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Reviews of La Quinta Inn by Wyndham New Orleans West Bank / Gretna

2.5 out of 5
La Quinta Inn by Wyndham New Orleans West Bank / Gretna
50 Terry Pkwy, Gretna, LA

Reviews

6.0
Rating 10 - Excellent. 207 out of 1004 reviews" "
Rating 8 - Good. 192 out of 1004 reviews" "
Rating 6 - Okay. 174 out of 1004 reviews" "
Rating 4 - Poor. 165 out of 1004 reviews" "
Rating 2 - Terrible. 266 out of 1004 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Whit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The staff is always friendly and professional
Stayed 2 nights in May 2024

4/10 Poor

Cassandra

Stayed 1 night in May 2024
Response from GM on 14 May 2024
Dear Cassandra,Thank you for taking the time to rate us. We're sorry to see that your experience didn't meet your expectations. We are committed to providing our guests with the best service and we would appreciate any feedback you could provide to help us improve. We hope to have the chance to serve you better in the future. Warm regards,Hotel Management

8/10 Good

Danvis

Liked: Cleanliness, amenities
Good
Stayed 1 night in May 2024
Response from Christiana E. on 13 May 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely,

2/10 Terrible

Shawna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms had a nasty smell and the sheets was burned from cigarettes. Floor corners was mildewed. Defiantly not staying here again
Stayed 1 night in Mar 2024
Response from GM on 13 May 2024
Dear Shawna,We appreciate your feedback and regret to hear about your recent experience. Please accept our sincerest apologies for any discomfort caused. We adhere to strict cleanliness standards, and it's clear we fell short in this instance. Your comments will be used to improve our services. We hope for an opportunity to make amends during your future travels.Warm regards,Hotel Management

4/10 Poor

Marco

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Christiana E. on 13 May 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely,

2/10 Terrible

Maria Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is not safe to stay there
Stayed 5 nights in May 2024
Response from GM on 10 May 2024
Dear Maria, We're truly sorry to hear about your concerns regarding safety. Your comfort and security are our top priorities. We would appreciate it if you could share more details about your experience, allowing us to investigate and improve where necessary. We hope to have the opportunity to regain your trust in the future.Warm regards,Hotel Management

2/10 Terrible

Parvez

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not cleaned& had a strong odor of some kind. Bathroom tub had dirty stains & cigarette burn marks. To make things worse there was no toilet paper.had to go to reception desk to get it Check in staff was lethargic & not helpful. Walked to my room & to my dismay the key soul not work so I walked back to reception it was midnight reception said o would have to wait for security to come & open the door with his master key needless to say his key did not work either walked back again with my luggage. Was asigned another room far away from reception only to find out it had weird smell which would not go away.seating. In the morning went for breakfast to find out limited tables to accommodate guests. People were standing around.This facility is giving a bad name to La Quinta Inns nation wide. I will think twice to stay at another La Quinta Inn
Stayed 4 nights in May 2024
Response from Christiana E. on 8 May 2024
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care

2/10 Terrible

Jorge Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty and humid. There worms all over
Stayed 3 nights in May 2024
Response from Christiana E. on 7 May 2024
Thank you for your review. We are happy that you enjoyed our comfortable beds. However, we are sorry to hear that you were not satisfied with the hotel in general. This is definitely not the kind of experience we want our guests to have. Providing a clean, comfortable room to our guests is important to us. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels. Respectfully, LQ Customer Care

2/10 Terrible

marybell

. The place was still being painted and we were told to keep the room &paint would dry fast. The room was leaking water by window below was ac and carpet was soaked wet. Super dirty smelled terrible. We did move to another room which was much better but carpet was also wet by a/c. Will never again book there!
Stayed 2 nights in May 2024
Response from Christiana E. on 8 May 2024
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care

10/10 Excellent

Javier

Stayed 11 nights in Apr 2024

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 11 nights in Apr 2024
Response from Christiana E. on 7 May 2024
Thank you for your review. We are happy that you enjoyed our comfortable beds. However, we are sorry to hear that you were not satisfied with the hotel in general. This is definitely not the kind of experience we want our guests to have. Providing a clean, comfortable room to our guests is important to us. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels. Respectfully, LQ Customer Care

2/10 Terrible

Reem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Christiana E. on 6 May 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. Sincerely, LQ Customer Care

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room plus the 2 other rooms,I'm on the 1st floor another guest with me on the 2nd floor,other guest on the 3rd floor all rooms dirty 1 room had a refrigerator 1 room no working tv,front desk customer service was horrible she was very rude all rooms was paid for they start calling me asking what time I'm arriving it shouldn't matter what time you have your money already, she was giving our rooms away(really).the clean up crew came in didn't clean nothing absolutely nothing trash behind the bathroom door remade the bed,left towels next to the tv not in the bathroom,didn't wipe down the counter tops, didn't vacuum the room,didn't clean the bathroom one customer was complaining to the staff after he left the told the other staff member he's just drunk don't worry about him overall stay at this facility ABSOLUTELY HORRIBLE
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Dear James,We're truly sorry to hear about your disappointing experience. Maintaining a clean and comfortable environment is our top priority and it seems we fell short during your visit. We also deeply regret any perceived rudeness from our staff. Your comments will be shared with the team to ensure we improve our service. We hope to have the opportunity to welcome you back for a more positive experience.Warm regards,Hotel Management

2/10 Terrible

Karissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from GM on 2 May 2024
Dear Karissa,We're truly sorry to see your 1-star rating. As we strive to provide exceptional service to all our guests, we would be grateful if you could share more details about your experience. Your feedback is crucial to help us improve. We hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,Hotel Management

4/10 Poor

Samantha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christiana E. on 28 Apr 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

2/10 Terrible

Fernando

Stayed 7 nights in Apr 2024
Response from Christiana E. on 15 May 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Christiana E. on 23 Apr 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

2/10 Terrible

Ana

Stayed 5 nights in Apr 2024
Response from Christiana E. on 8 May 2024
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Christiana E. on 19 Apr 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Respectfully, LQ Customer Care

10/10 Excellent

Jesus

Stayed 7 nights in Apr 2024
Response from Christiana E. on 6 May 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

2/10 Terrible

Ela

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terribly don’t come to these hotel, it’s so dirty. My baby got a infección because of the rooms. And the staff really bad.
Stayed 1 night in Apr 2024
Response from Christiana E. on 16 Apr 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

10/10 Excellent

Whit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay staff was friendly
Stayed 2 nights in Apr 2024
Response from Christiana E. on 15 Apr 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Respectfully, LQ Customer Care

2/10 Terrible

Juanita

Room smell bad. Cancelled
Stayed 4 nights in Apr 2024
Response from Christiana E. on 13 Apr 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 4 nights in Apr 2024
Response from Christiana E. on 13 Apr 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent the weekend there. The cleaning was never done. I asked about an ice bucket, I received 2 paper coffee cups for ice. The towels were nonexistent. We asked for towels until 9:00 pm. Never ever got any clean towels. The room door had been kicked in and the latch was so bent there was no way to use it. I told them on checkout it was the dirtiest place I had ever stayed in. The ice machines on each floor are a joke. Not working. In order to get ice I had to walk across the parking lot to the lobby. I am an elderly female with disabilities. I don’t blame the staff, I blame management. Please don’t stay here. It is worst than horrible.
Stayed 3 nights in Apr 2024
Response from Christiana E. on 9 Apr 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care

2/10 Terrible

arlene

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! Housekeeping took some personal items from room and management did NOT do anything to help us... Its UNSAFE.. Rooms are dirty and smell.. Poor management unprofessional.
Stayed 4 nights in Mar 2024
Response from Christiana E. on 5 Apr 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care

6/10 Okay

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They said th t had no rooms then we went on line and booked it. The room smelled despite being told the carpets were cleaned that day. They were wet for the two day stay and sticky. Only provided 2 tiny towels and bath mat. The tv was stuck to the table this hard to see when laying in bed. No remote had to call for one. Easy to get an Uber into the heart of the city though
Stayed 2 nights in Apr 2024
Response from Christiana E. on 5 Apr 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care

4/10 Poor

Cathy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Christiana E. on 3 Apr 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care

10/10 Excellent

Damon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 5 nights in Mar 2024
Response from Christiana E. on 1 Apr 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a nice cheap place to stay and good service
Stayed 2 nights in Mar 2024
Response from Christiana E. on 29 Mar 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

2/10 Terrible

Marla

Disliked: Cleanliness, staff & service, property conditions & facilities
Very run down old looking place , not clean looking at all !! Roach was in room , towels stained and dirty looking had hair all over them , musty smelling when came in , the comforter had stains looked dirty, not a place I wanna stay at again Need major update
Stayed 1 night in Mar 2024
Response from Christiana E. on 29 Mar 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Ignacio

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where dirty, management where rude, no clean towels, no toilet paper, they put us in a room where there was a connecting door and they were partying the whole time, drugs where being sold next door all week long, no room services, no housekeeping until fourth day. Overall it was a terrible experience. It is by far the worst la Quinta I have ever stay in usually they are not bad but this one was privately owned and was terrible
Stayed 5 nights in Mar 2024
Response from Christiana E. on 26 Mar 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

4/10 Poor

Marcelo

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Was not allowed to check in at 3PM - had to wait until 5:45PM. Missed dinner and other plans, through off the whole itinerary. Staff was rude, unfriendly, and unconcerned.
Stayed 1 night in Mar 2024
Response from Christiana E. on 26 Mar 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

SORAYA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t stay in this place again
Stayed 1 night in Mar 2024
Response from Christiana E. on 26 Mar 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

4/10 Poor

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great, but the property is in real poor condition to include the locking mechanism on the door. I barely slept due to fear of someone walking in on me. There was gun shots and I did not feel safe at all.
Stayed 2 nights in Mar 2024
Response from Christiana E. on 25 Mar 2024
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay.

2/10 Terrible

Kazi

Disliked: Cleanliness, staff & service, property conditions & facilities
poor management with stinky rooms.
Stayed 2 nights in Mar 2024
Response from Christiana E. on 26 Mar 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Anthony, walnut ridge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drove right hours to find out they cancelled our reservation we made six months in advance, but never contacted us to let us know. But they charged my card so still waiting to get refunded for that.
Stayed 1 night in Mar 2024
Response from Christiana E. on 24 Mar 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Abel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is suitable for homeless people or smokers, the rooms and the place are in terrible conditions, dirty, bad smell, I had to cancel and find another place to stay. Please it needs a lot of maintenance and cleaning, the photos are one aspect of reality another. I do not recommend it.
Stayed 2 nights in Mar 2024
Response from Christiana E. on 22 Mar 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. e

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front counter was really sweet and helpful.
Stayed 1 night in Mar 2024
Response from Christiana E. on 22 Mar 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

6/10 Okay

Adeline

Travelled with group
The TV had Netflix!
Stayed 3 nights in Mar 2024
Response from Christiana E. on 19 Mar 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Sharron

Disliked: Cleanliness, staff & service, property conditions & facilities
The spring was extended from the mattress about 2 inches and cut my husband on the leg. We left a note for the manager to call us and we never got a call!
Stayed 1 night in Mar 2024
Response from Christiana E. on 18 Mar 2024
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay. Sincerely, LQ Customer Care

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet great shopping area's
Stayed 2 nights in Mar 2024
Response from Christiana E. on 18 Mar 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Respectfully, LQ Customer Care

2/10 Terrible

Norma

The room smell disgusting and it wasn’t even clean when we got there and restroom didn’t even flushed !! We felt like someone was watching us through the whole weekend!! The room had a door where we can hear people cough and talk through the door!! Not satisfied at all!! Will never come back!!
Stayed 2 nights in Mar 2024
Response from Christiana E. on 5 Mar 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

2/10 Terrible

Edilson

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Old property and not maintained, smells very bad inside the room.
Stayed 4 nights in Feb 2024
Response from Christiana E. on 5 Mar 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

4/10 Poor

Danielle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they gave us, the bed sheets were stained and had hair all over. It smelled very moldy and very dilapidated. The second room, the sheets appeared cleaner and the room didn't smell as bad, but was still very neglected. Broken towel rail, cigarette burns on furniture and bathroom. Toilet water was running non-stop. At least the room didn't smell like cigarettes.
Stayed 2 nights in Mar 2024
Response from Christiana E. on 4 Mar 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Jasmine

Stayed 2 nights in Mar 2024
Response from Christiana E. on 24 Mar 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

6/10 Okay

Youdeo

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Christiana E. on 1 Mar 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. S

4/10 Poor

Brodrick

Stayed 1 night in Feb 2024
Response from Christiana E. on 21 Mar 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

6/10 Okay

Erick

Stayed 2 nights in Feb 2024
Response from Christiana E. on 1 Mar 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

2/10 Terrible

Juan, Yum

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet was broken, tv didn’t work and outlets didn’t work. We asked for extra towels and linen but never received them we were ignored.
Stayed 2 nights in Feb 2024
Response from Christiana E. on 1 Mar 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.