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"Originally booked the place for three nights but experienced flight delays so we did not check in the first night. Attempted to check-in the following day and front desk was not accommodating even though I paid for three nights already. It was not like they were not making money if I did not showed up that first night. Terrible policy and staff were not understanding. I rebooked because I did not want to look for another hotel in the middle of the night while it was raining. Room was small but served its purpose. Heater and TV did not work so it was cold for the nights. Contacted front desk and said they will follow-up. They did not follow-up to get it fixed. Would not recommend."

"Great location and service. Needs alittle renovation of interior "

"clean room"

"The room was clean. Very modern hotel. Great service and staff. Great experience overall. "

"Although location, lobby and stuff was good the newly updated rooms at the West tower were dirty and poorly taken care of. I found condiment packages behind the sink, mold in the sink, crumbs, and chocolate on the carpet floor and the blood on the bathroom wall, not to mention a very foul odor in the room. The Hyatt Regency has a vote, respected name across the country, but I was disappointed."

"The pool was small and I felt like it was not clean. Kids couldn’t even see under water with their goggles. There were a lot of kids running around without parents and we had several knocks on our door from kids messing around. We did call down to the front desk and they sent security up immediately. So that was a plus! Employees were very attentive. "

"The panoramic room was breathtaking. I came to celebrate my birthday and it was amazing!!!! I HAVE to make my way back soon. "

"It was too cold for the pool! The property is in a great location, the staff kind and very helpful. The on site restaurant is quite wonderful. I would have to say we had the best meal of our stay of 4 nights in Chicago!the rooms are large and airy and very clran"

"Didn’t like the bed so much and the couch wasn’t comfy but overall I would stay again "