Suite, 1 King Bed, Terrace, City View
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Reviews of Four Points By Sheraton Puebla

3.5 out of 5
Four Points By Sheraton Puebla
Boulevard Hermanos Serdssn No 102, Colonia Real Del Monte, Puebla, PUE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1007 reviews" "
Rating 8 - Good. 175 out of 1007 reviews" "
Rating 6 - Okay. 33 out of 1007 reviews" "
Rating 4 - Poor. 20 out of 1007 reviews" "
Rating 2 - Terrible. 23 out of 1007 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Jarim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Four Points by Sheraton Puebla on 18 May 2024
Estimado Sr. Jarim.Agradecemos su preferencia al elegir Four Points By Sheraton como su lugar de hospedaje en su reciente visita a la bella ciudad de Puebla. En Four Points By Sheraton Puebla tenemos el compromiso de mejorar calidad de servicio gracias a su retroalimentación para satisfacer las expectativas de todos nuestros huéspedes. Esperamos poder ser nuevamente su opción de hospedaje y seguir retroalimentándonos con sus comentarios.Que tenga un excelente día.

4/10 Poor

Martin

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Four Points by Sheraton Puebla on 14 May 2024
Estimado Sr. Martin.Agradecemos su preferencia al elegir Four Points By Sheraton como su lugar de hospedaje en su reciente visita a la bella ciudad de Puebla. En Four Points By Sheraton Puebla tenemos el compromiso de mejorar calidad de servicio gracias a su retroalimentación para satisfacer las expectativas de todos nuestros huéspedes. Esperamos poder ser nuevamente su opción de hospedaje y seguir retroalimentándonos con sus comentarios.Que tenga un excelente día.

8/10 Good

Enrique

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Facilities are good, clean and updated. The staff was kind and explained very clear all services availability
Stayed 1 night in Apr 2024
Response from Four Points by Sheraton Puebla on 30 Apr 2024
Dear Guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

10/10 Excellent

roland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in all areas is very professional and courteous
Stayed 4 nights in Apr 2024
Response from Four Points by Sheraton Puebla on 15 Apr 2024
Dear Guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

10/10 Excellent

Sandra, East Hampton

Liked: Cleanliness, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024
Response from Four Points by Sheraton Puebla on 10 Apr 2024
Dear Guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

8/10 Good

Agenor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The live music was nice deatil
Stayed 2 nights in Mar 2024
Response from Four Points by Sheraton Puebla on 25 Mar 2024
Dear Agenor.At Four Points by Sheraton we love to read your feedback, we are glad to read that our accommodation reached your expectations, Our entire team works daily to make your stay an unforgettable memory.Hope to see you soon in our facilities. Greetings.

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around
Stayed 1 night in Mar 2024
Response from Four Points by Sheraton Puebla on 15 Mar 2024
Dear Guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that our accommodation reached your expectations, Our entire team works daily to make your stay an unforgettable memory.Hope to see you soon in our facilities. Greetings.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time!
Stayed 3 nights in Jan 2024
Response from Four Points by Sheraton Puebla on 18 Apr 2024
Dear Guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that our accommodation reached your expectations, Our entire team works daily to make your stay an unforgettable memory.Hope to see you soon in our facilities. Greetings.

8/10 Good

Violet

Liked: Cleanliness, amenities, property conditions & facilities
Safe, good customer service.
Stayed 3 nights in Feb 2024
Response from Ana Karen Cortés Rodríguez on 12 Feb 2024
Dear Violet.At Four Points by Sheraton we love to read your feedback, we are glad to read that our accommodation reached your expectations, Our entire team works daily to make your stay an unforgettable memory.Hope to see you soon in our facilities. Greetings.

10/10 Excellent

Maria, Downey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property! Super clean and staff is super friendly and accommodating.. felt right at home
Stayed 1 night in Jan 2024
Response from Ana Karen Cortés Rodríguez on 3 Feb 2024
Dear Maria.At Four Points by Sheraton we love to read your feedback, we are glad to read that our accommodation reached your expectations, Our entire team works daily to make your stay an unforgettable memory.Hope to see you soon in our facilities. Greetings.

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and excellent location
Stayed 2 nights in Jan 2024
Response from Ana Karen Cortés Rodríguez on 9 Jan 2024
Dear Cecilia.At Four Points by Sheraton we love to read your feedback, we are glad to read that our accommodation reached your expectations, Our entire team works daily to make your stay an unforgettable memory.Hope to see you soon in our facilities. Greetings.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ana Karen Cortés Rodríguez on 29 Dec 2023
Estimado Sr. Jorge.Muchas gracias por tomarse el tiempo de compartir con toda la comunidad Expedia su experiencia, es un placer saber lo mucho que disfrutó su estancia, la atención y el servicio que le fue brindado.Gracias por darnos la oportunidad de servirle, esperamos con alegría su próxima visita.Saludos cordiales.

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from Ana Karen Cortés Rodríguez on 29 Dec 2023
EstimadA Srta. Claudia.Gracias por su preferencia al elegir el Hotel Four Points By Sheraton Puebla como su hotel de estadía, nos sentimos muy complacidos de haber logrado cubrir sus expectativas, agradecemos los comentarios proporcionados y esperamos poder ser sus anfitriones nuevamente en su visita a Puebla.Que tenga un excelente día.

10/10 Excellent

MURAT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally looks ok
Stayed 4 nights in Nov 2023
Response from Ana Karen Cortés Rodríguez on 30 Nov 2023
Dear guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon..Regards.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 2 nights in Nov 2023
Response from Ana Karen Cortés Rodríguez on 11 Nov 2023
Estimada Srta. Patricia.Gracias por su preferencia al elegir el Hotel Four Points By Sheraton Puebla como su hotel de estadía, nos sentimos muy complacidos de haber logrado cubrir sus expectativas, agradecemos los comentarios proporcionados y esperamos poder ser sus anfitriones nuevamente en su visita a Puebla.Que tenga un excelente día.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Four Points by Sheraton Puebla on 7 Nov 2023
Estimado huésped.Muchas gracias por tomarse el tiempo de compartir con toda la comunidad Expedia su experiencia, es un placer saber lo mucho que disfrutó su estancia, la atención y el servicio que le fue brindado.Gracias por darnos la oportunidad de servirle, esperamos con alegría su próxima visita.Saludos cordiales.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly easy going staff.
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton Puebla on 7 Nov 2023
Dear Guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 10 nights in Oct 2023
Response from Ana Karen Cortés Rodríguez on 27 Oct 2023
Estimado huéspedMuchas gracias por tomarse el tiempo de compartir con toda la comunidad Expedia su experiencia, es un placer saber lo mucho que disfrutó su estancia, la atención y el servicio que le fue brindado.Gracias por darnos la oportunidad de servirle, esperamos con alegría su próxima visita.Saludos cordiales.

10/10 Excellent

Ciro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Sep 2023
Response from Ana Karen Cortés Rodríguez on 20 Sept 2023
Dear Guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

10/10 Excellent

Ciro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Ana Karen Cortés Rodríguez on 12 Sept 2023
Dear guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ana Karen Cortés Rodríguez on 12 Sept 2023
Estimado Sr. Julio.Muchas gracias por tomarse el tiempo de compartir con toda la comunidad Expedia su experiencia, es un placer saber lo mucho que disfrutó su estancia, la atención y el servicio que le fue brindado.Gracias por darnos la oportunidad de servirle, esperamos con alegría su próxima visita.Saludos cordiales.

6/10 Okay

LUIS T

Stayed 4 nights in Aug 2023
Response from Ana Karen Cortés Rodríguez on 12 Sept 2023
Buenos días Sr. Luis T.Gracias por elegir Four Points by Sheraton Puebla como su hotel de estadía, nos complace saber que haya disfrutado de su estancia y también apreciamos el punto que ha señalado a nuestra atención; Le aseguro que daremos seguimiento a esta observación.Esperamos poder recibirle nuevamente en un futuro cercano.Saludos cordiales.

10/10 Excellent

Patricio Mario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to rest, parking is a little inconvenient when it rains.
Stayed 1 night in Aug 2023
Response from Ana Karen Cortés Rodríguez on 9 Aug 2023
Dear Mr. Dorantes,At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

2/10 Terrible

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Family Wedding
Upon arrival the staff was very unwelcoming. I had 4 rooms altogether and their was an issue giving us access to the floors since they refuse to put us on the same floor after I told the lady I didn’t care to have a tub in my bathroom that I would rather just have a shower. I mention the holiday inn we had just left had done it and then she decided to do it. My elderly mother fell getting out of the tub and then only then I was able to get a different room. The tub is way higher then the usual ones we are use to here in USA. Another big issue they did not let us use the table by the lobby to eat when there was no one there. They basically told our young kids to pack their McDonald’s and go eat in the room, that unless they were buying drinks at the bar or buying food from the restaurant we couldn’t use the table. The kids are 4 , 9, 13, 16 . Breakfast was another issue bad service, bad food and they had the audacity to ask for a tip after the food was cold, delayed the baby chair never brought. You are better off staying down the road at the Holiday Inn Express IHG hotel. Free breakfast, self service laundromat, and very accommodating staff all around.
Stayed 2 nights in Jul 2023
Response from Ana Karen Cortés Rodríguez on 1 Aug 2023
Dear Guest.Thanks for the feed back, At Four Points by Sheraton we are working hard to improve and make you stay better as we grow. We're sorry to hear that we did not reach your expectation at your stay, this comments are been handled to each Manager in charge of the specific areas to take note and work on it. We will like to serve you in the near future asuring that we will meet all your expectations. Best regards.

6/10 Okay

Yeiny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointed!!!!!!
When we got there we had 4 rooms total I asked to be in the same floor and they said no because my reservation had a tub. I then told them I didn’t care for a tub they still decided that could not be done. Then I asked to have access to the other floors my family and other kids were staying in they said that could not be done then I mention holiday inn had done it for us then that’s when they decided they could do it. My mother and my niece fell getting out of the tub since it’s higher then normal that’s the only way they were ok to switch rooms. Then later on the kids decided to go get something to eat from McDonald’s and decided to sit at an empty table at the lobby . The staff and the restaurant workers basically kicked them out off the table because they were not allowed to sit there to eat unless they bought something from the restaurant or the bar. My daughter couldn’t even get a spoon when she asked. You pay to be able to use the hotel amenities however that was not the case here. Just save yourself a hassle and stay at the holiday inn express IHG . They give you free breakfast, access to a washer and dryer and the tables for you to be able to sit and enjoy a meal with your family without someone telling you to go eat in the room.
Stayed 3 nights in Jul 2023
Response from Ana Karen Cortés Rodríguez on 28 Jul 2023
Dear Mrs. Yeiny.Thank you for taking the time to share such a detailed review of your stay with us. It is always important to listen to your comments, especially when it comes to those that allow us to provide feedback every day. Keep in mind that your comments have been shared with the hotel team as a critical way to understand how we can improve each of the points mentioned.We hope to have a second change on your future trips, We will like to serve you again asuring that we will meet all your expectations. Have a great day

10/10 Excellent

Lisa

Liked: Amenities
Very helpful and friendly staff. Accommodating hotel met all our needs.
Stayed 1 night in Jul 2023
Response from Ana Karen Cortés Rodríguez on 26 Jul 2023
Dear Miss. Lisa.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Grettings.

10/10 Excellent

Ever

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was located in a good area , and parking for the vehicle was safe
Stayed 1 night in Jun 2023
Response from Four Points by Sheraton on 4 Jul 2023
Dear Ever.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.

10/10 Excellent

juan

Stayed 1 night in Apr 2023
Response from Ana Karen Cortés Rodríguez on 5 Jun 2023
Estimado Sr. Juan.En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estancia en Four Points by Sheraton Puebla. Es un honor para nosotros saber la limpieza, calidez y servicio lo haya hecho sentir como en casa. Esperamos poder recibirle nuevamente en un futuro cercano.Que tenga un excelente día.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ana Karen Cortés Rodríguez on 10 May 2023
Estimado Sr. Juan.Gracias por su preferencia al elegir el Hotel Four Points By Sheraton Puebla como su hotel de estadía, nos sentimos muy complacidos de haber logrado cubrir sus expectativas, agradecemos los comentarios proporcionados y esperamos poder ser sus anfitriones nuevamente en su visita a Puebla.Que tenga un excelente día.

10/10 Excellent

ARTURO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio por parte de todo el personal, excelentes instalaciones, el único detalle es el tamaño diminuto de la alberca.
Stayed 2 nights in Apr 2023
Response from Ana Karen Cortés Rodríguez on 12 Apr 2023
Estimado Sr. Arturo. En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estancia en Four Points by Sheraton Puebla. Tenemos el compromiso de mejorar nuestro servicio y calidad para satisfacer las expectativas de todos nuestros huéspedes. Sus comentarios nos ayudan a lograrlo día a día siendo esto lo que nos distingue. Esperamos poder recibirle nuevamente en un futuro cercano.Que tenga un excelente día.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Four Points by Sheraton Puebla on 27 Mar 2023
Estimado Sr. Rafael.En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estancia en Four Points by Sheraton Puebla. Es un honor para nosotros saber que nuestro servicio y la calidez de cada uno de nuestros compañeros lo haya hecho sentir como en casa. Esperamos poder recibirle nuevamente en un futuro cercano.Que tenga un excelente día.

10/10 Excellent

Marquito

Stayed 2 nights in Mar 2023
Response from Ana Karen Cortés Rodríguez on 12 Apr 2023
Estimado Huésped.Gracias por su preferencia al elegir el Hotel Four Points By Sheraton Puebla como su hotel de estadía, nos sentimos muy complacidos de haber logrado cubrir sus expectativas, agradecemos los comentarios proporcionados y esperamos poder ser sus anfitriones nuevamente en su visita a Puebla.Que tenga un excelente día.

10/10 Excellent

Yuridia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Service.!! Amazing view to volcano🤗
Stayed 1 night in Mar 2023
Response from Ana Karen Cortés Rodríguez on 18 Mar 2023
Dear Ms. Yuridia.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Greetings.

4/10 Poor

Linda

Stayed 2 nights in Feb 2023
Response from Ana Karen Cortés Rodríguez on 24 Feb 2023
Estimado Srta. Linda. En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estancia en Four Points by Sheraton Puebla. Tenemos el compromiso de mejorar nuestro servicio y calidad para satisfacer las expectativas de todos nuestros huéspedes. Sus comentarios nos ayudan a lograrlo día a día siendo esto lo que nos distingue. Esperamos poder recibirle nuevamente en un futuro cercano.Que tenga un excelente día.

10/10 Excellent

Rosario Selene Pérez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Feb 2023
Response from Ana Karen Cortés Rodríguez on 21 Feb 2023
Estimado Srta. Rosario.En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estancia en Four Points by Sheraton Puebla. Es un honor para nosotros saber que nuestro servicio y la calidez de cada uno de nuestros compañeros lo haya hecho sentir como en casa. 3Esperamos poder recibirle nuevamente en un futuro cercano.Que tenga un excelente día.

10/10 Excellent

Shi Wen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and service, as expected in the chain. Staff was very nice and can communicate in English. Not very walkable to center, but they have bikes. Be aware that there won't be many mexican restaurants open after 8 nearby.
Response from Ana Karen Cortés Rodríguez on 10 Feb 2023
Dear guest. At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

8/10 Good

Viviane

Stayed 1 night in Feb 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay. Don’t eat breakfast in this hotel
Experience was amazing, everything clean and nice. Staff offered excellent service. The only annoying thing was the breakfast: bread tasted old and it was hard, food tasted like dust and there was not enough variety on breakfast. With the money I paid for including breakfast I could have had an extra decent breakfast anywhere else….that sucked
Stayed 1 night in Dec 2022
Response from Ana Karen Cortés Rodríguez on 27 Dec 2022
Hi miss Linda,At Four Points by Sheraton Puebla we value all the feedback provided to us in order to meet your expectations. We're very sorry to hear that you had a bad expirience at the moment of your stay, we're gonna check on this topic right away and hope that you give us the oportunity in future travels to stay with us and meet your expectations. Best regards.

10/10 Excellent

Juan Francisco

Stayed 2 nights in Dec 2022
Response from Ana Karen Cortés Rodríguez on 21 Dec 2022
Estimado Sr. Juan Francisco.Gracias por su preferencia al elegir el Hotel Four Points By Sheraton Puebla como su hotel de estadía, nos sentimos muy complacidos de haber logrado cubrir sus expectativas, agradecemos los comentarios proporcionados y esperamos poder ser sus anfitriones nuevamente en su visita a Puebla.Que tenga un excelente día.

10/10 Excellent

MARC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel guru
Perfect hotel best beds and pillows super comfortable. Well appointed room. Clean, nice lobby, reception and good restaurants excellent service and fair price. Will be back.
Stayed 1 night in Dec 2022
Response from Four Points by Sheraton Puebla on 13 Dec 2022
Dear guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

2/10 Terrible

ERWIN

Stayed 3 nights in Nov 2022
Response from Ana Karen Cortés Rodríguez on 29 Nov 2022
Estimado Sr. Edwin.Gracias por su preferencia al elegir el Hotel Four Points By Sheraton Puebla como su hotel de estadía, nos sentimos muy complacidos de haber logrado cubrir sus expectativas, agradecemos los comentarios proporcionados y esperamos poder ser sus anfitriones nuevamente en su visita a Puebla.Que tenga un excelente día.

8/10 Good

Emmett

Stayed 1 night in Oct 2022

8/10 Good

Fernando G.

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to many places and great view of the volcanoes. Lots of traffic noise and unclean exterior. Hotel shows its age.
Response from Ana Karen Cortés Rodríguez on 21 Nov 2022
Dear guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

8/10 Good

Miguel

Stayed 1 night in Oct 2022
Response from Ana Karen Cortes Rodríguez on 9 Nov 2022
Estimado Sr. Miguel.Gracias por su preferencia al elegir el Hotel Four Points By Sheraton Puebla como su hotel de estadía, nos sentimos muy complacidos de haber logrado cubrir sus expectativas, agradecemos los comentarios proporcionados y esperamos poder ser sus anfitriones nuevamente en su visita a Puebla..Que tenga un excelente día.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there 10 days. Staff was perfect!! Hotel was perfect!
Stayed 1 night in Oct 2022
Response from Ana Karen Cortés Rodríguez on 29 Oct 2022
Dear guest.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

10/10 Excellent

Francisco

Stayed 1 night in Oct 2022
Response from Ana Karen Cortés Rodríguez on 17 Oct 2022
Estimado Sr. Francisco.Gracias por su preferencia al elegir el Hotel Four Points By Sheraton Puebla como su hotel de estadía, nos sentimos muy complacidos de haber logrado cubrir sus expectativas, agradecemos los comentarios proporcionados y esperamos poder ser sus anfitriones nuevamente en su visita a Puebla.Que tenga un excelente día.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 2 nights in Oct 2022
Response from Ana Karen Cortés Rodríguez on 12 Oct 2022
Dear Jose.At Four Points by Sheraton we love to read your feedback, we are glad to read that your accommodation reached your expectations, we are going to keep working hard to provide you with new and amazing experiences.Hope to see you again soon.Regards.

10/10 Excellent

Rosario Selene Pérez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención, el espacio es pequeño pero muy agradable, la conexión de internet es muy estable incluso para conferencias
Stayed 2 nights in Oct 2022
Response from Ana Karen Cortés Rodríguez on 4 Oct 2022
Estimada Srta. Rosario.En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estancia en Four Points by Sheraton Puebla. Es un honor para nosotros saber que nuestro servicio y la calidez de cada uno de nuestros compañeros lo haya hecho sentir como en casa. Esperamos poder recibirle nuevamente en un futuro cercano.Que tenga un excelente día

8/10 Good

ERWIN

Stayed 2 nights in Sep 2022
Response from Ana Karen Cortés Rodríguez on 30 Sept 2022
Estimado Sr. Erwin.Agradecemos su preferencia al elegir Four Points By Sheraton como su lugar de hospedaje en su reciente visita a la bella ciudad de Puebla. En Four Points By Sheraton Puebla tenemos el compromiso de mejorar calidad de servicio gracias a su retroalimentación para satisfacer las expectativas de todos nuestros huéspedes. En nuestro compromiso con usted y nuestra mejora continua su opinión es parte vital para saber qué debemos seguir haciendo y en qué podemos mejorar asegurando su siguiente estancia sea aún mejor.Esperamos poder ser nuevamente su opción de hospedaje y seguir retroalimentándonos con sus comentarios.Que tenga un excelente día.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Sep 2022
Response from Four Points by Sheraton Puebla on 6 Oct 2022
Estimado Sr. Juan.Gracias por su preferencia al elegir el Hotel Four Points By Sheraton Puebla como su hotel de estadía, nos sentimos muy complacidos de haber logrado cubrir sus expectativas, agradecemos los comentarios proporcionados y esperamos poder ser sus anfitriones nuevamente en su visita a Puebla.Que tenga un excelente día.