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The Charles Hotel

4.0 star property
Victorian inn with 24-hour front desk and restaurant

Choose dates to view prices

The Charles Hotel offers a sophisticated escape near Niagara River Gorge. Relax in the garden or enjoy a drink at the bar. The HobNob Restaurant serves excellent French dishes on the scenic terrace. Guests appreciate the WiFi, free self-parking, and helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping
The current price is NZ$311
includes taxes & fees
9 Nov - 10 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(48 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Premium Room

Premium Room

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

What's nearby

  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Royal George Theatre - 5 min walk - 0.5 km
  • Shaw Festival Theatre - 15 min walk - 1.3 km
  • Jackson-Triggs Winery - 2 min drive - 2.2 km
  • Peller Estates Winery - 3 min drive - 2.9 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪The Garrison House - ‬3 min drive
  • ‪11Th Post On Queen - ‬4 min walk
  • ‪Tim Hortons - ‬12 min walk
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪Peller Estates Winery - ‬4 min drive

About this property

The Charles Hotel

Upscale boutique inn near Niagara River Gorge
Located close to Niagara-on-the-Lake Golf Club and Royal George Theatre, The Charles Hotel provides a terrace, a garden and a bar. The on-site international cuisine fine-dining restaurant, HobNob Restaurant, offers breakfast, lunch, dinner and al fresco dining. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk and concierge services
  • Smoke-free property
  • Guest reviews give top marks for the helpful staff and location
Room features
All rooms are individually furnished, and offer comforts such as air conditioning, as well as perks such as free WiFi and room service. Guests reviews say good things about the comfortable rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Designer toiletries and hairdryers
  • 55-inch TVs with digital channels
  • Wardrobes/cupboards, coffee/tea makers and heating

Similar properties

Breakfast, lunch, dinner served; al fresco dining

The Shaw Club Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,001 reviews
The price is NZ$331
includes taxes & fees
11 Nov - 12 Nov
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately CAD 35 for adults and from CAD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Is The Charles Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Charles Hotel?

As of 7 Nov 2025, prices found for a 1-night stay for 2 adults at The Charles Hotel on 9 Nov 2025 start from NZ$311.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Charles Hotel?

Self-parking is free at this property.

What time is check-in at The Charles Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at The Charles Hotel?

Checkout is at 11 AM.

Where is The Charles Hotel located?

Located in Old Town Historic District, this boutique inn is within a 5-minute walk of Niagara River Gorge and Royal George Theatre. Niagara-on-the-Lake Golf Club and Lake Ontario are also within 10 minutes.

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Reviews

The Charles Hotel Reviews

8.8

Excellent

9.2

Cleanliness

9.8

Location

9.4

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 339 out of 575 reviews
Rating 8 - Good. 143 out of 575 reviews
Rating 6 - Okay. 59 out of 575 reviews
Rating 4 - Poor. 22 out of 575 reviews
Rating 2 - Terrible. 12 out of 575 reviews

Reviews

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
The main attraction for this hotel is its location right down the shopping street.
Stayed 2 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room
Stayed 1 night in Oct 2025

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel every time we visit Niagara on the lake.
Stayed 1 night in Aug 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Will definitely return for our next stay in NOTL
Stayed 1 night in Aug 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Stayed 1 night in Sep 2025

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious and well appointed; the bed was very comfortable. The shower was beautiful and I appreciated the heated floor.
Stayed 1 night in Sep 2025

10/10 Excellent

Kerry

Liked: Amenities
Very clean, well kept and nice staff
Stayed 1 night in Jul 2025

10/10 Excellent

Irene

Liked: Staff & service, amenities, property conditions & facilities
Great historic hotel walkable to town. Hotel staff extremely kind and helpful. Wonderful cooked to order breakfast. Great overall experience!
Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jun 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location.
Stayed 1 night in Apr 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heritage building was quaint. First room had no hot water but staff quickly moved us. Great location for walking to waterfront and shops/restaurants.
Stayed 4 nights in May 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
This was the perfect spot for a stay as we headed back toward home.
Stayed 1 night in Jul 2024

6/10 Okay

Daniela

Liked: Staff & service
Disliked: Property conditions & facilities
The outside was
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great little Inn for a night or two in Niagara on the Lake.
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
Stayed 2 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Stayed 2 nights in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early
Stayed 1 night in Jul 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to stay again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent!
Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service; variety of rooms with terraces and/or balconies; attentive and friendly staff; convenient locations.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice relaxing getaway Beautiful vineyards nearby Very peaceful environment
Stayed 4 nights in Oct 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous getaway

We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.
Stayed 1 night in Nov 2024

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location - just far enough away from the busy area, but walkable to plays, restaurants, etc.
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 2 nights in Jun 2024