Pasacaballos Hotels, Cartagena

"I always stay there when I travel to Cartagena, love that there’s many pools to choose from, bar at the beach stay open Late. "

"Breakfast great"

"10/10 g"

"The location of the hotel is indeed secluded, with virtually no surrounding amenities. While the beach staff were courteous and attentive—particularly Edwin, who demonstrated exceptional service and professionalism—this was unfortunately the only positive aspect of the stay. The condition of the hotel is deeply concerning. The property is severely outdated and exhibits clear signs of neglect. There was visible mold throughout the pool area, particularly around the slide pool, posing a potential health hazard. Additionally, multiple tiles were missing inside the pool, and the surfaces were extremely slippery, creating a dangerous environment. As a direct result of these unsafe conditions, I suffered a fall while walking in the pool area. Paramedics were called to assess my condition; however, there was a complete lack of any follow-up or incident management by the hotel. I sustained a shoulder injury and significant abrasions to my knee, yet no apology, acknowledgment, or concern was expressed by the staff or management. This level of negligence, both in terms of facility maintenance and guest care, is unacceptable and raises serious concerns regarding the hotel’s commitment to safety and basic standards of hospitality. "

"Great accommodations, excellent staff. "

"Clean rooms and breakfast was amazing"

"Desayunos con poco sabor"

"I highly recommend this place place is nice and clean"

"Rooms specially bathrooms need remodeling very soon. Noticed black mold that can be cleaned with products. There is no need to have it there. Besides that nice location. "