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Dated hotel used mostly by travel groups. Very limited English speaking staff which is really not acceptable considering they are a four star hotel and charge those prices. Rooms are old but cmfortable
Kuldeep
Stayed 3 nights in Feb 2023
4/10 Poor
Manoj
27 Oct 2022
Manoj
Stayed 2 nights in Oct 2022
4/10 Poor
Sanjay, Jamshedpur
16 Sept 2022
Disliked: Cleanliness, staff & service, amenities
The breakfast is horrible. The staff are dis courteous.
The room linen was dirty and torn and used
Location is good but the people at the hotel and the service is just pathetic
The service was really good. All staff were polite, and the hotel was kind enough to allow a last minute extension of our booking as well as a late checkin. A simple, clean business hotel with nice Christmas decorations and a diverse breakfast spread. I'd definitely recommend to travellers to Pondicherry
I love the front office and bellboys ('bell men') hahaha. They were very professional. The pondicherry seafood soup was just out of this world and its my greatest memory.
Good hotel at a great location. We opted for the duplex room to accommodate the kids comfortably and they really enjoyed the separate upstairs bed 😊. I drove down to pondicherry and was very particular that the hotel needs to have proper parking space for my SUV. As you know, many of those boutique hotels in pondy has issues with parking and most of the time you have to do a street side parking which is very much a hassle. Shenbaga has proper parking and valet.
The restaurant needs special mention, the Pondicherry special Prawns and fish dishes were really tasty. The buffet breakfast was also a good spread, catering to Indian and foreign guests.
Overall I am happy with the hotel.
Verified traveller
Stayed 4 nights in Oct 2019
6/10 Okay
David
20 Aug 2019
Liked: Staff & service, room comfort
ok hotel in Pondy
The hotel was nice and pleasant, the room was very large, and the staff was helpful, but the room smelled of smoke and the linen and towels were greyish.
David
Stayed 2 nights in Aug 2019
Response from Karthick Veerasimman on 13 Sept 2019
Dear ,David
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your feedback regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We look forward to seeing you on your next trip to Shenbaga!
Thanks & Regards,
Karthick Veerasimman.
Front Office Manager.
Dear Guest,
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your feedback regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Shenbaga!
Dear ,
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your feedback regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Shenbaga!
Thanks & Regards,
Karthick Veerasimman
Front Office Manager.
Dear ,
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your feedback regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Shenbaga!
Thanks & Regards,
Karthick Veerasimman
Front Office Manager.
Dear Harish,
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Shenbaga!
Thanks & Regards,
Karthick Veerasimman
Front Office Manager.
We stayed here for 2 nights. The room was spacious and clean, but in need of updating. We experienced a lot of noise - both from our neighbours’ children (the interconnnecting door seemed to have little sound proofing) and the hallway (decor is predominantly tiled/hard surfaces and seemed to be an echo chamber). The bed was very hard. Good hot water but bathroom dated and the workmanship appeared amateur. Wifi was good. The rooftop pool area was spacious with plenty of loungers. Breakfast (included) was predominantly Indian, with an egg station - quality and choice average. Location was ok, a 10 minute walk from the northern end of the beach. In hindsight I wish we stayed in one of the quaint villas in the heart of the French Quarter.
The food, ambience and room were quite good. More importantly my kids liked the room and the overall atmosphere. The hotel staffs were very courteous and friendly too. My only worry to stay at a hotel in Pondicherry was the terrible sight of drunken men walking around and it might create an inauspicious scene to our stay. But, that didn't happen. I think the hotel staffs ensured that there is a neat space for people to co-exist. All in all a very satisfying stay for our family.
Suresh
Stayed 2 nights in Mar 2018
Response from Karthick on 29 May 2018
Vanakkam !!! Dear Suresh,
Thanks alot for your time to write a review about us. We are glad that you liked our hotel and services. Looking forward to serve you again.
Hotel good, service staff could be more proactive & approachable
Verified traveller
Response from Karthick on 29 May 2018
Vanakkam !!!
Dear Guest,
Thanks alot for your time to write a review about us. We are glad that you liked our hotel and services. Looking forward to serve you again.
Services like swimming pool and spa were not available. They are not serious about these facilities.
Shankar
Stayed 3 nights in Jan 2018
Response from Karthick on 29 May 2018
Vanakkam !!!
Dear Shankar,
Thanks a lot for your time to write a review about us. Sincerely apologize for the same. Looking forward to serve you again.
Vanakkam !!!
Dear Srikarishna,
Thanks a lot for your time to write a review about us. We are glad that you liked our hotel and services. Looking forward to serve you again.
I had no issues with this hotel. It is one kilometer away from the beach and the tourist attractions.
Dennis
Stayed 3 nights in Jun 2017
Response from Karthick on 29 May 2018
Vanakkam !!! Dear Dennis,
Thanks alot for your time to write a review about us. We are glad that you liked our hotel and services.
8/10 Good
V
1 Jan 2017
Liked: Cleanliness, staff & service, room comfort
Clean and rustuc hotel.
Nice hotel in a quiet location. It is rustic and not so expensive. They just charge too much for water (4 times the market price), which is not appropriate in my view.
V
Response from Karthick on 29 May 2018
Vanakkam !!!
Dear Guest,
Thanks a lot for your time to write a review about us. We are glad that you liked our hotel and services. Looking forward to serve you again.
4/10 Poor
Ak, Hyderabad
19 Dec 2016
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good but not up to the standards
The location of the hotel, facilities available and food in the tulip restaurant inside the hotel are good. Actually the breakfast buffet was very tasty except for a roach that crawled on our table. However, I appreciate the restaurant manager who was courteous and professional.The hotel has a lot of scope to improve in the concierge and front desk services. Staff are not proactive, well trained and welcoming. Overall, it was not great for the price we paid.
Ak
Response from Karthick on 29 May 2018
Vanakkam !!! Dear Guest,
Thanks alot for your time to write a review about us. We are glad that you liked our hotel and services.
After checkin we discovered that the phone, safe and wifi were all inoperable. Within an hour all those problems had been rectified. There was a good breakfast offered and the evening meals that we had in the hotel restaurant were reasonably priced and very tasty. The bed was exceptionally firm to the point of painful. Every day when we returned to our room we would have to check for towels, soap and toilet paper, and inevitably we would call to get some items delivered. The service was always fast. The fridge and iron/ironing board were also very useful. The staff were accommodating and also assisted in making onward travel plans. Also Pondicherry was small enough that we could walk everywhere.
Dale
Response from Karthick on 29 May 2018
Vanakkam !!!
Dear Guest,
Thanks a lot for your time to write a review about us. We are glad that you liked our hotel and services. Looking forward to serve you again.
Very good, clean room. Swimming pool is very good. Accessibility to city,shopping etc is pretty good. Only draw back or missing one is no playing areas for kids.
Selva
Response from Karthick on 29 May 2018
Vanakkam !!!
Dear Selva,
Thanks alot for your time to write a review about us. We are glad that you liked our hotel and services.
Vanakkam !!!
Dear Guest,
Thanks a lot for your time to write a review about us. We are glad that you liked our hotel and services. Looking forward to serve you again.
Vanakkam !!!
Dear Guest,
Thanks a lot for your time to write a review about us. We are glad that you liked our hotel and services. Looking forward to serve you again.
We had a thoroughly enjoyable two day stay at the Shenbaga in Pondicherry. Staff very friendly and helpful in every respect.
Highly recommended
Thomas
Response from Karthick on 29 May 2018
Vanakkam !!!
Dear Guest,
Thanks a lot for your time to write a review about us. We are glad that you liked our hotel and services. Looking forward to serve you again.
Vanakkam !!!
Dear Guest,
Thanks a lot for your time to write a review about us. We are glad that you liked our hotel and services. Looking forward to serve you again.
I had a room which had a shared but locked door with the neighbouring room. I could hear everything that was happening next door. The person in the room would watch TV late into the night at high volume and we just couldn't sleep. When we complained to reception, they didn't even bother asking the guest to turn down the volume - kept saying we will send someone to check the floor. Finally when I forced them to call the guest, he shouted at them saying he won't and he turned up the volume even more. The hotel seemed to be aware that guests complain about noise in rooms with shared doors but still put guests in these rooms without warning them and doesn't have staff who can handle a belligerent guest (my callous neighbour).
One of the best hotel experiences I have had until now. The breakfast was sumptuous and the staff were very courteous. The hotel is close to the beach and provides all facilities and comfort for its customers.
Lov
Response from Karthick on 29 May 2018
Vanakkam !!! Dear Lov,
Thanks alot for your time to write a review about us. We are glad that you liked our hotel and services.
Not a class hotel. They do not know how to manage professionally.l
Vasanth Food Nd beverage Manager was quite helpful. Appreciate his efforts in greeting me the medicines that I needed.
Whole visit was wash out due to heavy rains.
Very smart hotel in Pondicherry, easy to get to all the sites we wanted to see, good food at resturant,
Only been open 10 months and the staff are still in process of that final polish, which will come soon, as they are all keen and friendly.
Next time I visit Pondicherry I will try to book here again.