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Reviews of Jack's Hotel

3 out of 5
Jack's Hotel
19 Avenue Stephen Pichon, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 308 reviews" "
Rating 8 - Good. 140 out of 308 reviews" "
Rating 6 - Okay. 42 out of 308 reviews" "
Rating 4 - Poor. 9 out of 308 reviews" "
Rating 2 - Terrible. 3 out of 308 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Ruoyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe, great value

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Clean and comfortable. Easy access to Metro. Good selections for continental style breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On a quiet street.
Checkin, Room and Breakfast was fine. Mattress was firm. 24 h desk. Getting into the bathroom was a sideways squeeze past the washbasin for the hubby. Shower was big enough though. Had a bit of trouble with the TV, the remote control lettering all worn out, had to guess what the buttons were for. Also antenna connection dodgy, but they fixed that.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is excellent. Small rooms and bathrooms but that’s expected in Europe. The staff is wonderful. Air conditioner worked well and close to the Metro. Italian area. Good general shopping and restaurants.
Stayed 5 nights in Oct 2023

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good except the bathroom is very small
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I wanted
Quiet night of sleep in very good comfortable bed. Very clean. Great shower pressure and hot shower. Good quality shower gel and hand soap products that didn't dry out skin. Friendly and helpful staff - Dawa was wonderful. Tea and coffee in room. Full length mirror. Well lit room. Fairly silent air conditioning which worked well when 34°C outside. Minor point: A few of the tiles in the actual shower unit were crumbling, loose or missing - take flip flops to wear in the shower to avoid scrapes and lurking bacteria.
5th floor room
Stayed 1 night in Sep 2023

10/10 Excellent

SuiRong

Liked: Cleanliness, staff & service, property conditions & facilities
the staff is very helpful
Stayed 2 nights in Aug 2023

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Great staff. We had a problem with the light in our room and we were moved straight away to a different room very helpful
Stayed 4 nights in Aug 2023

10/10 Excellent

Lisa Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities and friendly helpful staff. Great base from which to hop on the metro and explore Paris.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
It was clean and quiet.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pet-friendly hotel
Excellent customer service - nice room. I checked in with two cats - the staff are super friendly. The area is also very safe. Highly recommended.
Stayed 1 night in Jun 2023

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and very clean washroom
Stayed 2 nights in Jun 2023
Response from valeska on 20 Jun 2023
Dear Julio,We thank you for your return.Don't hesited to leave a note on tripavidsor. We wish you a lovely day.Best regards-The front office

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Our stay at Jacks Hotel was was extremely enjoyable. Our room and the hotel itself was clean and comfortable. The staff were very accommodating, particularly the night time gentleman who helped me find a pharmacy when I was feeling unwell in the early hours of the morning.
Stayed 2 nights in Apr 2023

6/10 Okay

Celene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suffice. Just needed sleeping accommodations

8/10 Good

Celene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, would ask that they provide maid service signs for doors. Rooms are small but comfy bed, has all the necessities. Nice light breaky, close to metro. Walkable to Notre Dame 40 min. Metro to Gare du Nord 20 min.
Stayed 1 night in Oct 2022

10/10 Excellent

kija

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there only one night. It was perfect for our needs and purpose
Stayed 1 night in Sep 2022

6/10 Okay

Jacqueline

Travelled with family
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Likes - superb location close to metro and to city centre - safe and quiet neighbourhood - clean - decent supermarkets (Carrefour, leader Price) and bakeries within short walking distance Dislikes - Construction or housekeeping noise started from 8am in the morning - On-the-wall all-in-one body wash/shampoo was difficult to use Good to haves - Fridge - At least a microwave in the common area if not in each room
Stayed 1 night in Feb 2020

10/10 Excellent

Mirim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy I could check in early. Very well situated and quite street.
Stayed 1 night in Dec 2019

10/10 Excellent

Michael, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff, clean rooms and excellent breakfast. Real value for money.
Stayed 2 nights in Dec 2019

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to Salpêtrière Hospital.
Good confortable hotel well placed for Salpêtrière Hospital. Staff were friendly and very helpful, I will definitely stay there again.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The staff was friendly and attentive to our needs. The elevator was a little small, but did the job. Thank you for making us feel at home.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel in a convenient location, 5 minute walk to the metro. Comfortable & large bed, bathroom was very small but had a nice & powerful shower. Breakfast is simple but good, fresh fruits would be a nice addition. Good stay overall and would recommend this hotel for your next stay in Paris!
Stayed 3 nights in Sep 2019

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vety nice
Very nice hotel, friendly helpful staff. A bit out of the way for some things, but convenient to Orly, and to the excellent Jardin des Plantes.
Stayed 1 night in Jul 2019
Response from Cassandra on 15 Aug 2019
Dear guest, We are happy and motivated when our customers tell us about their satisfaction and thus reward our work and for that we thank you. The score you have given us is a reward for our entire team. Nowadays, the image of a hotel is reflected by its good testimonials on the site Tripadvisor. If you could detail your note by a positive comment on this site, by clicking on the link below, we would be honored: We invite you to come back for a new experience in our hotel and now give you access to a privilege code offering you our best rates throughout the year. To use your code, please visit our website [[official_url]], and enter the code  [[code_loyalty]] when you select your dates.  The whole Jack’s Hôtel’s team remains at your disposal and thanks you again for your kindness, Front desk

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Paris break and accommodation
Lovely clean room and efficient air conditioning can’t fault it. Local area okay, nice Italian restaurant 100yds away and 5 mins walk to the metro. Direct metro line from Gard du Nord
Stayed 3 nights in Jun 2019
Response from Cassandra on 15 Aug 2019
Dear Audrey, We invite you to come back for a new experience in our hotel and now give you access to a privilege code offering you our best rates throughout the year. To use your code, please visit our website [[official_url]], and enter the code  [[code_loyalty]] when you select your dates.  The whole Jack’s Hôtel’s team remains at your disposal and thanks you again for your kindness, La reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
"Klen aber fein" seems a far description. Nice quiet area, well situated for getting around Paris
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find! Great reception service! Hotel and room immaculate! Great breakfast! Would thoroughly recommend :)
Stayed 2 nights in May 2019

10/10 Excellent

PAULLY, Indianapolis, US

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated 24/7 desk service and everyone was very accommodating
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Adequate hotel walkable from Austerlitz station
Check in took forever, how hard can it be? As it's an old building, lift is minute, so you may have to wait long time. Room was small which is typical for Paris, pretty comfortable room, nice and clean. Could hear next door so no noise insulation. It was fine for one night, would stay again if catching a train from Austerlitz which is less than 15 mins walk.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly front desk Managers., the Lady in the kitchen was so helpful., location is so close to Metro... Good food... Room a bit small for comfort but manageable
Stayed 4 nights in Nov 2018

8/10 Good

Nicola

Good stay at Jack’s hotel, room was nice and clean, bathroom a bit small but good value for money overall.
Stayed 2 nights in Nov 2018

10/10 Excellent

Kathy, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff!! The room was great and breakfast was very nice.
Stayed 1 night in Nov 2018

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Almost no cold water coming out the tap or shower
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little hotel
The staff is very good. I especially appreciated the day-time staff and Valeska was the most warm, welcoming hostess I could ask for. She was encouraging as we tried to speak French and was ready to help us in English as needed. What a pleasure to start off this trip to Paris with her! Our room was clean and bright. There was a remote controlled metal shutter for the window to keep street noise out and we slept peacefully. From our room we could see several Paris landmarks in the distance. Breakfast was good and we are very happy with our choice to stay there. I picked this location because of an early morning meeting nearby. This isn't near the touristy section but everything is easily accessible from this hotel. I would not hesitate a moment to stay there again.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice little hotel, nice area, not much sound insulation between the rooms. Staff is friendly :)
Stayed 3 nights in Oct 2018

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Simonne, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the best 3 star hotel I've stayed in in Europe. The location was great. - near 2 subway stations.. The staff was very friendly and helpful. Our room was perfect. The only downfall, CNN didn't work!! I would definitely go back.
Stayed 5 nights in Sep 2018

2/10 Terrible

Chi-Wei

A horrible mistake
On Sept. 5, 2018, during the mid-night, two people suddently opened the door of my unit when my wife and I were sleeping. I called the desk right away and the male staff said it was just a mistake. Next day morning, at the front desk, a female staff said their system had some problems and apologized. But, this kind of mistake can be prevented from by many ways. And, both my wife and I cannot accept this kind of mistake and apology.
Stayed 3 nights in Sep 2018

2/10 Terrible

Valerie, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleaning lady left my door open after she came to make my bed. My room and personal belongings were left accessible for any clients and staff until I came back at the end of the day after midnight. I told the night person at reception immediately but my message wasn't passed on to the morning person. I was offered 1.65EUR in compassation for this major safety breach. I think this is offending and unacceptable. I will never return to Jack's Hotel.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
I love this hotel. It’s very reasonably price. In a good, quiet area, very close to National metro. There are two supermarkets nearby, and many small restaurants. The hotel itself is very basic, but clean and decent. Rooms are okay sized, air con works really well and is quiet. There are many sockets next to the beds for charging devices. The mattress is comfortable. The staff are super friendly and kind. Really great place for a small budget
Stayed 2 nights in Jul 2018

6/10 Okay

Arpita, London

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet neighbourhood, with lots of restaurants and bistros around. Close to tube station. Very clean but very small - we had the superior double room and even in there we could barely move. And the bathroom! We banged our knees against the sink getting in/out of the bath.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit. Excellent and very polite staff. Always stay there while in Paris.
Stayed 3 nights in Dec 2017

4/10 Poor

Danielle

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No hot water
The hotel had no hot water and the staff failed to communicate about this problem or provide a solution once I contacted them. I went to work without having showered.
Stayed 1 night in Nov 2017

6/10 Okay

Aree., Canada /Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
Nice and clean, rooms are small than what we expected but it's enough if you are just going to stay for sleep in. Staff are very helpful, very close to metro and carfor for grocery shopping.
Stayed 5 nights in Jul 2017
Response from The reception on 15 Jul 2017
Dear Client Thank you very much for choosen JACKS HOTEL, it was a pleasure to welcome you. Please feel free to reserve again , you can find us on our offical website and on Facebook as well.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, relaxed, very clean hotel in a good residential district close to metro. A great way to be in Paris.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It's a nice quiet location 5min walk from Metro. Breakfast buffet was quite good. Fresh pastries, boiled eggs, some cheese and ham. Bathroom was very tiny but well organised.
Bathroom
Response from Reception on 10 May 2017
Dear Client Thank you for choosing JACKS HOTEL, it was a pleasure to welcome you. Hopefully you enjoyed PARIS. Please do not hesitate to reserver again. Kind regards JACKS HOTEL TEAM