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"I enjoyed my first time here and decided to book again with them this year. I got in late the first night. Next morning I wanted to take a shower no hot water, freezing cold even after a half an hour running. Told the front desk He said they would call maintenance. So after the race I wanted to take a hot shower to sooth my muscle aches, thinking the water situation was fixed. NOPE I went back down to the main desk and told another person and she said the same thing about maintenance. Again nothing was fixed. I returned the keys today and told a different front desk person and all she could say, was anyone notified, I replied yes twice yesterday. And all I got was sorry about that. They lost me as a repeated customer. Very disappointed I’m sure they wouldn’t go without a warm shower.!"

"Reserved a room with “city views” and ended up in a room with obstructed views. The back of buildings, A/C units, & fire escapes were all I got to see my first time in Chicago from my room window. It was very unfortunate. "

"Room was clean. Staff was nice. Was able to hear people walking by our room which woke up my girlfriend in the middle of the night. "

"Breakfast exceeds expectations in every way!"

"The entire hotel was a 10/10. Would definitely recommend. Also the bartender KERRY in the restaurant of the hotel was perfect, very nice, personable, and made our stay even better!!! "

"Hot tub and pool were great. Staff extremely friendly and nice "

"Great stay "

"Absolutely not satisfied with my stay within one hour of being there and paying for Valet my truck was damaged in the process of them parking it and they are not trying to take any accountability for it. I walked down and the valet attendant that had parked my car apparently had left for the night… real convenient. And our claiming no responsibility to the damage would highly recommend finding a different hotel. "

"Todo muy bien, menos la bañera tenía pelo en la pared "