Property grounds
Check availability

Reviews of Barnham Broom Hotel, Golf & Spa

4 out of 5
Barnham Broom Hotel, Golf & Spa
Honingham Road, Barnham Broom, Norwich, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 332 out of 595 reviews" "
Rating 8 - Good. 200 out of 595 reviews" "
Rating 6 - Okay. 45 out of 595 reviews" "
Rating 4 - Poor. 13 out of 595 reviews" "
Rating 2 - Terrible. 5 out of 595 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ollie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Location and Hotel
Stayed 1 night in Feb 2024
Response from Pete on 9 May 2024
Good afternoon, Ollie Thank you for staying with us here at Barnham Broom and for your review. We do hope to welcome you back in the future. Best wishes Pete

10/10 Excellent

David, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, great food options in the brasserie, lovely surroundings. Would definitely come back to this hotel.
Stayed 1 night in Mar 2024
Response from Pete on 29 Mar 2024
Good morning, David Thank you for your wonderful review, we will look forward to welcoming you back. Best wishes Pete

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
Stayed prior to an early morning meeting in Norwich, arrived quite late, but reception couldn't have been more helpful and great breakfast. Room was immaculate, comfortable and extremely quiet. Will definitely use again, thanks.
Stayed 1 night in Feb 2024
Response from Pete on 19 Feb 2024
Good morning, Steve Thank you for your top scoring review and for choosing to stay with us here at Barnham Broom. We will look forward to welcoming you back. Best wishes Pete

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sheila on 20 Feb 2024
Good Morning, David,Thank you for your comments from your recent stay, i will pass these over to the team.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but could be better
Rooms very spaces, but the bath rooms were not sure big and shower in the bath not ideal if your of a larger size I'm prob a medium but someone larger than I would struggle with the size, room if this quality deserves a high spec bath shower room.
Stayed 1 night in Feb 2024
Response from Pete on 16 Feb 2024
Good morning, Mark Thank you for your review and for choosing to stay with us here at Barnham Broom. I hope we can welcome you back in the future. Best wishes Pete

6/10 Okay

Nick

Liked: Staff & service, room comfort
Disliked: Cleanliness
Dated & expensive but in a lovely location
A nice location, with good facilities and friendly staff, however the property is a little dated and needs an overhaul. The cost of food and drink on site is also very expensive. Very disappointed to arrive to a dirty toilet in the bathroom.
Stayed 1 night in Feb 2024
Response from Pete on 14 Feb 2024
Good morning, NickFirstly thank you for choosing to stay with us here at Barnham Broom. We do have an amazing location and it is always great to read comments about the team. I will of course catch up with our housekeeping manager. I do hope we can welcome you back in the future. Best wishesPete

6/10 Okay

Scott

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Pete on 7 Feb 2024
Good afternoon, Thank you for your feedback score and staying with us, we do hope we can welcome you back in the future. Best wishes Pete

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at Barnham Broom
5 day stay over Christmas in a junior suite. The food and service was excellent. Good location for exploring the Norfolk coastline and Norwich. If any complaint, the main lobby doorway and through the court yard to accomodation should be automatic as it was very difficult to get suitcases through and we noticed other people struggling as well. Lots of stairs to drag suitcases up and down and no offer of help from reception for people on their own.
Stayed 5 nights in Dec 2023
Response from Pete on 7 Feb 2024
Good afternoon, Thank you for choosing to spend Christmas with us here at Barnham Broom, It was a pleasure spending the festive time with you. We do hope we can welcome you back in the future. best wishes Pete

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pete on 2 Jan 2024
Good morning, Kelly Thank you for your top scoring review and for choosing to stay with us here at Barnham Broom. We look forward to welcoming you back in the future. Best wishes Pete

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Stayed 1 night in Dec 2023
Response from Pete on 20 Dec 2023
Good morning, Rob Thank you for choosing to stay with us at Barnham Broom and for your fantasic review. We do hope we can welcome you back again soon. Best wishes Pete

8/10 Good

Ilan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not the usual standard
I've stayed at the hotel many times and the rooms have always been spotless. Unfortunately the sheets hadn't been changed and the bed contained hair. I was promptly moved to another room. Apart from that it was a pleasant stay.
Stayed 1 night in Dec 2023
Response from Pete on 12 Dec 2023
Good morning Llan, Thank you firstly for always choosing us here at Barnham Broom. As you mentioned our rooms in the past have been spotless and I can assure you that the room was clean, but a stray hair can happen anywhere from factory to making the bed. We were more than happy to move you and look forward to welcoming you back in the future. Best wishes Pete

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent find out of Norwich for business travel.
Stayed 1 night in Nov 2023
Response from Regards Sheila on 30 Nov 2023
Good morning, Steve,So pleased to read you have had a great stay with us at Barnham Broom Hotel, looking forward to seeing you on your next visit to Norwich.

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Regards Sheila on 21 Nov 2023
Good morning, Michelle,Thank you for your score from your recent stay with us here at Barnham Broom Hotel.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and quiet
A very warm and friendly check in. I had been upgraded to a superior room which was very spacious. A huge and very comfortable bed, excellent facilities and very quiet. Very good value for money and a lovely place. Would happily recommend and look forward to returning.
Stayed 1 night in Nov 2023
Response from Regards Sheila on 16 Nov 2023
Good morning, James,Thank you for your lovely comments from your recent stay with us at Barnham Broom Hotel. Looking forward to seeing you on your next visit.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Pete on 6 Nov 2023
Good morning, Annette Thank you for choosing to stay with us here at Barnham Broom and for your top review. We will look forward to welcoming you back in the future. Best wishes Pete

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Pete on 27 Nov 2023
Good morning, Brian Thank you for choosing to stay with us here at Barnham Broom and for your top scoring review. We hope to welcome you back in the future. Best wishes Pete

10/10 Excellent

Valerie

Stayed 1 night in Sep 2023
Response from Pete on 2 Oct 2023
Good morning, Valerie Thank you for staying with us here at Barnham Broom and also for your top review score of 10 out 10. We hope we can welcome you back in the future. Best wishes Pete

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay as always, one of the nicest hotels locally to Norwich
Stayed 1 night in Sep 2023
Response from Pete on 22 Sept 2023
Good morning, Jamie Thank you for staying with us here at Barnham Broom and for your fantasic comments. We all look forward to welcmoing you back in the future. Best wishes Pete

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from Regards Sheila on 14 Sept 2023
Good morning, Paul,Thank you for your comments from your recent stay with us here at Barnham Broom Hotel.

8/10 Good

Kathy

Stayed 1 night in Aug 2023
Response from Regards Sheila on 15 Sept 2023
Good afternoon, Kathy,Thank you for your lovely comments from your recent stay with us at Barnham Broom Hotel. Hopefully see you again very soon.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came away for a three night break. Lovely hotel, staff are wonderfully helpful and hard working. Great food, spa and pool. Location is perfect and the rooms are relaxing and comfortable. Will definitely return.
Stayed 3 nights in Aug 2023
Response from Pete on 21 Aug 2023
Good morning, Heidi Thank you for staying with us at Barnham Broom and it great to read how you enjoyed your stay and we are blessed with the staff we have and our location. Its great to hear you will be returning and we will look forward to welcoming you back, Best wishes Pete

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2023
Response from Pete on 18 Aug 2023
Good afternoon, Daniel Thank you for staying with us at Barnham broom and for your top 10 out of 10 review. We hope to welcome you back in the future. Best wishes Pete

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
When booking a hotel I often look for a gym, Hotels.com states there is one, but makes no mention in order to use the gym as a guest there is a supplementary fee of £7.50!
Stayed 1 night in Aug 2023
Response from Pete on 31 Aug 2023
Good morning, David Thank you for choosing to stay with us here at Barnham Broom and for your review. We do advertise that Edge access is an extra supplement, I will speak to our Expedia rep to see how we can make this more visable. We do hope we can welcome you back in the future. Best wishes Pete

10/10 Excellent

Judith

Stayed 1 night in Aug 2023
Response from Pete on 17 Aug 2023
Good morning, Judith Thank you for chooisng to stay with us here at Barnham Broom and for your top 10 out of 10 score. We will look forward to welcoming you back soon. Best wishes Pete

10/10 Excellent

jay

Stayed 1 night in Aug 2023
Response from Pete on 11 Aug 2023
Good morning, Jay Thank you for staying with us here at Barnham Broom and for your top score review. I hope we can welcome you back in the future.Best wishes Pete

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
OVerall OK
2 day business trip. Overall ok, a few points; social areas very nice, modern, comfortable however the rooms and corridors really quite dated now (very dark veneer/painted wood). Carpets well overdue a replacement or at least a proper clean. The room was comfortable, clean but again ready for a re-fresh. No iron in the room but housekeeping quickly delivered one. Restaurant was nice, food beautifully presented but wow the price, way too expensive. Breakfast extremely nice. Overall nice but at these prices needs to be better.
Stayed 2 nights in Aug 2023
Response from Pete on 10 Aug 2023
Good afternoon, Firstly thank you for staying with us here at Barnham Broom. We thank you for your feedback and comments in your review and we are pleased you enjoyed your time with us. I hope we can welcome you back on business or maybe a lesiure in the future. Best wishes Pete

8/10 Good

Daniel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
3 night business stay.
This is the 2nd time I have used Barnham Broom. Lovely clean room. On arrival I was told breakfast was £20 if I booked now but I chose to pay as I go and was then charged £15 in the restaurant. Also charged 10% on top of my evening meal bill for 'service charge'. I wouldn't mind but I had to order my drink and then my meal from the bar. No waiter service at all from the table I was sat at. Stayed 3 nights and all 3 evenings I chose a table to sit at for a meal and on all 3 occasions, the table needed cleaning. A lovely place to stay but staff could do with keeping on top of the seating area cleanliness as this is not a cheap place to stay.
Stayed 3 nights in Jul 2023
Response from Pete on 4 Aug 2023
Good morning, Daniel Thank you for your review and returning to us here at Barnham Broom. It is always great to welcome people back, I am pleased to hear that you found the room and hotel to be clean, Annette and her team do an amazing job. I am sorry to hear about the confusion over breakfast pricing and service I will of course look into this with the team and managers. We do take pride in the service we offer and this will be looked into, our discretional service charge can be removed from any bill. I do hope we can welcome you back again in the future. best wishes Pete

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Regards Sheila on 17 Jul 2023
Good afternoon, David,Thank you for your lovely comments from your recent stay I will pass these over to all departments in the hotel.

10/10 Excellent

Tom

Stayed 1 night in Jul 2023
Response from Pete on 2 Aug 2023
Good morning, Tom Thank you for choosing to stay with us here at Barnham Broom and alo for your top score. We do hope to welcome you back in the future. best wishes Pete

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Pete on 6 Jul 2023
Good morning, Carl Thank you for your review scores and for staying with us here at Barnham Broom. We hope to welcome you back in the future. Best wishes Pete

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Pete on 17 Jul 2023
Good afternoon, JohnThank you for your 5 out 5 review and for staying with us here at Barnham Broom. We hope to welcome you back in the future. Best wishes Pete

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Out of town location provides plenty of space. Good facilities including tennis, gym, pool.
Stayed 1 night in Jun 2023
Response from Pete on 26 Jun 2023
Good morning, David Thank you for choosing to stay with us here at Barnham Broom. Like you we love our location and surrounding countryside, it was great reading your review and we hope to welcome you back in the future. Best wishes Pete

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute trip to Norwich. Hotel booked on day of stay. Nice hotel with great views. Room was comfortable as was bed. Bathroom adequate and clean. Sports bar food was good. Breakfast was ok but not amazing and dining room around the edges was in need of a good hoover by windows. Overall stay was fine.
Stayed 1 night in Jun 2023
Response from Pete on 22 Jun 2023
Good afternoon, Thank you for choosing to stay with us last minute here at Barnham Broom. We are blessed with some amazing views and we will take onboard your feedback. I do hope we can welcome you back in the future. Best wishes Pete

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place with a relaxing atmosphere, lovely spa and good Vegan options considering. Its a little out in the middle of nowhere but that just means its a quiet place to stay and the staff were helpful and lovely. As a note for Disabled visitors, the building was designed in the 70s so there are steps to go into the bar and in the gym and pool so though the staff are helpful.
Stayed 2 nights in Jun 2023
Response from Pete on 16 Jun 2023
Good afternoon, Clare Thank you for your review and choosing to stay with us here at Barnham Broom. I am very pleased to hear you found the hotel a relaxing atmosphere and I will share your comments with the team. We do hope we can welcome you back in the future. Best wishes Pete

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Was a little disappointed to get a service charge added to meal without being told. Even though you order from the bar yourself. What was the service charge for? Paid extra for the gym pass. The sauna was cold in the morning. Hot tub area cold too. Wasn’t even a hot tub.
Stayed 1 night in Jun 2023
Response from Sheila on 8 Jun 2023
Good morning, Robert,Thank you for your comments from your recent stay with us here at Barnham Broom.Please note I have shared the comments with the team.Regards

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Pete on 7 Jun 2023
Good morning, June Thank you for chooisng to stay with us here at Barnham Broom and for you review score. We all hope we can welcome you back in the future. Best wishes Pete

8/10 Good

Leonard

Stayed 4 nights in May 2023
Response from Pete on 23 Jun 2023
Good morning, Leonard Thank you for your feedback score and for booking to stay with us. We hope to welcome you back in the future. Best wishes Pete

4/10 Poor

Norman

Travelled with partner
Room was on the 1st floor bur several staircases needed to gain access to this room. It was also in the eaves with a small window so felt dark and pokey. No lift available
Stayed 2 nights in May 2023
Response from Pete on 22 May 2023
Good morning, Norman Thank you for staying with us here at Barnham Broom and for your review. I am very sorry to read that you gave us a 2 out out of 5 for this stay. Due to the nature and age of the property we do not have a lift and we do advertise this. We do have ground floor rooms to compensate for this and if we know in adanvce or reception are made aware as we are always more than happy to help. I do hope we can welcome you back in the future and I would be more than happy to handle your booking personally. Best wishes Pete

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
steve w stay
a very relaxing and comfortable night stay and terrific steam bath
Stayed 1 night in Apr 2023
Response from Regards Sheila on 18 Apr 2023
Good morning, Steve,Thank you for your lovely comments from your recent stay with us at Barnham Broom Hotel. Hopefully see you again soon.

10/10 Excellent

Toria

Stayed 1 night in Mar 2023
Response from Pete on 15 Mar 2023
Good morning, Toria Thank you for your top review and for staying with us here at Barnham Broom. We will look forward to welcoming you back in the future. Best wishes Pete

10/10 Excellent

Lee

Stayed 4 nights in Mar 2023
Response from Pete on 13 Mar 2023
Good morning, Lee Thank you for your top review and for staying with us here at Barnham Broom. Look forward to welcoming you back. Best wishes Pete

10/10 Excellent

Damion

Stayed 1 night in Mar 2023
Response from Pete on 9 Mar 2023
Good morning, Damion Thank you for your top score and for choosing to stay with us here at Barnham Broom. I hope we can welcome you back in the future. Best wishes Pete

10/10 Excellent

Lee

Stayed 1 night in Mar 2023
Response from Regards Sheila on 6 Mar 2023
Good morning, Lee.Thank you for your comments from your recent stay with us at Barnham Broom Hotel.

8/10 Good

Ilan

Stayed 1 night in Mar 2023
Response from Regards Sheila on 6 Mar 2023
Good morning, dear guestThank you for your comments from your last stay with us at Barnham Broom Hotel.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Pete on 2 Mar 2023
Good morning, James Thank you for choosing to stay with us here at Barnham Broom and for your top review score. We hope to welcome you back soon Best wishes Pete

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Pete on 27 Feb 2023
Thank you Andrew for your top score, we hope to welcome you back soon. Best wishes Pete

8/10 Good

Justin

Stayed 1 night in Feb 2023
Response from Pete on 16 Feb 2023
Thank you Justin for choosing to stay with us at Barnham Broom and we hope to welcome you back in the future. Best wishes Pete

10/10 Excellent

Damion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent 1 night stay
Excellent Stay in a Junior Suite. Friendly staff and excellent location.
Stayed 1 night in Jan 2023
Response from Regards Sheila on 2 Feb 2023
Good afternoon, Damion,Thank you for your comments from your recent stay with us at Barnham Broom Hotel.

10/10 Excellent

gary aken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Regards Sheila on 31 Jan 2023
Good afternoon, Gary,Thank you for your comments from your recent stay with us at Barnham Broom Hotel.

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Could have been warmer !!
Stayed 1 night in Jan 2023
Response from Regards Sheila on 26 Jan 2023
Good morning, NigelThank you for your comments from your recent stay with us at Barnham Broom Hotel.