Reception
Check availability

Reviews of Hotel Lancaster Poa

2.5 out of 5
Hotel Lancaster Poa
Travessa Eng. Acelino de Carvalho, 67, Centro Histórico, Porto Alegre, RS

Reviews

7.0

Good

Rating 10 - Excellent. 40 out of 170 reviews" "
Rating 8 - Good. 59 out of 170 reviews" "
Rating 6 - Okay. 34 out of 170 reviews" "
Rating 4 - Poor. 15 out of 170 reviews" "
Rating 2 - Terrible. 22 out of 170 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Stella

Travelled with family
Liked: Staff & service
Tinha tudo que eu precisava
- O hotel está precisando de reforma, azulejos caindo, piso levantando, pintura descascando. Porta do banheiro emperrada. + café da manhã é bom, chuveiro sai bastante água, lençóis de algodão, perto do centro e lancherias.
Stayed 1 night in Aug 2023
Response from Eva on 28 Aug 2023
Olá, Stella! Obrigado por nos avaliar e pelo valioso feedback. Encaminhamos o assunto para nossa equipe relevante para garantir que suas estadias futuras sejam adequadas. Atenciosamente, Eva

6/10 Okay

Andrea

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel is right in the historical center of town and was walkable to events. But it is run down- mold in the bathrooms, paint and plaster peeling off the walls. There were bugs, and the sheets weren't clean. But the staff was very, very kind.
Stayed 2 nights in Mar 2023
Response from Eva on 6 Apr 2023
Hi, Andrea! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly employees
Central, safe location. Friendly employees. Portuguese language tv channels. A bagged breakfast, instead of buffet, during covid
Stayed 4 nights in Jun 2020
Response from OYO on 6 Jul 2020
Hello! Thank you for recognizing our efforts and evaluating us positively. We look forward to welcoming you again soon and providing you with a great experience! Hugs, OYO Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly employees.
Central, safe location. Friendly employees. Comfortable room. Portuguese language tv. Internet in bedroom. Because of covid, the breakfast buffet has been replaced with a takeaway bag. In the winter, the room is cold, but there are extra blankets for the bed
Stayed 7 nights in Jun 2020
Response from OYO on 6 Jul 2020
Hi! We are happy that you have chosen an OYO hotel for your stay. Thank you for sharing your comments with us. A perfect guest experience is our top priority! We look forward to welcoming you again. 😉 Hugs, OYO Team

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
I like older travel hotels. Something from the past and a bit rough but historical. ..it’s location is the best as it is in the historic area. Out the front door and you are there
Stayed 2 nights in Feb 2019

8/10 Good

Jean

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Kérlem, São Luiz Gonzaga

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa localização e instalações limpas.
Stayed 2 nights in Apr 2024

8/10 Good

Elmara Cristina Freitas coelho

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar , com fácil acesso , para compras , a noite é muito tranquilo, sem barulho!!
Stayed 1 night in Apr 2024

2/10 Terrible

Jad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospedagem muito boa. Recomendo para estadias curtas. Café bom, quarto bom.
Stayed 1 night in Dec 2023

10/10 Excellent

Pablo

Stayed 1 night in Dec 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel para curta temporada
Localização excelente, café da manhã adequado, preço justo, mas a cama poderia ser mais confortável.
Stayed 2 nights in Dec 2023

4/10 Poor

Fernanda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito Ruim
Limpeza precária
Stayed 1 night in Dec 2023

8/10 Good

ANDREIA

Liked: Staff & service
Disliked: Cleanliness
Resto de papel no banheiro e resto de sabão na saboneteira... Pelo no lençol...
Stayed 1 night in Dec 2023

6/10 Okay

Luiza

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
O quarto é simples e antigo, precisa de muitas reformas. Não tinha barulho na hora de dormir. Eu recomendo pra passar apenas a noite, em razão do baixo custo. O café da manhã estava bom!
Stayed 1 night in Nov 2023

6/10 Okay

Vladimir

Boa relação custo benefício
Stayed 1 night in Nov 2023

8/10 Good

Jobson

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Atendimento
Stayed 1 night in Nov 2023

6/10 Okay

Vitória

Stayed 1 night in Nov 2023

2/10 Terrible

José Alberto

Stayed 3 nights in Nov 2023

10/10 Excellent

DANIELA REDECKER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom
Stayed 2 nights in Nov 2023

4/10 Poor

Letieri

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nao indico pra ninguém esse hotel!!! Péssimo
Foi o pior hotel que já estive em toda minha vida! Começando que não tinha acesso para o carro para poder descarregar as malas e tivemos que ficar no meio da rua, com o risco de levar uma multa para conseguir tirar as malas do carro. Depois quando chegamos no quarto o chuveiro de água quente nao funcionava e depois parou de sair agua totalmente, sem contar que as paredes lajotadas do banheiro foram pintadas e estavam com a tinta soltando. Tivemos que ir tomar banho no banheiro de outro quarto e ficar transitando de um quarto pro outro. Simplesmente terríve! Cheiro de mofo no quarto. Precisei afastar as camas pra acomodar melhor meu filho pequeno e estava muito sujo em baixo da cama. Nao indico pra ninguem esse hotel!!!
Stayed 1 night in Sep 2023

2/10 Terrible

Bruna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo!
Péssimo! Toalhas sujas (estavam marrons) embalagem de absorvente no chuveiro e cabelo no ralo. Muito desconfortável r sujo. Pedi para limparem e nada fizeram! Ainda bem que só fiquei uma noite
Stayed 1 night in Aug 2023
Response from Eva on 28 Aug 2023
Desculpe pelo incômodo que você enfrentou, Bruna! Marcamos uma nota para a experiência que você teve desta vez. Fique tranquilo, nos esforçaremos para garantir uma estadia agradável conosco no futuro. Atenciosamente, Eva

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2023

10/10 Excellent

antonio

Stayed 1 night in Jul 2023
Response from Eva on 28 Aug 2023
Thanks for such a lovely review, Antonio! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 Excellent

maria g g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpresa bastante agradável com o atendimento!
Desde a chegada já fui muitíssimo bem recebido, os funcionários da recepção foram todos de uma educação, gentileza e atenção muito acima da média. Na copa também tive boa recepção, é o café da manhã esteve dentro do esperado, em razão do ótimo custo-benefício!
Stayed 3 nights in Jun 2023
Response from Lisa on 24 Jun 2023
Oi, Maria! Obrigado por dedicar seu tempo para compartilhar sua avaliação de prestígio conosco. Temos orgulho de oferecer serviços excepcionais aos nossos clientes e ficamos muito felizes em receber seus elogios e sua apreciação. Atenciosamente, Lisa

4/10 Poor

Marcio Andre

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Não recomendo
Stayed 1 night in May 2023
Response from Ava on 24 May 2023
Lamentamos muito o ocorrido, Marcio! Estamos trabalhando duro para oferecer uma ótima experiência de serviço sempre que alguém visita nosso hotel. Esperamos melhorar sua experiência conosco. Atenciosamente, Ava

8/10 Good

Augusto

Stayed 4 nights in Apr 2023

10/10 Excellent

Roberto

Stayed 2 nights in Apr 2023

2/10 Terrible

Flavia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ele deixou nós subir e ver se iamos nos agradar do quarto antes de ficarmos, mas nao nos agradamos e nao ficamos. Chuveiro nao gelava, nao tem ar condicionado, cam desarrumada quando chegamos.
Stayed 1 night in Apr 2023
Response from Ammy on 19 Apr 2023
Desculpe pelos problemas que você enfrentou, Flavia! Tomamos nota de sua experiência desta vez. Fique tranqüilo, nos esforçaremos no futuro para garantir uma grande estadia conosco. Cumprimentos, Tim.

4/10 Poor

Dayse

Stayed 1 night in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, Dayse! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

CRISTIAN

Stayed 1 night in Mar 2023

8/10 Good

Jonas

Stayed 2 nights in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, Jonas! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Gabriela a j

Liked: Cleanliness, staff & service, room comfort
Foi uma boa estadia ,hotel com ótimo custo benefício, principalmente se tu estiver a negócio pela capital . Um ótimo atendimento e um café da manhã bem variado
Stayed 3 nights in Mar 2023
Response from Ammy on 23 Mar 2023
Obrigada pela avaliação positiva, Gabriela! Espero recebê-los novamente em breve. Cumprimentos, Noah.

8/10 Good

JULIO C

Stayed 5 nights in Dec 2022
Response from Eva on 15 Mar 2023
Hey, Julio! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

6/10 Okay

Silvia Maria

Stayed 2 nights in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Silvia! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

6/10 Okay

Antonio Joventino

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Ammy on 20 Feb 2023
Hi, Antonio! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Douglas Brum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ammy on 27 Dec 2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah

6/10 Okay

Eliandro

6/10 Okay

Raphael

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Deixa muito a desejar na questão conforto, limpeza e comodidade. não condiz com o que mostra nas fotos, aspecto antigo.
Stayed 1 night in Nov 2022
Response from Ammy on 6 Dec 2022
Olá, Raphael! Sentimos muito pelos problemas que causaram. Gostaríamos de agradecer a vocês por compartilharem opiniões tão valiosas. Definitivamente, podemos trabalhar para garantir que sua próxima estadia seja fantástica. Cumprimentos, Tim

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Serviço do café é ridículo!
A senhora que presta o serviço na cozinha é extremamente mal educada e intransigente.
Stayed 1 night in Nov 2022
Response from Ammy on 6 Dec 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

JOSE BOAVENTURA

Stayed 1 night in Nov 2022
Response from Ammy on 6 Dec 2022
Thanks for the positive rating, Jose! Hope to welcome you again soon. Regards, Noah

4/10 Poor

Arnaldo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uma manutencao melhor
Quarto e banheiro sujo... Toalhas encardidas
Stayed 1 night in Nov 2022
Response from Eva on 19 Nov 2022
Olá, Arnaldo! Lamentamos a experiência desagradável que você teve conosco. Estamos trabalhando continuamente em melhorias. Estamos ansiosos para servi-lo melhor. Cumprimentos, Eva

6/10 Okay

Aline

Stayed 1 night in Nov 2022
Response from Eva on 19 Nov 2022
Hi, Aline! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

10/10 Excellent

Marcos Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Hey, Marcos Roberto! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

4/10 Poor

JEAN

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Decepcionante
Quarto com pouca ventilaçao, com cheiro ruim, banheiro muito mal cuidado, nao tem janela nem exaustor, chuveiro vem agua quente, mas pouca vazao, toda parede do banheiro estava descascando, nao possui tomadas perto da cama para carregar celular, frigobar estava mofado por dentro.
Stayed 2 nights in Oct 2022
Response from Lisa on 1 Nov 2022
Olá, Jean! Lamentamos ver que você não está satisfeito com nossos serviços. Esteja certo de que nos esforçaremos dia e noite para garantir uma estadia confortável no futuro. Cumprimentos, Lisa

2/10 Terrible

Alexandre

Stayed 1 night in Oct 2022
Response from Lisa on 1 Nov 2022
Hi, Alexandre! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 Good

Uriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Lisa on 1 Nov 2022
Thanks for taking out your valuable time to rate us, Uriel! We will work even harder to make your stay a memorable one :) Regards, Lisa