Playa oeste Hotels, Puerto Plata

"This staff named Ana on the first floor telling us about a tour to explain Where everything was at better but when we go to the departament we were placed with a man named Victor from the start was “nice” but when he took us on the “tour “ it wasn’t what we expected This so called “tour” was for us to become members of the Resort but as Where I’m going to we were clear to Victor that we werent intrested on a membership but that he wanted to at least try to convince us but we were set as we just wanted to enjoy the resort and a tour on Where everything was at but when we headed back Victor already seemed upset he called the finance’s guyJuan Carlos to discuss pricing on the memberships when my husband kept saying that his anwser was no doubt that the guy named Victor said if you say no is okay but when Juan Carlos and Victor were together they both were very rude to my husband .Juan Carlos told my husband what if I give you the membership at one dollar would you accept it and my husband goes anyone would get it even my one child could pay for it … Juan then said then its about money and my husband said its not because of money is because I’m investing on the future of my child and on things that I have in the US like our house.Then Victor brought out the future of my son that is only 2 like he wasn’t going to succed and that my husband work would go to waste then he brought out death telling my husband like we would have to beg for money to pay for his coffin and more things "

"Overall, great trip but felt additional instructions would be helpful. I ran out of toilet paper, and needed more towels but no number to dial for service,and had to go out to find someone. The blue towels in the room, I didn't realize those were the pool/beach towels since we only had 2 white towels. I also didn’t know it’s a carnival cruise drop off and they get some amenities as well, like at the beach. The biggest one was the elevator, my room was on the 3rd floor and I had my 80 yrs old mom with me, Lucky she was able to go up and down the stairs but when I asked for a room change, no luck and basically I need to be sure to add notes like that in any future bookings."

"The room conditions need some improvement. I reported twice an excessive toilet leak, coffee maker inoperable and the telephone didn’t work. These issues were not resolved. The refrigerator was only stocked once upon arrival."

"Amazing food delicious "

"Muchas cucarachas en el área del restaurant "

"Very good!"

"Poor treatment by the staff. Air conditioning and electricity weren’t working in the room, the bartender was terrible and my family and I were ignored by them many times. This is the first time I have an experience like that "

"I recently stayed at the Viva Wyndham all-inclusive hotel and had a mixed but overall decent experience. Starting with the positives, the room was very clean and well-maintained throughout my stay, which made a great first impression. The air conditioning worked exceptionally well—definitely a big plus, especially in the warmer climate. The staff truly stood out; everyone I interacted with was friendly, welcoming, and eager to help, which added a lot to the overall experience. The hotel also has two bars that were both enjoyable, offering a good atmosphere and solid drink options. However, there are several areas that need improvement. The food was probably the biggest disappointment. While there was variety, it lacked authenticity and flavor. Introducing more authentic and diverse food options would significantly enhance the dining experience. Another issue was the entertainment setup. The entertainment area is not enclosed, and the noise carries late into the night, making it difficult for guests to get proper rest. Enclosing this space or better managing sound levels would make a big difference. The beach is inconveniently located about a 3–5 minute walk from the hotel, which a little bit farther than expected, and the resort itself seems understaffed. Because of this, not all restaurants are open daily—typically one is closed, while the others are often fully booked, making it frustrating to plan for dinner. In summary, while the hotel has some strong points—particularly "

"clean rooms, staff is excellent, breakfast was amazing, and bar was affordable. excellent stay!!!"