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Reviews of Porta di Castro Boutique Hotel & Spa

1 out of 5
Porta di Castro Boutique Hotel & Spa
Via Porta Di Castro 223, Palermo, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 188 out of 265 reviews" "
Rating 8 - Good. 58 out of 265 reviews" "
Rating 6 - Okay. 13 out of 265 reviews" "
Rating 4 - Poor. 5 out of 265 reviews" "
Rating 2 - Terrible. 1 out of 265 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What to say. The team could not have been anymore welcoming. There was an issue with the booking but we were upgraded. We had to move rooms but they did all the work. Super helpful, attentive, great with tips and tricks for our visits, and the breakfast was huge! Car looked after and ready when needed (and trust me you don’t want to worry about parking in Palermo). Would recommend to anyone.
Stayed 2 nights in Apr 2024
Response from Romina on 23 Apr 2024
Thank you so much for your review. We appreciate that.Hope to have as our guest another time.

6/10 Okay

Frank

Travelled with family
The hotel is in a very conveniently and centrally located neighborhood, which unfortunately also means all street-facing rooms are quite noisy. As far as the interior, Porta di Castro is taking ‘shabby’ chic a bit too far, with comforts and convenience frequently sacrificed for quirkiness. Breakfast is generous but impresses more through quantity than quality. Overall far too expensive for what it is.
Stayed 2 nights in Apr 2024

10/10 Excellent

Luciano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my gf had a wonderful stay! The staff was so friendly, and the breakfast was unbelievably good! The variety of breakfast foods was lovely. We had the chance to try the private spa which was the most relaxing experience ever! Thank you to all the staff and the owner! We will defo be back!
Stayed 4 nights in Mar 2024
Response from Romina on 12 Apr 2024
Thank you so much for your positive review.We try to give all the best for our guests, ALWAYS!!

10/10 Excellent

karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and Hotel
Stayed 2 nights in Feb 2024
Response from Romina on 12 Apr 2024
Thank you

10/10 Excellent

Loreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are over the top helpful, friendly, kind, engaging, and do what they can to make your stay more comfortable. We came in early on the train. They took our bags before room was ready (they were waiting on us in our room by time we came back), and had an amazing breakfast for us (that same morning - which they didn't have to do) - as well as local map, and information for us upon arrival (and plenty of literature/travel books if interested)! They gave us a complimentary upgrade (for a room that was quiet/bigger - lovely), and accommodated our request for wine glasses for nighttime. There is an elevator even (which is a huge plus after a long day on our feet)! We even asked (and they arranged) a personal driver for a day to visit the ruins at Segesta - which was so much better/more convenient than the other trip options available on travel sites. Went way above and beyond what we expected. Would definitely stay again.
Stayed 3 nights in Jan 2024
Response from Romina on 20 Feb 2024
Thank you very much.We look forward to have you as our guest another time!!

10/10 Excellent

Charles, PALISADES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to train station and all the people who go with it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mohamad Reza

Stayed 1 night in Dec 2023

10/10 Excellent

giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice establishment in a central location. Extremely kind and helpful staff. Good breakfast. The owner is very friendly and attentive to guests' requests.
Stayed 1 night in Nov 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bikes over the beds
If you like minimalism and sterile hotels this is not for you. Eclectic decor, interesting art and a Cuban feel greets you. The staff were really friendly and helpful and breakfast is exceptional. Good location for exploring but not the quietest area.
Stayed 3 nights in Nov 2023

8/10 Good

Avram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very good location close to everything. It is an artistic B&B. I found the service friendly and helpful. As commented often the breakfast was over the top.
Stayed 3 nights in Oct 2023
Response from Romina on 14 Nov 2023
Maqny thanks for your review. Hope to have you as our guest another time

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Oct 2023
Response from Romina on 31 Oct 2023
Many thanks,Hope to have youc as our guest another time.

2/10 Terrible

Rhonda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very small and felt dirty and unkept. The air conditioner leaked water on the floor. This property did not live up to the ratings.
Stayed 2 nights in Oct 2023

10/10 Excellent

olivier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and personnal is amazing
Stayed 1 night in Oct 2023
Response from Romina on 31 Oct 2023
Thank you so much. We appreciate your review.

10/10 Excellent

Estelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and interesting hotel in central area. Good room, friendly, helpful staff and excellent breakfast
Stayed 7 nights in Sep 2023
Response from Romina on 31 Oct 2023
We appreciate so much. Hope to see you again

10/10 Excellent

Gavin, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely wonderful!! We arrived early, room was not yet ready, and we were immediately presented with the most magnificent breakfast and cappuccino as well as great local information in order to plan our day.
Stayed 1 night in Sep 2023
Response from Romina on 31 Oct 2023
We always try to give our guest the best of us. We appreciate your message.

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities
We had a "junior suite with balcony". It did have a balcony. There was toilet paper in the bathroom. But no toilet paper holder so you had to take it in your hand. The room had a/c as described but it dripped water in our faces. Fortunately we carry duct tape and we were able to tape a towel over it. There was a mini fridge as described. But when we entered our room two sketchy guys followed us and replaced the fridge. They did not remove the plastic or plug it in. The "suite" was one very small room plus the bath. We have no idea why it is a suite and the price we paid was comparable to a suite at a real hotel. When we checked in the "owner" was not there so the place was short staffed. We were told to sit in the breakfast room and enjoy a treat. We had no idea how long it would be and we weren't told. We were only told the owner wasn't there and they were very busy. It was 5pm and we were hot and wanted a shower. The reviews that brought us here weren't all wrong. The place is funky and well located. Alessandro is nice and the breakfast is great. But I wouldn't expect a four star hotel or a reasonable rate. Come prepared for an experience and don't expect anything.
Stayed 1 night in Sep 2023
Response from owner on 18 Sept 2023
Dear Paul,you are probably getting confused with some other place.You booked a junior suite and the room we gave you is a junior suite with TWO balconies. All rooms have all the comforts you need. It was impossible that there was no toilet paper holder in the room. Ours is a boutique hotel so the toilet paper holder is not the usual one you find. Maybe you didn't notice.we welcomed you with cannoli, cassata and fresh water since it was hot outside, this was to let you relax for two minutes in fact when you finished eating they checked you in and you went to your room. Isn't this a service?the next day you had to leave early and we prepared breakfast for you at 6.10 in the morning, when breakfast usually starts at 7.30. Isn't this a service for you? BUT TO TRY TO MAKE ALL THE GUESTS LEAVE HAPPY WE TRY TO DO OUR BEST. Very often this is not appreciated and the only thing to say is that perhaps it should be left alone. Maybe you've forgotten and only remember the negative things that don't even exist since the bathroom has everything you need to wash!

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff was very friendly and helpful. They were finishing some construction throughout the hotel during our stay but it did not have a major impact on the quality of our stay. Breakfast was fantastic. Staff provided map and city recommendations at check in. Complimentary water and a couple alcoholic beverages were also provided. Room had air conditioning but it was not very strong and did not cool the loft area of our room. Overall wonderful hotel would absolutely stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sephi, Seattle

Stayed 1 night in Jul 2023

10/10 Excellent

Suzanne

Stayed 1 night in Jul 2023

4/10 Poor

Jon

Disliked: Cleanliness, property conditions & facilities, room comfort
I would pass on this.
Check in staff very lackadaisical, place not very clean or well/maintained. Overall, I would pass. However, check out staff and breakfast very good.
Stayed 1 night in Jul 2023
Response from Owner on 8 Jul 2023
Hi Jon, it's Alessandro here, the owner.I try to do my job with lots of passion and love and you can see that among every piece of arts or services of my Hotel. Unfortunately not everyone can see what is behind what they physically see.You are one of them.Wish you all my best,Alessandro

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended 👍
Friendly and welcoming hotel. Receptionist offered coffee on arrival and a map with her suggestions for places to visit. Charming building and spacious room. Breakfast was first class. Hotel also arranged for a taxi to the airport.
Stayed 1 night in Jul 2023

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although not the most wheelchair friendly place to stay the staff were so helpful in accommodating us. Amazing breakfast. Excellent customer service. Great location, easy walking distance to everything. Would highly recommend this place and will most definitely come back.
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful, awesome.
The staff was friendly and helpful, helping us get a taxi, and a seat for a late dinner the day we came in. Breakfast was incredible, delicious, plentiful. I would definitely stay here again. The location was great as well, very close to everything we wanted to see in Palermo.
Stayed 2 nights in Jun 2023

4/10 Poor

Ivan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Dalila on 21 Jun 2023
Dear Ivan,I'm really sad to read this rewiew, and actually I don't understand this rating.At your check-in I've offered you a welcoming with two CANNOLI'S, fresh sparkling water;I've showned you what to see and what to do in Palermo, where to eat, where to try typical street food.We even upgrated your reservation from a standard room to a Junior Suite. We truly don't understand your rate.Best regards

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Porta di Castro B&B was overall wonderful! The breakfast spread cannot be beat. It is a feast every morning! The staff at breakfast were always so friendly and attentive. The inside of the hotel is very charming and unique. Lots of beautiful brick, paintings, and statues that really added a lot of character. The owner kindly upgraded our room free of charge. Just steps away from some of the big landmarks in the city. Great location! 10/10 recommend staying here if you visit Palermo.
Stayed 3 nights in Jun 2023

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was amazing, the staff were incredible. Very knowledgeable, great recommendations and could not to do enough to help. I very much recommend staying here you will absolutely love it. Also P.S - Breakfast is a winner.
Stayed 3 nights in Jun 2023

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very hospitable staff very welcoming, lovely atmosphere and they went over and above to make our stay as comfortable as possible
Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The breakfast was over the top amazing! We’ve never had a more delicious breakfast anywhere. We were within easy walking distance of many major attractions, especially the palace and cathedral. Parking is difficult, but Alessandro will park your car to a safe enclosure for you.
Stayed 4 nights in Apr 2023

10/10 Excellent

Samindokht

Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Lovely hotel, located near the Cathedral and a short walk to the Quattro Canti. The staff are very friendly and professional. Breakfast is a literal feast! You are not meant to eat it all, but you will eat well and will only need a light lunch. I drove and they were able to park my car overnight for a reasonable price. I highly recommend Porta di Castro.
Stayed 3 nights in Apr 2023

10/10 Excellent

George, Davenport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nothing short of amazing. The helpful staff at the main entrance guided us to sites, restaurants, etc. The staff is friendly. The B&B is historic/chic/eclectic. I love the glass floors to see the beautiful Arabic archeologic findings below the hotel. The breakfast each morning was fabulous. So much food ... everything was delicious!!! Thank you all so much!
Stayed 2 nights in Mar 2023

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky Sicilian B & B
We loved this quirky B & B. The staff was so lovely and beyond helpful. The property was well maintained and so rich in history. We were able to secure a driver and tour guide, (thanks to Alessandro, the owner) to take us to a nearby village, where our paternal grandfather was born in 1905. We also walked to shopping, the seaport and other beautiful sights!
Stayed 2 nights in Feb 2023

10/10 Excellent

Dawid

Stayed 3 nights in Feb 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
I will stay there again next time. Staff is incredibly helpful. The breakfast they prepare every morning is superb. I love the quirky styling of the place. And it's walking distance to so many sites if interest.
Stayed 6 nights in Nov 2022

10/10 Excellent

Sherrill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were beyond helpful and friendly. The owner treated us like relatives, couldn't ask for more.
Stayed 21 nights in Sep 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden jem, nice location.
Very nice for first time in Palermo. Great staff, great location. I would go back.
Stayed 3 nights in Sep 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small quirky room with a lovely terrace. The bed was comfy, the bathroom clean and the breakfasts amazing!
Stayed 2 nights in Sep 2022

10/10 Excellent

Sandra, Greenfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very different and interesting B&B. Renovated 600 year old church with many items preserved within the property. Our junior suite with balcony was perfect for us. Always nice to have a little extra room especially with the very hot weather to siesta in the afternoon. The property is in a neighborhood so there was street noise at all hours, it was very loud at times with fireworks around midnight and motor bikes constantly zooming up and down. But you certainly get a feel for day to day life in Palermo. The breakfast was very good, nice fresh fruit, wonderful pastries and unlimited cappuccino and espresso. Alessandro is an amazing host and even gifted us each a tile from this very beautiful structure. We would highly recommend if you want an authentic experience.
Stayed 6 nights in Sep 2022

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel was wonderful. In the centre of everything, easy to walk to all the sites. Staff was very helpful and friendly
Stayed 2 nights in Jul 2022

10/10 Excellent

Hussain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little B&B and the staff are excellent. A particular thank you to Roberta and Mansoor for thier kind welcome and hospitality. We hope to visit again soon.
Stayed 4 nights in Jun 2022

10/10 Excellent

Joseph

Stayed 2 nights in Jun 2022

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Fantastic hotel.location is very good and hotel staff very helpful and cheerful.
Stayed 2 nights in Jun 2022

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, attractively furnished, fabulous breakfast, great position, very friendly helpful staff
Stayed 4 nights in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for a week to visit Palermo and the surrounding areas.
Stayed 8 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good, but confirm arrival
Nobody home on a Sunday afternoon. Phone did not answer. Got a neighbour to phone for the caretaker, nice bengali guy who spoke some english. Nobody around at check out. Otherwise ok.
Stayed 1 night in Jan 2022

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cannot thank enough to Alessandro!
Stayed 3 nights in Jan 2022

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Palermo. Close to all attractions. Very clean and modern. Love it!!! Since we got there in the morning, the owner welcomed us with coffee and pastries, it was very nice of him.
Stayed 1 night in Nov 2021

10/10 Excellent

Kimberly, Lockport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was outstanding! The owner is wonderful and so are his staff members. Friendly, and always willing to help.
Stayed 7 nights in Aug 2021