Ouseburn Hotels, Newcastle-upon-Tyne

"Fantastic from check in to check out. Very clean in all areas of the hotel. Fantastic food. Friendly staff. Great facilities "

"Lovely room with beautiful view of the Tyne. Friendly staff and lovely meal at the restaurant. Really appreciate the vegan options."

"Like this old place but really poor selection of Gluten Free drinks in the bar"

"As regular customers of Dakota Leeds, Manchester and Edinburgh we had been looking forward to staying at Dakota Newcastle to celebrate our anniversary. Unfortunately the room we booked didn’t live up to expectations with flat lumpy pillows and a broken curtain that wouldn’t close fully, letting light into the room from 6.40am which woke us up early and meant we didn’t get the relaxing lie in we had hoped for whilst away. Staff were polite and the breakfast was tasty, but bowls and plates were slow to be cleared despite us being the only people in there. Overall we felt it was a bit disappointing as a first stay in a relatively new 5* hotel and improvements are needed if Dakota Newcastle wants to meet the standards of Dakota Leeds, Manchester and Edinburgh who we feel have been consistently excellent. Other reviews also mention being upgraded, however this is not something we were offered although we had mentioned it was our anniversary and they had availability."

"Very friendly and helpful staff. Kept our luggage until the room was available and after we checked out due to our flight times. Very convenient for the airport."

"Staff very welcoming, breakfast fresh and plentiful, room good size, well appointed and very clean and comfortable. Well placed to explore the area. Would stay again."

"Friendly staff and a free upgrade but no free water in the room."

"Amazing hotel. The staff at the reception and at the bar were super friendly and very professional. Enjoyed staying there "

"Room was clean enough, small bathroom but fine for one night. Surprisingly quiet given the location and it being a Saturday, but I think this was due to being in a room that didn't overlook the road. Didn't opt for breakfast as felt the price was a bit much given the photos don't show a great deal of choice. Don't know that I'd want to stay more than a couple of nights as the room/bathroom was quite small, but it was fine for the night. Shampoo, conditioner, hand soap etc all supplied. Staff were very friendly on arrival. Only thing I'd have liked was to have a liner in the general waste side of the bin. "