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"The gym at the fifth floor didn't have a treadmill...that was quite surprising. We arrived late at night and the 2 gentlemen at the reception clearly struggled to process our arrival. My colleague was given a room that was already occupied!!! She had to run back to the reception to give her another room. I can say that I wasn't entirely satisfied with my stay"

"4 star hotel but hospitality and helpfulness of staff is underwhelming. Repeated issues with one of elevators during our stay which forced us to carry heavy bags down stairs to stay on schedule during checkout/departure. Reception desk didn't answer calls ( 5 mins of trying on two occasions). Some hardware (towel hooks?) missing in bathroom -hardware/screws sticking out of walls."

"we really enjoyed staying here, we paid for an upgraded room with its own living room and bedroom, and it was very nice. The only thing we didn't like is the chimney smoke came into our bedroom from the fireplace they have in the hotel so we couldn't have the window open part of the time, but it wasn't a huge problem,and our view was nonexistent as it was just looking out over the top of the hotel roof. Also if you're staying facing the street, it is very loud with traffic at night to sleep if you need to open the window to get air. They provided a fan that we tried to run, but it was so loud. It made it almost worse lol. the breakfast was completely amazing, just about the best I've ever seen. Parking was expensive but you are right by the city center, so it's worth it."

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"Clean room. Nice Sauna. Great breakfast. "

"My room was a good size, clean and quiet. The hotel in general was clean and staff were all helpful and friendly."

"Great view on the Alster, nice and clean rooms, great staff "

"On one side the bed was soft which wasn't good at all and the pillows weren't very nice either. There was no electric kettle."

"The staff were very nice and helpful"