Presidential Suite, 1 Bedroom, River View | Lounge
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Reviews of The Westin New Orleans

4.5 out of 5
The Westin New Orleans
100 Rue Iberville, New Orleans, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 778 out of 1166 reviews" "
Rating 8 - Good. 229 out of 1166 reviews" "
Rating 6 - Okay. 85 out of 1166 reviews" "
Rating 4 - Poor. 41 out of 1166 reviews" "
Rating 2 - Terrible. 33 out of 1166 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. The hotel is located in a shopper's paradise. Below the hotel is Tiffanys, Louis Vuitton, Michael Kors,and a host of high end stores
Stayed 4 nights in May 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, the team welcoming us were professional and kind. Every aspect of the stay was top notch. The only thing we would modify is how hot the water is… really hot, the cold water is not cold. It’s about 110 degrees Showers were HOT But besides that , we can’t wait for the next trip and thank you for your welcome.
Stayed 5 nights in May 2024
Response from katie on 9 May 2024
Good Morning, Thank you for your feedback. We will be addressing this.

10/10 Excellent

Kasei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from katie on 9 May 2024
Good Morning,We are glad you enjoyed your stay! Please come back and see us again!

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the beds were comfortable, the pillows were not. The shower was either cold or scalding hot, no in between. We ran out of liquid soap the first day and housekeeping never refilled it. Housekeeping also left us with 1 bath towel each day for 2 of us and we had to hunt down more towels. Housekeeping also discarded a pair of Lululemon shorts my wife had washed and hung in the bathroom to dry as well as some face cleaner she left in the shower. The morning we left, there was supposed to be a taxi waiting for us at 3:45 am and we had to call for one ourselves because there wasn't one when we were ready to leave. The bar area on the 11th floor served good food and drinks and friendly staff.
Stayed 3 nights in May 2024
Response from katie on 7 May 2024
Good Morning,Thank you for sharing this feedback. We will address

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2024
Response from katie on 6 May 2024
Good Morning,We are glad you enjoyed your stay! come back and see us again!

8/10 Good

Jean

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Susan, Waukesha

Liked: Cleanliness, staff & service, property conditions & facilities
The Observatory was awesome!
Stayed 3 nights in Apr 2024
Response from katie on 9 May 2024
Good Morning,We are glad you enjoyed your stay! Please come back and see us again!

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The facility was nice. Staff not very helpful or friendly
Stayed 4 nights in Apr 2024
Response from katie on 3 May 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Timothy, KATY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is conveniently placed above a very nice mall. While the building is clearly older, they have plenty of upgrades. My biggest complaint is that it’s extremely loud on the river in the mornings. That noise woke me every day.
Stayed 3 nights in Apr 2024
Response from katie on 3 May 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Erika

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for Jazz fest, good location, had a room looking at the river which was great
Stayed 5 nights in Apr 2024
Response from katie on 3 May 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities
River view great
Stayed 1 night in Apr 2024
Response from katie on 4 May 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

8/10 Good

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 3 nights in Apr 2024
Response from katie on 3 May 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from katie on 3 May 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, great place to stay!
Stayed 1 night in Apr 2024
Response from katie on 28 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Edgar, Huntsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great food on premises and excellent customer service.
Stayed 2 nights in Apr 2024
Response from katie on 27 Apr 2024
Good AfternoonWe are glad you enjoyed your stay! Come back and see us again!

8/10 Good

Callista

Travelled with partner
My stay at the Westin was by far my best experience at a major hotel in New Orleans. The staff in all depts. was well trained, professional and friendly. I would recommend this hotel and look forward to returning.
Stayed 4 nights in Apr 2024
Response from katie on 26 Apr 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Westin!
Stayed 2 nights in Apr 2024
Response from katie on 26 Apr 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Sonya

Liked: Staff & service, property conditions & facilities
Loved this hotel! Clean and everyone was friendly. Perfect location in New Orleans.
Stayed 3 nights in Apr 2024
Response from katie on 26 Apr 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

4/10 Poor

Stephany

Our bathroom was dirty/dead mashed mosquito in shower and dried dark hair on ceiling above bathroom sink. Very loud in halls at night/“party time”. Asked to be moved. Extremely long wait at valet park trying to leave.
Stayed 1 night in Apr 2024
Response from katie on 22 Apr 2024
Good Afternoon,Thank you for sharing your feedback. We will address.

10/10 Excellent

Kathryn Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location. Within walking distance to almost everything.
Stayed 4 nights in Apr 2024
Response from katie on 21 Apr 2024
Good AfternoonWe are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, very clean, very friendly
Stayed 2 nights in Apr 2024
Response from katie on 22 Apr 2024
Good AfternoonWe are glad you enjoyed your stay. Come back and see us again!

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for the French Quarter Festival. Side entry and check in on the 11th floor is a tad quirky. The bar is gorgeous, great views of the river and the French Quarter! rooms are fine, large with COMFY beds. bathrooms old, but attempts at updates w/sinks and rain shower. I do appreciate the environmental interest, with toiletries. The bellman are all terrific. the hostess at the breakfast spot on the 11th seems uninformed - this stay was perfect for what we wanted to do. I felt very safe!!!
Stayed 3 nights in Apr 2024
Response from katie on 19 Apr 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again.

10/10 Excellent

Nadine Nunley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing the Westin is the only place I will stay in New Orleans.
Stayed 3 nights in Apr 2024
Response from katie on 18 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from katie on 16 Apr 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

8/10 Good

Elizabeth, San Clemente

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities were less than I remember. Disappointed in fact that the restaurant was only open for breakfast. Minimal options for room service and no ice cream
Stayed 3 nights in Apr 2024
Response from katie on 15 Apr 2024
Good Morning,Thank you for your feedback. We will address

10/10 Excellent

Lynndrica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from katie on 14 Apr 2024
Good MorningWe are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities
A bit away from all the noise in the French quarter but walkable.
Stayed 4 nights in Apr 2024
Response from katie on 13 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Kimberly, Marion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to all venues and secure
Stayed 3 nights in Apr 2024
Response from katie on 13 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Catherine M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is right there so park the car and walk!!
Stayed 4 nights in Apr 2024
Response from katie on 9 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Cheri

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin is always consistent and the staff at the bar are wonderful.
Stayed 1 night in Mar 2024
Response from katie on 9 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from katie on 9 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Wynnetria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location! Everything was wonderful at this hotel. Will definitely return
Stayed 2 nights in Apr 2024
Response from katie on 8 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again soon!

10/10 Excellent

Lian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is in walking distance.
Stayed 6 nights in Mar 2024
Response from katie on 7 Apr 2024
Good Morning,I am glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Tomeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from katie on 5 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Meghna, Foster City

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good!!
Stayed 1 night in Mar 2024
Response from katie on 13 Apr 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

4/10 Poor

Rebecca

Travelled with partner
Disliked: Amenities, property conditions & facilities
The good: central location, most of the staff were nice and helpful, bed was comfortable. The bad: do not stay here if you are a light sleeper. Seriously. Between the trolley and train right outside the hotel sounding their whistles at all hours of the night and traffic noise, I barely got any sleep the entire week we were there. We were on the 26th floor and we may as well have been on the ground level for how noisy it was some nights. We switched rooms after the first night to the "quiet side" but we didn't notice any difference. We had a couple poor experiences with the front desk and lounge, and while both times senior staff stepped in and made things right but it still caused frustration when we should have been enjoying our vacation. The hotel lobby is quite nice, but the rooms are in need of a makeover and a good clean. It definitely did not reflect the 4.5 stars marketed on this site. Finally, this is a Viking cruise destination and some of the days we were there were insanely busy, so much so that it was impossible to ever get a table in the lounge or get onto an elevator. One day we were forced to walk down 15 flights so we didn't miss our tour. Overall, the frustrations outweighed the benefits of this place and I would not stay here again.
Stayed 7 nights in Mar 2024
Response from katie on 3 Apr 2024
Good AfternoonThank you for sharing this feedback. We will address.

10/10 Excellent

Susan, Newtown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were incredibly comfortable! After numerous spine surgeries, I’m extremely picky about mattresses. While I bring my own pillow, I sadly can’t pack my Saatva mattress. I chose this hotel not only for its location (which is perfect) but from the reviews on their beds. You won’t find a more comfortable bed to collapse into after a long day of exploring NOLA! I highly recommend it!
Stayed 3 nights in Mar 2024
Response from katie on 3 Apr 2024
Good AfternoonWe are glad you enjoyed your stay with us! Come back and see us again!

10/10 Excellent

Deangelo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rex was very nice! 10/10!
Stayed 2 nights in Mar 2024
Response from katie on 1 Apr 2024
Good Morning,We are glad you enjoyed your stay! come back and see us again!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff and cleanliness was top notch
Stayed 1 night in Mar 2024
Response from katie on 1 Apr 2024
Good Morning,We are glad you enjoyed your stay! come back and see us again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place
Stayed 1 night in Mar 2024
Response from katie on 1 Apr 2024
Good Morning,We are glad you enjoyed your stay! come back and see us again!

8/10 Good

Toni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, room was very clean. The only complaint I have is there was something going on with the AC unit in my room. It made a very loud noise every time it came on & shut off which interrupted my sleep
Stayed 1 night in Mar 2024
Response from katie on 30 Mar 2024
Good MorningThank you for sharing this feedback. We will address

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Very clean with upgrades in room.
Stayed 4 nights in Mar 2024
Response from katie on 30 Mar 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location was good. Big convention for what seemed like an elderly cruise line going on during our stay. Made use of elevators take longer due to elevators set up. Not really conducive to larger groups.
Stayed 3 nights in Mar 2024
Response from katie on 29 Mar 2024
Good Morning,Thank you for sharing this information. We will address.

8/10 Good

Catrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from katie on 30 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again.

8/10 Good

Heather

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, we had the king bed River view room on the 28th floor and loved watching the boats pass by. The location was perfect just outside of the party zone but a quick walk to everything. Daisy, from the concierge service, went above and beyond and had sparkling wine and balloons and a card because I mentioned we were celebrating my husband's 40th birthday. The only small criticism is a few times when I called for service or asked questions at the front desk some of the folks weren't very friendly. The observatory bar was a rice relaxing spot for a drink or snack as well. Overall I would recommend and look forward to going back!
Stayed 4 nights in Mar 2024
Response from katie on 28 Mar 2024
Good Morning,Thank you for this feedback. We will bring this back to the team.

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for us with a lovely view of the river. Also liked the upstairs lobby, it was great to hang out to eat drink listen to the evening live music, maybe play only on the weekend? Great big windows, lots of natural light ….
Stayed 3 nights in Mar 2024
Response from katie on 26 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located hotel to French Quarter, tours and everything else
Stayed 4 nights in Mar 2024
Response from katie on 26 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this property and staff were terrific
Stayed 1 night in Mar 2024
Response from katie on 26 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

4/10 Poor

Francisco

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from katie on 26 Mar 2024
Good Morning,Thank you for your feedback. We will adress.