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Reviews of Arc The Hotel

4 out of 5
Arc The Hotel
140 Slater St, Ottawa, ON

Reviews

7.8

Good

Rating 10 - Excellent. 351 out of 1002 reviews" "
Rating 8 - Good. 324 out of 1002 reviews" "
Rating 6 - Okay. 169 out of 1002 reviews" "
Rating 4 - Poor. 101 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and efficient. I had a small problem and the repairman was there within 5 minutes of reporting it to take care of it. For some reason, the water in the shower was almost always cold. The facilities were spotlessly clean.
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the tidiness, comfort of the room, and friendly staff here. Would return!
Stayed 1 night in May 2024
Response from Guest Services on 19 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Veronica, Mississauga

Travelled with family
Liked: Amenities, property conditions & facilities
Everything seems okay
Stayed 2 nights in May 2024
Response from Guest Services on 19 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Mildred

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property . Great location. Excellent Staff
Stayed 4 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Andrey, Toronto

Stayed 1 night in May 2024
Response from Guest Services on 18 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Shylesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent location at a great price
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Guest Services on 13 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Jose Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, staff
Stayed 2 nights in May 2024
Response from Guest Services on 11 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

John

Efficient and responsive check in
Stayed 1 night in May 2024
Response from Guest Services on 5 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location downtown and great price compared with other options in the vicinity. Rooms a little small and my view was of the building (very close) next door. However staff were quick and efficient and friendly so overall it was a great stay.
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Kristopher

Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 3 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

6/10 Okay

Tamwaiti

Stayed 10 nights in Apr 2024
Response from Guest Services on 21 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

2/10 Terrible

Yichen

Stayed 1 night in Apr 2024
Response from Guest Services on 18 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Sinodos

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on 28 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and great location
Stayed 3 nights in Apr 2024
Response from Guest Services on 24 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa

8/10 Good

Togo

Stayed 2 nights in Apr 2024
Response from Guest Services on 12 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was beautiful and staff was very friendly! I drive a Jeep renegade, and the parking garage was very tight, but still fit.
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Guest Services on 10 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Jenn

Stayed 1 night in Apr 2024
Response from Guest Services on 10 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

6/10 Okay

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking situatuon at this hotel is quite awful. Tight alleyway to the underground parking allows one car in or out at a time.. the hotel itself isnt anything special at all. Our room was bland and boring but it did have a fridge. Our room was at the back of the hotel so it faced the parking lot out back and just a wall. This place isnt anything special at all and the location isnt that great. Id pick something else next time but I doubt id return to ottawa.
Response from Guest Services on 20 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Nicole

Stayed 1 night in Apr 2024
Response from Guest Services on 8 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Maegen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean with friendly staff. In a great area close to everything within walking w.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. IF you have a small car- the parking garage is very close with in & out access.
Stayed 1 night in Apr 2024
Response from Guest Services on 16 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Ricardo

Stayed 4 nights in Apr 2024
Response from Guest Services on 5 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

2/10 Terrible

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no hot water at 6:30am. The phone wasnt working, nor the coffee maker. We were moved to another, but smaller room for the 2nd night
Stayed 2 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you so much for your review. We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Please let us know if we can help you with any information.

2/10 Terrible

Lilia

Stayed 3 nights in Apr 2024
Response from Guest Services on 4 May 2024
Thank you so much for your review. We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Please let us know if we can help you with any information.

10/10 Excellent

Tiffany

Liked: Staff & service, property conditions & facilities
The customer service at this hotel was absolutely amazing
Stayed 1 night in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Olga

Liked: Cleanliness, amenities, property conditions & facilities
Nice stay right downtown Ottawa close to everything. The room is well equipped. The beds are very comfortable. The on-site restaurant is a decent dining option with reasonable prices. However the building, furniture and carpets need updating. The walls are not soundproof, you can hear neighbours taking a shower. Old plumbing, shower is making noises.
Stayed 1 night in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Emilia

Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Derek

Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Marisela

Travelled with family
I liked the location. Walking distance to important places. I didn’t like it was a small room
Stayed 2 nights in Apr 2024
Response from Guest Services on 12 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Stavros

Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience end to end. Would definitely recommend for a clean and nice place to stay downtown, close to everything.
Stayed 1 night in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Jane

Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa

8/10 Good

Arkadiy, Vaughan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cozy place. Great service on the front desk.
Stayed 1 night in Apr 2024
Response from Guest Services on 5 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

6/10 Okay

Corinne

Stayed 2 nights in Mar 2024
Response from Guest Services on 25 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa

8/10 Good

Pat

Stayed 2 nights in Apr 2024
Response from Guest Services on 24 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, modern facility.
Stayed 1 night in Apr 2024
Response from Guest Services on 3 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Marc Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 3 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Oluwasola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and the hotel location was perfect for my needs.
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Gaël

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and comfortable for a weekend city break.
Stayed 2 nights in Mar 2024
Response from Guest Services on 31 Mar 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

10/10 Excellent

Adrienne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet boutique hotel with all the ammenities. Professional, friendly staff that go out of their way to make your stay comfortable.Close to stores, and transit. I thoroughly enjoyed my stay and would definitely return.
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

6/10 Okay

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the service we received from the hotel. We had the corner suite and were very pleased and surprised with the amount of room. Only 2 downfalls. 1: you can only park after you check in and there is not much street parking in order to do this. Very limited parking spots in the garage and was very tight. 2: the connecting room beside us where the door is, the wall seemed very thin as we could hear our neighbours having a time VERY clearly for well over 3 hours. Does not seem like there is much sound proofing. Besides the above two, everything at this hotel was very pleasant and we would return.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

4/10 Poor

Catherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean & quiet. Room was quite small. Check-in was very slow.
Stayed 2 nights in Mar 2024
Response from Guest Services on 10 Mar 2024
Thank you so much for your feedback regarding your recent stay at Arc The Hotel. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 5 Mar 2024
Thank you so much for your feedback regarding your recent stay at Arc The.Hotel Ottawa. We appreciate your feedback and we will share your feedback with our team and management. Again, thank you for choosing Arc The.Hotel Ottawa. We look forward to see you again next time when you come back to Ottawa.