Suite, 1 King Bed with Sofa bed
Check availability

Reviews of Fairfield Inn & Suites by Marriott New Orleans Metairie

2.5 out of 5
Fairfield Inn & Suites by Marriott New Orleans Metairie
2710 Severn Avenue, Metairie, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 406 out of 576 reviews" "
Rating 8 - Good. 111 out of 576 reviews" "
Rating 6 - Okay. 26 out of 576 reviews" "
Rating 4 - Poor. 17 out of 576 reviews" "
Rating 2 - Terrible. 16 out of 576 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Thank goodness
Stayed 1 night in Apr 2024
Response from Ashley Schmuecker on 14 May 2024
Thank you for your 5 out of 5 review! We look forward to seeing you in the future!Thank you,

10/10 Excellent

Jarvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from Ashley Schmuecker on 14 May 2024
Thank you for your 5 out of 5 review! We look forward to seeing you in the future!Thank you,

8/10 Good

Kamani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was overall great. would be a bit better if there was a designated outdoor sitting area on property, even if its on the side or back.
Stayed 4 nights in May 2024
Response from Ashley Schmuecker on 9 May 2024
Thank you for your 4 out of 5 review! We hope to see you in the future!Fairfield Metairie

6/10 Okay

George

Travelled with partner
Liked: Staff & service
Nice Hotel, clean, friendly staff, well lighted parking lot in a safe area. Several restaraunts close by. Stayed for 7 days. Not outstanding, but good value for the money. I would return.
Stayed 8 nights in Apr 2024
Response from Ashley on 7 May 2024
Thank you for your 3 out of 5 review.

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley on 7 May 2024
Thank you for your 5 out of 5 review.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley Schmuecker on 30 Apr 2024
Thank you for the 5 out of 5 review!We look forward to seeing you in the future!

8/10 Good

Mark, Ponca City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ashley on 29 Apr 2024
Thank you for the 4 out 5 review.

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Ashley Schmuecker on 18 Apr 2024
Thank you for your 5 out of 5 review!We look forward to seeing you in the future!Thank you,Ashley SchmueckerGeneral Manager

10/10 Excellent

Mark

Stayed 1 night in Apr 2024
Response from Ashley on 29 Apr 2024
Thank you for the 5 out of 5 review.

10/10 Excellent

Gabriell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean property
Stayed 1 night in Mar 2024
Response from Ashley Schmuecker on 5 Apr 2024
Thank you for your 10 out of 10 review! Your feedback is important to us. We hope to see you again in the future.Thank you!Ashley SchmueckerGeneral Manager

10/10 Excellent

Trish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel, the last two visits to the area and have enjoyed it. They’ve also allowed me to have an early check in to drop off my luggage. Plan to be back again soon.
Stayed 2 nights in Mar 2024
Response from Ashley Schmuecker on 5 Apr 2024
Thank you for your 5 out of 5 review! Your feedback is important to us. We hope to see you again in the future.Thank you!Ashley SchmueckerGeneral Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything, the staff were very friendly. We read the times wrong so we missed the breakfast but that was our fault. Would stay here again.
Stayed 1 night in Mar 2024
Response from Ashley Schmuecker on 26 Mar 2024
Thank you for your 5 out of 5 review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Ruby Mae Irish and Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to highway which was convenient.
Stayed 3 nights in Mar 2024
Response from Ashley on 21 Mar 2024
Thank you for your 5 out of 5 review.

10/10 Excellent

ALEXES, saint louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a good experience.
Stayed 2 nights in Mar 2024
Response from Ashley Schmuecker on 21 Mar 2024
Thank you for your 5 out of 5 review.

10/10 Excellent

Caroline

Travelled with family
Liked: Property conditions & facilities
Room was very clean. Only negative was the fridge in the room wasn’t on when we got there so it wasn’t cold.
Stayed 1 night in Mar 2024
Response from Ashley Schmuecker on 21 Mar 2024
Thank you for your 5 out of 5 review.

10/10 Excellent

FRANCES

Liked: Cleanliness, property conditions & facilities
Everything good
Stayed 2 nights in Mar 2024
Response from Ashley Schmuecker on 13 Mar 2024
Thank you for your 5 out of 5 review! We look forward to seeing you again.Kind Regards,Ashley SchmueckerGeneral Manager

10/10 Excellent

Gabriell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley Schmuecker on 13 Mar 2024
Thank you for your 5 out of 5 review! We look forward to seeing you again.Kind Regards,Ashley SchmueckerGeneral Manager

10/10 Excellent

Clare, Keller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing!
Stayed 5 nights in Feb 2024
Response from Ashley Schmuecker on 11 Mar 2024
Thank you for your 5 out of 5 review! We look forward to seeing you again.Kind Regards,Ashley SchmueckerGeneral ManagerFairfield Inn

10/10 Excellent

JACQUELINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Ashley Schmuecker on 11 Mar 2024
Thank you for your 5 out of 5 review! We look forward to seeing you again.Kind Regards,Ashley SchmueckerGeneral ManagerFairfield Inn

10/10 Excellent

Nodja

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk lady during the day is the best
Stayed 4 nights in Feb 2024
Response from Ashley Schmuecker on 18 Apr 2024
Thank you for your 5 out of 5 review!We look forward to seeing you in the future!Thank you,Ashley SchmueckerGeneral Manager

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet room was spotless and well appointed. Beds were soft and comfy. Safe parking (off street) outside the hotel and it was well lit. We could see our vehicle from our window. My adult daughter and I would DEFINITELY stay here again. We felt safe. Lots of dining and shopping options nearby.
Stayed 1 night in Mar 2024
Response from Ashley on 4 Mar 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Sang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 4 nights in Feb 2024
Response from Ashley Schmuecker on 26 Feb 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

ShiAnna, HAMPTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley Schmuecker on 26 Feb 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean safe and pleasant
Stayed 1 night in Feb 2024
Response from Ashley Schmuecker on 21 Feb 2024
Thank you for your 10 out of 10 review! We look forward to seeing you in the future!Thank you,Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Ashley Schmuecker on 21 Feb 2024
Thank you for your 10 out of 10 review! We look forward to seeing you in the future!Thank you,Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, room was clean, felt safe in the area. Overall a great property and well worth the money for the stay.
Stayed 3 nights in Feb 2024
Response from Ashley Schmuecker on 16 Feb 2024
Thank you for your 5 out of 5 review! We look forward to seeing you in the future!Kind Regards,Ashley Schmuecker

10/10 Excellent

Imani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was friendly! Very accommodating. Rooms were up to date and very nice. I loved the greeting on the Tv.
Stayed 3 nights in Feb 2024
Response from Ashley Schmuecker on 16 Feb 2024
Thank you for your 5 out of 5 review!Kind Regards,Ashley Schmuecker

2/10 Terrible

Matt

Travelled with group
Disliked: Staff & service
Sounds like fraud to me...
We used one room. Hotels.com charged us for one room and the hotel charged us for a second room. We discovered this had happened when we were given two bills at check out. The hotel agent said only the manager could refund the second charge. She didn't return my calls, but did refund half the charge for the second room, this admitting their mistake. But the hotel won't refund the rest of the money they owe us. We contacted Marriot corporate for help, but all they do is try to work with the manager to resolve the issue. Apparently she's not returning their calls, either.
Stayed 2 nights in Nov 2023
Response from Ashley Schmuecker on 26 Feb 2024
Thank you for your time and feedback this situation is under review. We look forward to working with you in the future.

2/10 Terrible

david

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
never were allowed to check in due to the occupants being 19. under rules and regulations for Expedia no age requirement was listed. it was only listed under the hotel website which we had no reason to look at. the worker hotel clerk was rude to my boys and my wife on the phone. very disappointed and we demand a refund now, we will take this all the way to the top of Marriott if needed
Stayed 1 night in Feb 2024
Response from Ashley Schmuecker on 16 Feb 2024
Thank you for your review. Due to the circumstances, we have provided a full refund. We do apologize about the inconvenience and have spoken with Expedia in regard to the age requirements. Your time and feedback are important and appreciated.Kind Regards,

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ashley Schmuecker on 13 Feb 2024
Thank you for your 10 out of 10 review! We look forward to seeing you in the future!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Dani

Stayed 1 night in Feb 2024
Response from Ashley Schmuecker on 21 Mar 2024
Thank you for your 5 out of 5 rating

8/10 Good

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel, very limited breakfast but nice.
Stayed 1 night in Jan 2024
Response from Ashley Schmuecker on 13 Feb 2024
Thank you for your 4 out of 5 review! We look forward to seeing you in the future!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ashley Schmuecker on 13 Feb 2024
Thank you for your 4 out of 5 review! We look forward to seeing you in the future!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

4/10 Poor

James

No hot water.
Stayed 1 night in Feb 2024
Response from Ashley Schmuecker on 13 Feb 2024
Thank you for your 2 out of 5 review! We look forward to seeing you in the future!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Lynn

Stayed 3 nights in Jan 2024
Response from Joseph Michel on 31 Jan 2024
Thank you for your 10 out of 10 review. Your feedback is important to us, and we hope to see you in the future!Joseph MichelGuest Service ManagerFairfield Inn & Suites by Marriott

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joseph Michel on 31 Jan 2024
Thank you for your 5 out of 5 review. Your feedback is important to us, and we hope to see you in the future!Joseph MichelGuest Service ManagerFairfield Inn & Suites by Marriott

10/10 Excellent

Kelli

Stayed 1 night in Jan 2024
Response from Joseph Michel on 31 Jan 2024
Thank you for your 5 out of 5 review. Your feedback is important to us, and we hope to see you in the future!Joseph MichelGuest Service ManagerFairfield Inn & Suites by Marriott

8/10 Good

Ya-Hue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Joseph Michel on 31 Jan 2024
Thank you for your 8 out of 10 review. Your feedback is important to us, and we hope to see you in the future!Joseph MichelGuest Service ManagerFairfield Inn & Suites by Marriott

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your ten out of ten review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Sarabi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay here at Fairfield. I felt comfortable here, like I was at home. My only complaint was the air conditioning near my bed side I could not feel the air.. so multiple times of the night I was sweating. But it was All around a good stay. I will return here if I’m ever in the New Orleans area again
Stayed 2 nights in Jan 2024
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your ten out of ten review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Quiet neighborhood area. Outback Steakhouse within walking distance. Complimentary breakfast could have been better/. Tables were not kept clean and they ran out of some supplies. Other than that it was good.
Stayed 1 night in Jan 2024
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your ten out of ten review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice hotel. Quiet outside and felt safe. Very friendly and helpful staff!! Close to a lot of shopping and restaurants. Will stay again!
Stayed 2 nights in Jan 2024
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your ten out of ten review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Clinton

Stayed 1 night in Jan 2024
Response from Joseph Michel on 31 Jan 2024
Thank you for your 5 out of 5 review. Your feedback is important to us, and we hope to see you in the future!Joseph MichelGuest Service ManagerFairfield Inn & Suites by Marriott

10/10 Excellent

Shuang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your ten out of ten review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Tameeka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice. Very great staff. Room was nice and clean.
Stayed 1 night in Jan 2024
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your ten out of ten review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

8/10 Good

jeannine

Travelled with family
Liked: Amenities
I thought the hotel was clean . Staff was courteous and polite. I stayed on the fourth floor. In order to turn on the shower, you had to get in the shower. But then it took 15 minutes of hugging the back of the shower wall before it would start to warm up! Who ever designed this was not thinking….. The shower door only slides from left to right. But the handle to turn on the shower is in the back. You have to step in it and move to the right. So the cold water hits you if you try to get out! Dumb!
Stayed 3 nights in Dec 2023
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your 4 out of 5 review!Ashley SchmueckerGeneral Manager Fairfield Inn Metairie

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your ten out of ten review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your ten out of ten review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie

10/10 Excellent

Sherry

Stayed 1 night in Dec 2023
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your 5 out of 5 review!Ashley SchmueckerGeneral Manager Fairfield Inn Metairie

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley Schmuecker on 16 Jan 2024
Thank you for your ten out of ten review!Ashley SchmueckerGeneral ManagerFairfield Inn Metairie