Palisades Hotels, Chicago

"We were very happy with our stay to include the cleanliness, breakfast and the room overall."

"Did not know there was breakfast. Too bad as we ended up skipping and ate snacks instead. "

"Pros: Excellent location!! Super close to Shedd and Field. It’s in a quieter part of town — perfect for families with young kids!! Cons: We had two rooms during our visit. The non-city view room was super dark and dreary and seemed a bit run down. The city view room was much nicer! On our second night, my kids used the hot tub and there was clearly too much chlorine added. Our eyes watered, it caused us to cough, and the foam literally bleached and caused the fabric on their bathing suits to wrinkle and disintegrate. (They swam on the first night and the water was fine!) The evening staff were completely useless. Another big inconvenience… Our door dash order didn’t include any plasticware. (We had ordered some pasta dishes.) The front desk staff could not provide us with any. Any?! It seemed incredibly odd that a giant hotel wouldn’t have any forks or spoons, anywhere?? I was advised to “check the breakfast area on the 8th floor” and found all of the cupboards locked. And don’t sell cups of microwaveable oatmeal and mac and cheese if you don’t also offer utensils. Common sense. Seriously, we’re pretty easy to please while traveling. But the complete lack of motivation by the nighttime staff and the pool water fiasco really made me upset. "

"Super nice people. "

"No"

"All the staff members were incredibly kind and helpful! The front desk allowed us to check in early and check out late, which we greatly appreciate! I want to shout out Alicia, who managed the breakfast buffet, for being the kindest to my family and myself! Our room was large and comfortable, and we had no issues with our room during our stay. We will definitely come back next time we’re in Chicago!"

"Excellent hotel, clean, quiet, and staff was very helpful and accomodating!"

"Definitely enjoyed my time here. It was a romantic getaway for me and my boyfriend. It was very relaxing and we enjoyed."

"I will no be staying here again. My sink, bathtub and toilet plumbing system was so bad. Especially toilet. I could not flush anything down. Bathtub and sink would hold water and would not drain. Beds are ok. Area is ok. Staff is ok except the guy, who was at least trying to be nice and welcoming. "