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"Parking was ample, the place was very clean, instructions to check in were simple, it’s in a fantastic location for accessing Lassen Park. We don’t have pets so that wasn’t an issue either way for us. The desk is sufficient for short periods of work as long as you don’t need extra space for an external monitor for your laptop (I ended up using the dining table since I had to run a zoom call one day while there). The central heater is efficient and was necessary in early April for us, but the outside blower (installed just outside the master bedroom wall) runs while the heater is on, so after the 1st night we realized we had to turn the central heater off so we wouldn’t be woken up by the hum and the vibrating picture frames on the wall. Luckily there is a fireplace-style electric heater in the master bedroom so that’s what we used at night for occasional periods just to warm the room up briefly, and sleep more undisturbed the whole night. The grill outside is semi compact but sufficient for 2 ish people. The laundry area is ample and convenient. The bathroom is roomy as well. The entire house is very well and thoughtfully stocked. It would’ve been nice to be able to use the stove in the living room for heating but it was “out of service”, though the central heating unit was more than sufficient for warmth purposes. We would definitely stay here again and would recommend it to others. "

"There was no lightbulb in the bathroom. Tv remote didn’t work. There was markers or something in the sheets. Plus there was at least 16 cockroaches I saw"

"Very sketchy area and there were bugs everywhere. The shower had several bugs on the wall, floor wasn't clean, faucet dripped constantly, and the lock mechanism on the back of the door was broken so we felt very unsafe. "

"The room appeared to be clean however the bathroom needs to be updated. There is a fan in the bathroom that is extremely loud. The check in staff was very pleasant."

"I got down to the breakfast hall about 15 minutes before breakfast was over. The pancake dispenser was out of batter. I went to notify the front desk and nobody was there. I started trying to wrestle up something else for breakfast. There was preformed scrambled egg patties, and sausage patties. The eggs were awful. So I was really hoping for some pancakes. When the young Hispanic lady at the front desk with piercings and tattoos finally showed up, I had informed her that the pancake dispenser was out of batter. She told me directly after that that it was 9 AM and she would be cleaning up the breakfast and it was over anyways. I looked at my watch and it was seven minutes till. I informed her that I had been waiting and it had been out for the last 15 minutes. To that she did not respond. Also in my room, I had grabbed the nightstand next to the bed and pulled it over towards the chair so I could have a little table to eat at while watching TV. Behind the nightstand, I found a 3 inch long, purple straw that I can only assume was used for doing drugs. Not a great experience."

"Staff was lovely upon arrival. My friend and I were traveling with our medical alert service dogs and our two pets. We had no issues with accommodation. They were very friendly and welcoming, had all the recommendations for restaurants! Room 207 had bedbugs. We always inspect our rooms before fully settling in and I'm glad we did. Man at the counter was quick to move us over to a different room and offered to wash our laundry as a courtesy. We didn't have any issues with the new room in regards to bedbugs and we weren't bit throughout our stay. The floors in the new room were grimy, the door looked like it had been kicked in, the neighbors were a bit creepy, and the room smelled musty. Overall, it was a below average trip, but staff was nice. The bedbugs kind of ruined the whole vibe. "

"Easy access to get in, very clean, had all the esse tials so you didnt have to pack good shampoo, conditioner, or lotions."

"Staff was friendly and helpful "

"Super fun hotel! Very beautiful and relaxing "