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"The room was very clean with updated amenities. The beds were very comfortable. Staff was welcoming and friendly and we appreciated that we were able to check in a bit early. We enjoyed the sitting area off the lobby with the gas fireplace. The only place for improvement was the breakfast. The restaurant was very understaffed for a Sunday morning and the food was rather underwhelming after a long-ish wait. However, huge shout out to the young man working the restaurant during our breakfast service - he was composed, friendly and worked hard to bus tables, take orders, serve as host, and make sure guests had what they needed. Overall, we had a pleasant experience at The Pell, but would skip the breakfast next time. "

"The front staff service was incredible. Very friendly and helpful staff. The shuttle bus was a plus and the beds were very comfortable.I will definitely be staying here again. "

"Friendly, fast "

"It's a great hotel, very nice style, clean and big rooms !"

"Great place; Great services; love that it is connected to Mall "

"Room was great. what a view!! Staff was excellent. friendly and informative. "

"Had a wonderful stay here. The accommodation and food was lovely, and visiting around Christmas time the parking is completely free!"

"Great pool! "

"The staff was so friendly across the entire stay. Everyone was fantastic! The room was clean and it was a lovely historical hotel, but the staff really went above and beyond. The only downside was that there were people outside that were on some elicit substances and there was a fight involving dogs while I was there with my two young daughters. It did make me feel rather unsafe. That is more location based, nothing against the staff or the hotel. "