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Reviews of Tempo by Hilton New York Times Square

4 out of 5
Tempo by Hilton New York Times Square
1568 Broadway, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1776 out of 2327 reviews" "
Rating 8 - Good. 359 out of 2327 reviews" "
Rating 6 - Okay. 112 out of 2327 reviews" "
Rating 4 - Poor. 41 out of 2327 reviews" "
Rating 2 - Terrible. 39 out of 2327 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alecia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for touring the city!! Beautiful, well kept, and friendly, helpful staff! The restaurant had an amazing breakfast too!
Stayed 1 night in May 2024

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel is brand new
Stayed 2 nights in May 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024

10/10 Excellent

Kimberley Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in Time square, a busy spot but the hotel was quiet and a perfect space to escape the busy! Mr Gray at the desk was very helpful and kind . He Made our stay special. We felt very welcome. Clean and quiet, great black out blinds for when we were done with the city view for the day.
Stayed 4 nights in May 2024

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to broadway
Stayed 3 nights in May 2024

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property was nice, but it was pretty hot in the room. The lowest the thermostat would go was 68 degrees, but the room remained much warmer than this. Also, was told we were to receive $10 credit per day. Bought a bottle of water for $15, but only received one of the two $10 credits. Was told I needed to buy something each day to receive credit, which was not said when i asked about the credit. Housekeeping was good. They delivered towels and pillows that were not in our room upon arrival. Noise level was very loud for being on the 45th floor. Can't imagine the noise level if we were on a lower floor. Could also hear the elevators going up and down even though we were on the opposite side of the hallway.
Stayed 2 nights in May 2024

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all location locations !
Stayed 2 nights in May 2024

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a new facility and the staff was very friendly and helpful
Stayed 2 nights in May 2024

10/10 Excellent

Evelyn, Redwood City

Liked: Cleanliness, staff & service, amenities
Great hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Andrea Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and great location on Times Square
Stayed 5 nights in May 2024

10/10 Excellent

Karen L

Liked: Cleanliness, staff & service, property conditions & facilities
We look forward to staying at Tempo again. The hospitality, attention to detail, and location are great.
Stayed 3 nights in May 2024

10/10 Excellent

noushin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and clean hotel
Stayed 3 nights in May 2024

10/10 Excellent

Rania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

JC

Disliked: Cleanliness, staff & service
Stayed 5 nights in May 2024

10/10 Excellent

Qin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Crystal

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Charlotte, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is right in Times Square where all the action is but hotel is quiet and welcoming staff was very helpful and efficient fairly new property so it looks great hope they keep that going it would be worth the price
Stayed 3 nights in May 2024
Response from General Manager on 28 May 2024
Dear Charlotte,Thank you for your glowing review of Tempo By Hilton New York Times Square! We're thrilled you appreciated our prime location and tranquil atmosphere. Our team takes pride in providing helpful and efficient service, and we're glad it left a positive impression on you. Rest assured, we're committed to maintaining the high standards of our property, and we can't wait to have you back for another memorable stay!Sincerely,Matt Slippoy,General Manager

8/10 Good

Kenneth E, Miramar

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One negative was calling the front desk, nobody answered
Stayed 3 nights in May 2024
Response from General Manager on 28 May 2024
Dear Kenneth,Thank you for being our guest and sharing your feedback. We apologize for the concern when calling the front desk. Our team is usually considered one of the best in the business, so we hope you enjoyed your stay and will give us another opportunity to welcome you back and impress you further.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from General Manager on 28 May 2024
Dear Christine,Thank you so much for taking the time to share a review about your recent stay at Tempo By Hilton New York Times Square! We are so pleased to see that you've given us a "thumbs up," as we pride ourselves on providing exceptional accommodations and service throughout our property. It would be our pleasure to host you again if you find yourself in need of a home away from home in New York City in the future!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Heather J

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family liked this hotel for our trip to NY due to its locations to many things. While it gets VERY busy in the Times Square area, it is a great location for food, shopping, and catching the subway to other burros. The staff were attentive at the elevators and assisted with housekeeping when added items were needed for the room. Loved having the mini fridge and the clothing steamer was a plus! We would definitely stay here again.
Stayed 8 nights in May 2024
Response from General Manager on 28 May 2024
Dear Heather,Thank you for your five-star rating and for choosing Tempo By Hilton New York Times Square to host you during your stay. It was our pleasure to host you and your family, and we're glad you enjoyed our attentive team, fully-stocked rooms, and highly convenient location. We look forward to your return to Tempo, where we believe in living life at your own pace.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Thomas, Gadsden

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Just a few steps to time square
Stayed 2 nights in May 2024
Response from General Manager on 28 May 2024
Dear Thomas,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back to Tempo By Hilton New York Times Square soon for another great stay.

8/10 Good

LEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The male staff at the front desk was not friendly. But without him, the cleaning condition, the bed, and the bathroom were pretty good. The staff holding the elevator at the entrance and the staff handling the luggage, especially the male staff at the restaurant, were quite friendly.
Stayed 3 nights in May 2024
Response from General Manager on 28 May 2024
Dear Lee,Thank you for your feedback. We're glad you found so many things to compliment on your recent stay. We regret the experience with the front desk and will address this to ensure a more consistently friendly service. We hope to welcome you back to Tempo By Hilton New York Times Square for an even better stay.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Neonil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in May 2024
Response from General Manager on 28 May 2024
Dear Neonil,It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time square views with amazing staff!!
Stayed 4 nights in May 2024
Response from General Manager on 26 May 2024
Dear Fabiola,Thank you for sharing your experience with us! We're thrilled you enjoyed our stunning views of Times Square and found our team exceptional. At Tempo By Hilton New York Times Square, your satisfaction is our priority, and we're excited to welcome you back for another fantastic stay.Sincerely,Matt Slippoy,General Manager

8/10 Good

Malena

Stayed 3 nights in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Scheherazade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

David Jerome

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to theaters, shopping, restaurants, and subway. In the center of Times Square, perfect location, great price.
Stayed 4 nights in May 2024
Response from General Manager on 26 May 2024
Dear David,We're thrilled you enjoyed our prime location and convenient access to entertainment and restaurants. Your satisfaction with our value is truly rewarding, and we can't wait to host you again for another perfect stay at Tempo By Hilton New York Times Square!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
TOO MANY HIDDEN FEES!! Charged us 200 and we had no idea until after we left
Stayed 3 nights in May 2024
Response from General Manager on 26 May 2024
Dear Jesus,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall stay! That said, please know that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. If you still have billing concerns, we encourage you to reach out to the site you booked through. That said, our team is always happy to help wherever possible. It was a pleasure having you here, and we hope you enjoyed your time in NYC!Sincerely,Matt Slippoy,General Manager

8/10 Good

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent opportunity to be in the right place at the right time!!
Stayed 3 nights in May 2024
Response from General Manager on 25 May 2024
Dear Roberto,We always appreciate hearing from our guests, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Mendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect in every way! We loved our stay!
Stayed 2 nights in May 2024
Response from General Manager on 25 May 2024
Dear Mendy,We're delighted you enjoyed your stay at Tempo By Hilton New York Times Square! Thank you for your kind words. Please come see us again the next time you're in the area.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Sarina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Leanne

Liked: Cleanliness
Stayed 3 nights in May 2024

8/10 Good

Eun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Hotel fee is unfortunate as I wasn't aware of the benefits and unable to opt out of the fee.
Stayed 3 nights in May 2024
Response from General Manager on 25 May 2024
Dear Eun,Thank you for your feedback. We are always delighted to hear how great our staff is. We apologize for the inconvenience you experienced regarding the fees during your stay. Your opinion matters, and we appreciate your honesty. Given the opportunity, we would like to provide you with the welcoming environment you deserve. We hope you consider staying with us again.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great location,
Stayed 5 nights in Mar 2024
Response from General Manager on 24 May 2024
Dear Christi,We were happy to provide you with convenient, comfortable accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at Tempo By Hilton New York Times Square.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel right in the moddle of Time Square so very convenient to shows and restaurants! If you are looking for a quiet area this is not it, but we couldn't hear any of the traffic from our room. The gym was great but thats about it for amenities. We just had a drink and appetizers at hotel so not sure about the food.
Stayed 3 nights in May 2024
Response from General Manager on 24 May 2024
Dear Jill,Thank you for staying with us at Tempo By Hilton New York Times Square. It was our pleasure to have you as our valued guest, and we appreciate your compliments regarding our convenient location and quiet accommodations. Also, thank you for highlighting our well-appointed gym, and we hope you will have a chance to try our delicious food next time. We appreciate your feedback and look forward to hosting you again next time for another wonderful visit!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Fawaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to much
Stayed 4 nights in May 2024
Response from General Manager on 24 May 2024
Dear Fawaz,It's an honor to have earned your excellent rating of Tempo By Hilton New York Times Square, and we hope you'll return!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Alexis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe and staff is quick and reliable. 3rd time here since Sept and this is my go to hotel. Great place, great staff, and walking distance to many good places. Def recommend it for anyone. May need ice machines for guests that’s about it. I like my drinks with ice just saying.
Stayed 2 nights in May 2024
Response from General Manager on 24 May 2024
Dear Alexis,Thank you for your review. We are delighted to hear you enjoy the lifestyle at Tempo By Hilton New York Times Square. Feeling safe, having quick and reliable staff, and being within walking distance of great attractions are all key ingredients for a comfortable and convenient stay. We truly appreciate your endorsement and recommendation to others. Your feedback regarding ice machines is noted as we review for future enhancements. It would be our pleasure to welcome you back for yet another delightful stay.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best day that I ever had throughout my traveling. I enjoyed it very much. Your staff is excellent. Everybody was right on Q when it came to service regarding the elevators regarding the housekeeping even when we left our luggage after we checked out, we felt secured very, very secured at your location, even when we were at seventh Avenue and 42nd St. you guys rock.
Stayed 3 nights in May 2024
Response from General Manager on 24 May 2024
Dear Juan,Thank you for your glowing review! We're thrilled to hear that your stay with us was one of the best days you've experienced while traveling. It's also lovely that you enjoyed the hospitality of our team and felt secure throughout your time with us. We're delighted to have exceeded your expectations, and we can't wait to welcome you back to Tempo By Hilton New York Times Square for another fantastic stay!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Deborah T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Great people
Stayed 2 nights in May 2024
Response from General Manager on 24 May 2024
Dear Deborah,Thank you for reviewing your stay at Tempo By Hilton New York Times Square. Our team enjoyed hosting you as our guest, and we're glad you had a great experience. Please join us again!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jan Krismon, Upland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll come back again and book this hotel everytime i go to New york and bring my family also, very nice place and very convient..
Stayed 3 nights in May 2024
Response from General Manager on 28 May 2024
Dear Jan,It was wonderful having you as our guest recently! We're delighted you thoroughly enjoyed your experience. Hopefully, our excellent location allowed you to set your own pace while exploring NYC! Thank you for your perfect rating, and we look forward to your return.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a a great stay. Very Clean and convenient location.
Stayed 4 nights in May 2024
Response from General Manager on 24 May 2024
Dear Richard,We were happy to provide you with clean, convenient accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Tempo By Hilton New York Times Square!Sincerely,Matt Slippoy,General Manager

2/10 Terrible

John, Pawleys Island

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Be Aware!!! The Hilton wants to Charge an additional $38.95 each night as a resort fee. This is not disclosed on Expedia because they don’t have a clue. The Tempo by Hilton present this at check in which is not right. Disclose all fees up front and not wait until a person is checking in or checking out. The topper is they did not provide a receipt so you can look at your daily charges and make sure nothing was charged to your room that shouldn’t be. In addition, the front desk clerk could visually see the charges but couldn’t print a receipt, because their system was backing up at 6:00 in the morning. What happened to print screen. Then after we returned home, we tried multiple times to call the Hotel direct and they will not answer their phone. So we called corporate Hilton and it took forever, but we finally got a representative…. however, she had to call the hotel direct and transfer. Same scenario once we got a person on the line, and they still couldn’t provide a receipt. I would steer very clear of this property as I consider it wrong on how they are doing business and won’t provide a receipt. I did ask corporate before they transferred if they do this at all Hilton properties and she said no. Lastly, the fire alarm goes off the last night at 3:25 am as a false alarm. How does an alarm go off falsely?? Also, the shower was back up water and I had to call to have that cleaned. A previous guest left a pair of sox in the cubical shelf in the room we were staying
Response from General Manager on 25 May 2024
Dear John,Thank you for sharing your constructive feedback. It's disheartening to hear that some aspects of your stay did not meet your expectations for our hotel. It saddens us that there was also some confusion over the Daily Mandatory Destination Charge that is applied to every stay. This charge is listed on our website under Hotel Policies, along with all of the additional features this fee provides. We regret that your experience was off-tempo to the rhythm you were expecting, nevertheless, we hope you consider revisiting us for a better overall stay.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jeanine, Garland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With Access to so many things makes this property an ideal place to stay. Great stay!
Stayed 3 nights in May 2024
Response from General Manager on 23 May 2024
Dear Jeanine,Thank you for staying with us at Tempo By Hilton New York Times Square. It was our pleasure to welcome you, and we are glad our superb location in the heart of Times Square impressed you! Please come back and see us again soon for another unforgettable experience in the future.Sincerely,Matt Slippoy,General Manager

6/10 Okay

Paweit

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall, this is a great hotel to stay at if you’re planning on leaving the hotel and not stay inside all day. There’s not much to do (no pool/spa/etc). But it’s close to a lot of popular tourist attractions, and it’s a very clean/new hotel with water dispensers in the lobby and on some of the floors. Some staff are lacking in customer service. For example, I had a cleaner scoff at me/outright refuse to change out garbages, and a bellman dismiss me- instead choosing to loudly gossip with a co-worker. Probably would not stay here again because of this. However, most workers went above and beyond.
Stayed 4 nights in May 2024
Response from General Manager on 24 May 2024
Dear Paweit,Thank you for taking the time to share your feedback. It's wonderful to know that our convenient location worked well for you to see the city's sights. We also appreciate you highlighting the cleanliness of our new property and the water dispensers for guest convenience. Please accept our sincere apologies for the service lapses you encountered. We value a friendly, helpful atmosphere and will investigate these matters to ensure they align with our expectations. We hope this might tempt you to consider another stay that sets the perfect pace for your future adventures in the city.Sincerely,Matt Slippoy,General Manager

8/10 Good

Jillian

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Eunhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and modern property. Loved the city view room we had. The staff was so nice and very helpful. It helped our vacation to be even more enjoyable. I would come back to stay here again.
Stayed 3 nights in May 2024
Response from General Manager on 23 May 2024
Dear Eunhee,We're thrilled you enjoyed your stay at our beautiful, clean, modern property and the city view from your room. Our staff takes great pride in providing excellent service, and we're delighted to know that they were helpful and contributed to making your vacation more enjoyable. We look forward to welcoming you back for another fantastic stay in the future!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Gemma Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to be in the centre of everything. Room was very clean and spacious. The bed was the most comfortable I've ever slept in! On 17th floor, noise from sirens could be heard but that's all and didn't disturb my sleep. Room storage and features are perfectly adequate. Aircon worked really well too. Staff as helpful as you would expect, nothing more, but nothing less either. I would happily stay here again.
Stayed 5 nights in May 2024
Response from General Manager on 23 May 2024
Dear Gemma,From our prime location to our clean, spacious accommodations, we are so happy to know that you enjoyed nearly everything about your visit. Thank you so much for all the kind words, and we hope to see you again soon. Sincerely,Matt Slippoy,General Manager

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer ptoperty so great amenities. People were friendly and very helpful
Stayed 4 nights in May 2024
Response from General Manager on 23 May 2024
Dear Elizabeth,Thank you for your feedback! We're delighted to hear that you enjoyed our great amenities and found our team friendly and helpful. We look forward to welcoming you back to Tempo By Hilton New York Times Square for another enjoyable stay.Sincerely,Matt Slippoy,General Manager