View from room

Reviews of Palmita Hotel Hostel

2 out of 5
Palmita Hotel Hostel
Palmitastraat 9 a, Oranjestad

Reviews

5.4
Rating 10 - Excellent. 0 out of 16 reviews" "
Rating 8 - Good. 6 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 5 out of 16 reviews" "

6.2/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one ever showed up! Phone disconnected
Stayed 1 night in Mar 2024
Response from S on 1 Apr 2024
You never arrived or stayed in our hotel!Very strange you write this.

2/10 Terrible

mariella

Disliked: Cleanliness, staff & service, property conditions & facilities
It's cheap but everything is very dirty
Stayed 2 nights in Feb 2024
Response from Love and light on 28 Feb 2024
Yes! Very cheap!Best price in the island! You got what you paid for, and CLEANING is what You do after your self...what you NEVER did. Yes you dirty out our place!However we have de luxe rooms with cashmere and silk sheets, all with pool view!So pay a bit more then you get more.with pool view

8/10 Good

ricardo

Stayed 3 nights in Jan 2024
Response from Love and light on 28 Feb 2024
You ware wonderful, kind and clean guest! Example for others .You showed respect to us and others so be welcome for next visit!

6/10 Okay

Vita

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from ... on 21 Feb 2024
Dear Vita,Thanks for your reservation we are glad you had excellent time with us!Looking forward to meet with you again.

2/10 Terrible

Pernell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Palmita Hotel is a shelter and not a hotel at all. All costumers have to use 1 toilet and bathroom. The owner is fresh and greedy. At the end they’ll charge you a lot of extra expenses. Not recommended at all if you want to stay in a comfortable hotel.
I guess this is the best room they have, I was lucky to be able to upgrade.
Stayed 1 night in Feb 2024
Response from Love and light on 4 Feb 2024
Dear guest, thank you for posting this beautiful photos of the room we gave you! Now all other guest can see our pretty resort! Really thank you for that! Very kind of you!This room 396 usd per night!!! While you ONLY paid 18 usd for small hostel bed!Very sad you wrote this untrue information.We did not wanted you will damage our beds what is for 100 punds maximum..Your 550 punds definitely don't fit in bed if 90 cm.After your check out we really regreted we accomodate you! Not only very LOW PRICE you got, you took all stuff from this duperbde luxe ROOM..what is not yours!Now all hoteliers can see your name and will know what you did!Shame on you..for things you did, on Aruba you go to jail!Please don't book our beautiful place anymore, we have rapported misconduct to Hotels on line and Expedia and ofcourse the police. This will effect your next visit to Aruba.Just sad...

2/10 Terrible

Ching Yin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book here. I booked a family room, which was supposed to have a double bed and 2bunks. They end up giving us a room with only one bunk bed for 3 of us. According to the owner Expedia didn't pay them so they rented our room out. According Expedia they did get paid and they won't even refund us a penny, not even for the part they over charged us. The owners solution was that we had to fly back another time to get a discounted stay of the books. Nothing in writing, I just had to take their words for it. The owner didn't offered us any compensation until we were about to load our luggage into our arrange taxi, that they were going to call their driver to come pick us up... Really? We needed to go to the airport already and expect us to wait. Sorry but not planning to miss my flight. Although the people who work there are extremely nice and helpful. The owners are horrible. I was traveling with a 5 year old and a senior. They were so uncomfortable the whole stay.
Stayed 1 night in Jan 2024
Response from Namaste in love and light on 22 Jan 2024
Good day and thanks for your review.You booked a reservation where we don't allow children! But we ware still so kind to help you!We offered you other room WHAT YOU ACCEPTED..WE still did not get paid for your reservation. So why you unfairly treated our employees?We offered you free night for next visit... offered you FREE airport transfer...Very dishonest what you did...But you put your name here.... So other hotels can reed how unkind and dishonest guest you are!We are NOT able to accomodate you for next visit because you wrote untrue information.Next time please book RITZ CARLTON for 250 usd per night in state of hostel for 25 USD, per night and still DARE to complain.Shame on you!

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Owner was quite helpful. She manages the place very well. No common cooking facilities, except a microwave oven (me gas burners at all.

6/10 Okay

Leatha Patrice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First day i was a little bit disappointed but made lots of friends, in the process of staying at a hostel. First time for everything. I will definitely come back...the owner was very nice to me for my for my Birthday but I don't like the idea she go in the room when you are out..i don't like the idea of using the toilet and not able to flush toilet paper in the toilet. Very unsanitary.
Stayed 5 nights in Jan 2023
Response from Love and light on 11 Jan 2023
Dear guest,We are happy you had wonderful time with us! We are glad we made your birthday a one to remember! Nice to see you loved our Dutch birthday cake!Yes we are looking forward to have you as our dear guest again.About entering your room, this is normal, we come to swipe, clean and mop your floor. So it's normal in hotels and hostels cleaning department enter your room, it's worldwide like that.About bathroom, your accommodation comes with shared facilities, we offer you for small surcharge private accommodation with private bathroom.abd kitchen, however because all your friends stayd here, you choose to stay.Regards and love to see you again! All your 17 friends miss you all ready!Regards see you next time!Palmita hotel hostel

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness
Disliked: Amenities
No hot water
Stayed 5 nights in Feb 2022

8/10 Good

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good
Stayed 7 nights in Dec 2021
Response from In Love Light & Harmony on 10 Feb 2022
Thank you for choosing us! You ware wonderful guest. Looking forward to meet with you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager was super nice and very chill. The walls are a bit thin so if the other rooms are being a bit loud you can hear them.
Stayed 1 night in Jan 2021
Response from In Love & Harmony on 20 Jan 2021
Dear guest, Thank you for staying with us! You ware as well very nice and organised guest! The walls are thick enough... However the other guests had a birthday party going on... But after 10pm all was quite. Thank you once again and love to see your in the nearest future! Kind regards, Barbara Arenz

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well my plans changed and I had to alter mode arrival dates, the property was more than accommodating.
Stayed 2 nights in Jan 2021
Response from Alexander on 10 Jan 2021
Dear guest, thank you for choosing us! Also you ware an amazing, neat and happy guest, be vert welcome to stay with us again! Kind regards Team Harmomy & Palmita

4/10 Poor

Talia

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
When we arrived it was an issue with reservations so se had to wait until the owner come during that time we had to surrender our passports finally the owner arrives we get a room she without tv/ ac remote severl hours later she finds ac remote No batteries no was cloth the pool looks more like a jacuzzi bed sucks and before we could get back from breakfast our things were out the room i gave here bac k her key to the gate she didn't remember and accused me of taking the key You get what you paid for thank god it was one night
Stayed 1 night in Dec 2020
Response from Alexander on 6 Jan 2021
Dear Guest, Thank you for choosing our small paradise! The only and best hostel on the island with hight quality service and unbeatable price, as you have benefit fromI With free use of internet, garden and pool! Yes there ware lots of issues with your reservation. Reservation was not on your name. It was on a gentlemans name, and the credit card was also on an other name, so not yours. Other hotel contact us, that you left the hotel, and forget to pay.. The reservation was on an other name and for ONE singel bed only, however you showed up with two persons, for one hostelbed, with no money and empty credit card! We flt pity for you and accommodate you in a SUITE for two persons, while a boyfriend was willing to pay only usd 25 for you and your girl friend. On check in we told you, becuase of your birthday we will give you this beutyfull room and told you that check out was between 9 and 10 AM the next day. Our other guest arrived, and you ware not back till late in the noon, yes we moved out your suit case case and mess what was left in the room. You left angry and forget to turn in the keys, and as thank you for our excellent unpayd service, you left this review. Yes all get what pay for, exept you, you got a room of usd 250 value, while not able to pay us usd 25. Kind regards Palmita Hotel Hostel Aruba

2/10 Terrible

CHARLES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from In Love & Harmony on 26 Jan 2021
Scam! You left WITHOUT paying for your stay. Be ashamed!

8/10 Good

Salah

Liked: Cleanliness, staff & service, room comfort
Hostellife..
I personaly had a good stay at Palmita hostel with no problems. The hosts Barbara and Walter was very helpfull and respectfull to me. As long as you follow the hostel rules your fine! I broke a fork and compensated it and it worked well.
Stayed 14 nights in Jan 2023