Independent in Northern Phoenix

"We loved everything about the jw except the pool was so overcrowded and no chairs by 9am because people save them all day. We paid a lot of money to stay here and apparently they let you buy day passes for the locals and it was just many people at the pool. So if you are coming for the pool, I would stay somewhere else."

"Room was filthy, construction going on(which we knew), water park closed at 6pm and check in was 4pm. Only stayed one night and water park was big draw for children. 2 hours is unacceptable. "

"Room was not in best condition "

"Ac didnt work and alotnof homelessness "

"The breakfast buffet had several choices and the food was pretty good. The room and bathroom were clean and the toiletries were nice. Staff were all very nice and helpful. Good location, close to stores and restaurants and kids activities. Only issue was the noise the air conditioner made - made it a bit hard to fall asleep, but it worked really well, room was nice and cool. "

"The housekeeping staff were way behind. I arrived at the hotel at 630pm, and they were still cleaning room. Initially I was told my room was not available, and I'd have to wait about an hour. But Sebastian, the staff member at checkin desk asked me to wait and he went and checked personally and came back and said he had a room. The room was in poor shape. The mattress had little support, initially there was no wash cloth, the toilet backed up and I found a roach in the sink. When I went to check out, there was no one at the desk, I had to wait about 20 minutes. "

"The bathroom could not accommodate a large person. I Could not use the toilet. "

"There was numerous pools that were all very nice! The food is amazing, and the vibes are immaculate! "

"S.all gym. Not much. 3 machines, weights. Too hot for hot tub"