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"Excellent breakfast, nice room"

"Perfect location. Everything was perfect"

"We had 2 single rooms (which were very small and dark on the ground floor) but they were clean and warm. Beds were hard and the rooms were rather tired but we were only there for a night and the location is very convenient. Reasonable price for the location. Can't comment on breakfast as our rate didn't include it. Friendly reception staff. Would recommend for the location and cleanliness."

"First of all the location of the hotel given its proximity to Milano Centrale is excellent. After a 30 hour journey I arrived at the hotel at approx 9am. I was offered an early check in at no cost if I joined the “Leonardo Hotels Guest program”. I was delighted to be given access to my room early. Unfortunately I was allocated a room on Level 1 (of 11 floors). This room was so low to the street level I could constantly hear the noise from the subway system during operating hours. The first night on three occasions people were talking loudly as they passed my room (the closest one to the elevators) so after long flights I had a poor nights sleep. I cannot understand why staying for five nights in shoulder season that I would be given a level one room! The room was clean and pretty well appointed and as I said location is great. At checkout no-one asked how I enjoyed my stay or similar. Special mention of the guys on the front door that were so polite and helpful. Overall a bit disappointing. "

"First I will say the staff we met were lovely. However very disappointed with our stay, we don’t usually pay extra for a more luxury style hotel with the amenities and standard offered but won’t be staying again. Rooms advertised as sound proof which they are not, we heard everything upstairs, in the hall and even people’s morning alarms which even in a basic hotel room you shouldn’t hear. A private tub was promised which was no where to be seen. We got a room with a ‘private balcony’ the grates between balconies were see through so not private didn’t feel comfortable to open the blinds as would have been seen by others. The room was dirty the sheets had marks on and there was quite a bit of mould in the shower. The a/c unit didn’t work either. Finally as a comment to improve would have liked an extra lock on the door rather than just the key card one as any employee could walk in with swipe access, most hotels have a second lock we can put on for safety. Really disappointed as was looking forward to lots promised, we feel a partial refund or compensation would be fair as this is not up to the standard advertised at all. "

"No breakfast, no room service."

"Excellent service"

"Excellent hotel in an excellent location. "

"It was adequate. I expected freshly fried or freshly prepared eggs. They also clear the area very quickly. The croissant could have been bigger "