning because the breakfast set up and the cars passing by the hotel. Our last afternoon at the hotel we couldn't use the hot tub since it was supposedly under maintenance or at least that's what the front desk agent told me in addition to other excuses, I wonder if that was just a bit of laziness, either way it was a bit disappointing. I didn't receive any benefit as Expedia Gold member, at the end of my stay l requested a late check out, once again the same front desk agent asked me for proof that I was a Gold member and the benefit I have, I had to log into my Expedia account and show him so he would believe me. Once more disappointed. It needs to improve.
Stayed 4 nights in May 2024

10/10 Excellent

ASSA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff very kind
Stayed 5 nights in Apr 2024

8/10 Good

Misty

Stayed 1 night in Apr 2024

10/10 Excellent

Victor, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! The staff is incredible. Such wonderful young people running the hotel. The rooms are huge and spotlessly clean. The free breakfast was made to order eggs with juice, toast and coffee. I haven’t a single complaint about my stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Victor, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! The staff could not be any friendlier and the hotel is beautiful and sparkling clean. Large rooms, great air conditioning and nice hot showers. The only complaint…the hotel does not respond to messages sent through Expedia and they also never answer the phone. I was not able to schedule my free transportation from the airport because I couldn’t ever get a hold of anyone. The hotel clearly needs to update their contact information.
Stayed 3 nights in Feb 2024

10/10 Excellent

Julio, rockville centre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was friendly
Stayed 3 nights in Feb 2024

8/10 Good

Aleks

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Party started, very loud, and didn’t end until 730 am. Not much sleep. The room is very nice. Bedding and bed very nice. The room we booked was being serviced so they gave us a different room which was fine.
Stayed 1 night in Feb 2024

4/10 Poor

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
The description of this hotel is totally inaccurate. There is no restaurant of deli on site. Also, when we booked it stated they provided airport transportation. We requested it multiple times and got the run around. Also, it is on a busy road with trucks and motorcycles going by all night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Staff is super friendly and attentive, rooms are nice with air conditioning, and yhe provided breakfast each day was nice. Even yhough its a but up grom the main tourist center its very essy to get there either a 15 minute walk or a 5 min taxi ride. The tacod have a set price so you dont have to worry about negotiating or being ripped off.
Stayed 4 nights in Jan 2024

8/10 Good

Serge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean. Nice pool and breakfast was very good.
Stayed 3 nights in Jan 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Jordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just awesome! Stayed for six nights, can’t think of one really negative thing to say about this place or the great people that work there! It is a little ways out of town, but you never have to wait more than a couple minutes for a taxi ($2) either to or from the hotel.
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great olace
Very good, Oscar and his entire team were friendly, courteous and professional. Very nice location and experience.
Stayed 3 nights in Dec 2023

8/10 Good

Simon

Stayed 1 night in Nov 2023

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice. The staff was great. Oscar and Angel were very helpful. They recommend restaurants and a tour with a taxi driver that turned out to be very good. They helped us with our bags. They made a great effort to communicate with us in English even though they had some limitations. They deserve an increase in their wages. The property is a little distance from the main strip. The $1.50 taxi ride is very cheap but it can be a problem when you start to run out of small bills.
Stayed 4 nights in Sep 2023

10/10 Excellent

davorka, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

LK, STANTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good; Oscar Angel are great!
Stayed 2 nights in Sep 2023

8/10 Good

Eudoro Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay.
We got off on rough start. The number provided by hotels.com always sent straight to voicemail. I went online to find a way to contact the hotel for the included gold status airport transfer that was not given as they said they were unable to acomódate three days before arrival but they could send a taxi at normal cost of 25 usd. The hotel itself was very clean, great service at the front desk, very helpful. A little from the docks if you plan to walk but doable. .
Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, wonderful room and excellent breakfast
Stayed 4 nights in Jul 2023

10/10 Excellent

Tyler, Moose Jaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here, the staff made our time enjoyable as they were very friendly and helpful when booking taxis to where we needed to go, the room was as expected, breakfast in the morning was quick and easy so you could be on your way. No complaints at all, thank you to the staff at Hotel el Descanso del Guia for making our Galapagos visit a great one.
Stayed 5 nights in Jul 2023

10/10 Excellent

Marianela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing about El Descanso del Guia is the staff. They were attentive and kind and very helpful. The hotel is on the outskirts of the town but it is very clean, has a pool and a great breakfast.
Stayed 1 night in Jul 2023

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The property condition was decent but located on a busy road so you might need ear plugs or white noise (i.e. air conditioner running) to drown out the road noise at night to sleep. Breakfast is good and was served at a dining area near the pool, unfortunately the rooftop restaurant was closed for remodeling. If you're an Expedia VIP member expecting to receive VIP included perks like a free round trip airport shuttle, please note they did not honor that perk when requested in the original booking and closer to check in on both Expedia messaging and the hotel's own reservation system which they send you a link for asking you to access and provide information after booking. Though they sent a couple of template messages through Expedia they never responded on either site and upon arrival no shuttle was waiting (a taxi is $25 USD each way) which they claimed at check in was a misunderstanding but then prior to checkout when I reminded them of the free shuttle request back to the airport they claimed I would have had to email them directly in advance to request (I've re-reviewed everything and nothing actually stated an email was required) and offered me $10 USD instead which I did accept but that leaves $40 USD in shuttle perks they did not provide claiming I did not properly request them. That said, the employees on-site were otherwise friendly and helpful, in particular with calling taxis for guests whenever on demand which arrive promptly and only cost $2 USD to port Arroyo.
Stayed 5 nights in May 2023

8/10 Good

Sarah, Oshkosh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this is a nice hotel. Rooms are small and bathroom was tiny. Several advertised amenities were not evident (BBQ grills, rooftop terrace). Staff is not bi-lingual as advertised. If you don’t speak Spanish communication can be challenging. However the staff DOES try very hard to understand what you need. Tour assistance though - was not really available, so “concierge” service is limited to calling for taxis. There was absolutely NO WiFi, they should not be advertising it at all. No laundry facilities - they will do laundry for a fee, but you cannot do your own. Continental breakfast is really “eat what we’re serving today”. Food was good - but choice is limited to non-existent. There is no snack bar/deli at all so I don’t understand why it’s advertised to have one. Also no poolside bar and no restaurant. Definitely no room service. The pool is nice - but it’s not heated and was pretty chilly. Note this hotel is not near the pier or any restaurants, etc. Taxis are cheap, but being closer to town would be nicer. Also the area around this hotel is not nice at all. Unfinished construction projects that are now overgrown abound. The staff is great-the hotel itself is nice, but it is not as advertised…..
Stayed 5 nights in May 2023

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
I recently had the pleasure of staying at this hotel, and I am delighted to share my wonderful experience with the staff. From the moment I arrived, it was evident that their commitment to excellent customer service was unwavering. Every staff member I encountered was not only incredibly helpful but also genuinely polite. They went above and beyond to assist me with various tasks, ranging from scheduling tours to providing detailed explanations about the activities and attractions on the islands. Their extensive knowledge and willingness to share information made my trip even more enjoyable and stress-free. The staff's dedication to ensuring that guests have a remarkable stay was evident throughout my time at the hotel. They took the time to listen to my needs and preferences, offering personalized recommendations that suited my interests. Their attentive nature and proactive approach truly set them apart. I cannot emphasize enough how appreciative I am of the staff's efforts. Their commitment to customer satisfaction is commendable and undoubtedly made a positive impact on my overall experience. If you're looking for a hotel with exceptional staff who will go the extra mile to make your stay memorable, I highly recommend considering this establishment.
Stayed 2 nights in May 2023

10/10 Excellent

Spring

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Amazing stay! Oscar, Christopher and the rest of the staff were wonderful.
Stayed 3 nights in May 2023

10/10 Excellent

Wilson, Portoviejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, muy buena habitación. La habitación limpia y cómoda.
Stayed 1 night in Apr 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, extremely friendly and attentive. Property very clean and well maintained. Loved the pool at the end of a hot day. 20 minute walk into town or a $2 taxi. Good breakfast every morning.
Stayed 3 nights in Apr 2023

10/10 Excellent

Logan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dive lessons in the pool, not near the strip and internet didn’t really work(which is ok but I wouldn’t say has working wifi) staff went above and beyond and are great and was a really nice hotel
Stayed 1 night in Feb 2023

10/10 Excellent

Leonidas

Stayed 4 nights in Feb 2023

10/10 Excellent

INES MELINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay en Galapagos
Es un Hotel sencillo, se ve nuevo, limpio y el servicio es muy cordial. La ubicación no es óptima, pero no es un problema, pues en Puerto Ayora se puede llegar a cualquier lado por la carrera mínima en taxi de $1,50. Los beneficios Gold de Hoteles.com que se promocionan en la página, no los otorgan. Es recomendable para familias.
Stayed 5 nights in Feb 2023

2/10 Terrible

Nitin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from everything nothing works, on a super busy road

10/10 Excellent

Corrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2022

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself and staff are amazing. The rooms were extremely spacious and comfortable. The pool was great and the breakfast was also very nice to have. While it’s a bit away from the main strip the staff always got us cabs quickly and they cost $1.50 each way. The surrounding area has some construction but that was during the day when we were typically gone. Every time we arrive md or departed the staff at the hotel were there to meet us and check in. We stayed with another family (5 kids in total) and this hotel met all our needs to ensure we were taken care. We would absolutely stay again!
Stayed 4 nights in Nov 2022

10/10 Excellent

Zhenqi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little off the beaten path the staff was super friendly and accommodating. Would stay again.
Stayed 2 nights in Jul 2022

10/10 Excellent

Fabricio, Thornton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Descanso del Guía was a refreshing experience. While the location is not ideal, it compensates by how quiet, clean and friendly the place is. The staff is very helpful and nice. Our stay was excellent and would definitely stay there again.
Stayed 4 nights in Jun 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, superb breakfast. Easy 15 minute stroll into the center of town or a couple dollar taxi ride. Small convenience store next door. Comfortable rooms, great place to relax in the pool!
Stayed 4 nights in Apr 2022

10/10 Excellent

Helmut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place Friendly people and great service
Stayed 1 night in Mar 2022

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and attentive. Room was nice and cozy. Property further up town so about a 30 minute walk to the main town of puerto ayora.
Stayed 2 nights in Mar 2022

8/10 Good

Kelly

Stayed 2 nights in Jan 2022

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2021

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I l be back, thanks megajoy
Everything was mega wonderful, our stay was very comfortable, the staff its friendly
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a nice stay while we were in santa cruz. It is a bit far from downtown but you can take a taxi for a dollar or two. Host drove us downtown once since our taxi drove off, and he also helped us find a COVID testing site for our return to the USA which was very helpful. You can see the ocean from the top where the restaurant is, but it's not close if a view is important to you. However breakfast was good each morning and the property was very clean and eco friendly.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Gina, Lancaster PA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Had a problem with expedia reservation change and hotel which cost alot of extra time - not very happy about that. The poor girl at the front desk tried her best. Rooms was sufficient and rooftop breakfast was nice. Should not be a charge for hot tub usage (and should be warm so guests could actually use it).
Stayed 4 nights in Dec 2019
Response from Recepción on 22 Jan 2020
Greetings dear, Gina thanks for your preference for us it has been an honor to have your family as guests at the hotel "THE REST OF THE GUIDE" we regret the inconvenience with your reservation when you change your dates as it is out of reach of the hotel for I made your reservation directly with expedia. We look forward to your prompt return to provide the best service Cordially Lorena Garrido

8/10 Good

Mari, Costa Rica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a bit far away form the busy area of Puerto Ayora, however the taxi ride is only 1.5$ each way, the rooms are nice, with a nice view of the bay, internet works fine, and staff is very helpful & nice. A minimarket is right next door to the place.
Stayed 1 night in Jan 2020
Response from Hotel "EL DESCANSO DEL GUÍA" on 9 Jan 2020
Saludos estimada, Maricela Alpizar gracias por su preferencia al habernos elegido como su punto de descanso . Esperamos por un pronto retorno para brindarle una experiencia excepcional Cordialmente Lorena Garrido

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were elegant and clean, staff were always minded to help us; which I didn't like was the shower temperature, it was kind of difficult to reach the desired temperature
Stayed 4 nights in Oct 2019

6/10 Okay

Janos

Liked: Cleanliness, staff & service, room comfort
Out of town but nice place to say..
Stayed 1 night in Aug 2019