Holiday Homes in Thermal

"The rooms and property was very clean. Staff was attentive. We enjoyed breakfast every morning atbthe hotel. Excellent staff. Affordable menu items. "

"When you walk into the room it looks nice and clean. But when you really start looking you'll notice it looks older, more esthetics like flooring, baseboards and carpet. Parking was a headache and more frustrating that parking cost $30 per day but there was never enough parking. Guest I spoke with said they were told to park in handicap. Cars were also parked along the parking lot which wasn't even a parking spot"

"We booked a standard 1 bdr. Compared to other resort properties where we have stayed in the PS area, the rooms were really small. There was no drink or food service at the main pool and only 1 poor worker in the sole food service cafe on property. So, wait times were long. The room was clean, but the patio was full of leaves and the table dusty. I recommend upgrading to a premium room or selecting another resort property."

"Such a great relaxing environment. Close to all activities."

"Our room kept on shaking and we kept on thinking it was an earthquake…"

"I've stayed at plenty of Embassy Suites over the years and unfortunately, this hotel was one of my least favorites. While the exterior of the hotel was nice, the inside of each unit was a different story. The bathrooms were extremely small and in not great shape. It was clear that the ceiling had experienced some leaks as the paint had bubbled and sagged and there were holes in the paint where the liquid had been drained. There was rust and holes in the wall throughout. One of the worst parts about this is the structural integrity of the building itself. We were in a ground floor room and when the guests above us came home for the night, EVERY single step they had upstairs was accompanied with a *thud* as well as creaks in the floor. And it is not an exaggeration when I say EVERY SINGLE STEP was met with a thud/vibration as well as a creaking. Imagine this late at night as well as early early in the morning when your room is otherwise dead silent. The breakfast at this location was also the worst I've ever experienced at an Embassy Suites. The only hot food items they had available were scrambled eggs and potatoes. The omelette line was always at least 10-15 people deep and at 3-5 minutes per omelette, there was no way I was going to stand in line for 45 minutes for one. One of the pros was that the hotel staff that checked us in was very friendly and efficient. But other than that, the stay as a whole was unfortunately met with disappointment after disappointment. "

"Important to know it is not a full service hotel. No room service and they do not clean the room daily. "

"For the price this place is a good deal. It is an old basic property and about what you would expect for a Motel 6 that is older and not updated. The neighborhood is not the best. I just needed a cheap place for one night and I felt it was about what I expected. The guy that checked me in and the guy that checked me out were both friendly and professional."

"The place was neglected, dirty, do not met the service standards for the price"