Apartments in Palm Desert

"We loved our stay at the Inn at Deep Canyon! It was quiet, the rental was clean and we had everything we needed for our stay. We will definitely be back!"

"Towels not clean, breakfast no healthy choices"

"Great hotel! "

"I am writing to formally request a full refund for our recent stay at your property, as the conditions were unacceptable and far below the standards expected of an Embassy Suites hotel. During our stay, we experienced multiple serious issues: No towels were available at the pool on several occasions. Mold was present in the bathtubs in two different rooms. Both rooms had broken tub stoppers. Towels provided were old and felt like worn rags. We found hair inside the drawers, which prevented us from unpacking. Breakfast service used plastic utensils, which was unexpected for this level of hotel. Upon late check-in, the lobby floor was being mopped, and we were asked to wait until it dried before checking in. There was a persistent unpleasant odor in the room. Furniture, including couches, appeared run-down and poorly maintained. We initially raised concerns and were moved to another room; however, the same issues were present there as well. This occurred late at night, leaving us with no reasonable option but to remain and endure the conditions. Most concerning, due to the mold and non-functioning tub stoppers, we were unable to safely bathe ourselves or our children during the entire stay. This created a significant level of discomfort and concern for our family. Given these circumstances, I believe a full refund is warranted. The experience did not meet even basic cleanliness and functionality standards, let alone those associated with your brand. "

"Everything looked clean around the property but we found a large cockroach in our room located on the 4th floor on the first night. It ran under the bed before we could catch it. It was the only one and we didn’t see it again for the rest of our stay. It is the desert so it’s to be expected, but I can’t lie that it made me uncomfortable in the room the rest of our time there. Other than that everything was great. The drinks at the pool bar were awesome! "

"Parking was easy and the area is quiet. I'd recommend the fan in the bathroom get fixed or replaced. It was very loud."

"Excellent!"

"The hotel is beautiful but under staffed. 45 min to check in. 90 min to get room service. No chairs at pool. So crowded. "

"The room was extremely clean. The linens were spotless. Breakfast was ample and delicious. Staff were friendly and helpful. Clean exercise room and machines that worked. Great location too. Enjoyable stay. "