Economy Twin Room, 2 Single Beds, Non Smoking

Reviews of Richmond Hotel Narita

3.5 out of 5
Richmond Hotel Narita
970 Hanasaki-chou, Narita, Chiba-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 551 out of 1001 reviews" "
Rating 8 - Good. 350 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice that it is near the train n bus station. I wish the hotel provided bus service from the airport. Also, hotel should provide bus service to the airport after 10.40am. We had to leave the hotel early to avail of their last trip bus service at 10.40 am when our flt was still at 6pm. If they had a later service, we could have left our bags at the hotel n hopped the train for more sightseeing.
Stayed 2 nights in May 2024
Response from Receptionist: Imafuku on 24 May 2024
Thank you very much for staying at the Richmond Hotel Narita.We apologise for the inconvenience caused by the shuttle bus.We currently operate a one-way bus service to the airport only in the morning.The bus timetable is also available on the hotel website.We will take your feedback seriously and strive to make our hotel even better.We hope you will visit Richmond Hotel Narita again when you come to Narita.

4/10 Poor

Mark

Travelled with partner
Shuttle bus service is very poor. When book there was no schedule info which is ably four services all day long. 10:40 am is last service which is too early since our departure was 5:05
Stayed 1 night in May 2024
Response from Reception: Yamaguchi on 23 May 2024
Thank you for your feedback. We’re very sorry to hear about your recent experience. We will discuss this issue with our team to provide our guests with a high-quality experience.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff, clean hotel, and even let us leave our luggage there for the day until our evening flight. Only issue was the laundry machines didn’t do a great job drying the clothing, besides that everything was amazing.
Stayed 1 night in May 2024
Response from Reception: Takahashi on 21 May 2024
Thank you very much for staying at Richmond Hotel Narita. We are very happy to receive your compliments about our staff. We also apologize for the inconvenience caused by the drying function of the washing machine not working properly. Your feedback motivates us to continue providing great service. Thank you very much for your warm evaluation. We hope that you will visit us again soon.

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was helpful and the hotel is very close to train station, easy to get to Narita airport!
Response from フロント:田村 on 12 May 2024
Thank you for choosing Richmond Hotel Narita.We hope you had a relaxing stay with us.Thank you very much for your compliments to our front desk staff. All of us at Richmond Hotel Narita are very pleased to hear that.As you mentioned, it is only a 10-minute train ride from our hotel to Narita Airport, but we also offer a free shuttle bus service from our hotel to Narita Airport every day.The shuttle bus runs every hour starting at 6:40 AM. There are only five shuttle buses in the morning, so we can accommodate your convenience. Please let us know if there is a time that is convenient for you. Please use the shuttle bus when it is convenient for you. Please use the shuttle bus at your convenience.Finally, thank you very much for taking time out of your precious time to give us such a positive feedback.We sincerely look forward to welcoming you again.

8/10 Good

Tjiun Wei

Travelled with family and small children
Liked: Cleanliness, staff & service
Comfortable hotel. A little dated but under going renovations so it will be much better soon.
Stayed 1 night in May 2024
Response from Reception: Kogo on 3 May 2024
Dear guest,Thank you for your review.We feel glad to hear that you are satisfied with our hotel.We hope that you visit Richmond Hotel Narita again someday.Sincerely,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean good location
Stayed 1 night in May 2024
Response from Reception: Sora on 3 May 2024
Thank you for staying at the Richmond Hotel Narita.We are very happy to hear that you had a relaxing stay with us.We will continue to make every effort to meet your expectations and requests.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.We look forward to serving you again.

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2024
Response from K. Ogasawara on 18 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for layover Clean and nice staff 😊
Stayed 1 night in Mar 2024
Response from Receptionist : Sora on 27 Apr 2024
Thank you very much for staying at Richmond Hotel Narita from among many hotels.We are glad to hear that you had a relaxing stay with us.Thank you again for your kind words of praise.We will continue to make every effort to meet your expectations and requests.Thank you very much for taking time out of your busy schedule to write this review.We look forward to serving you again.

10/10 Excellent

Michael, Aldinga Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly stay, will stay here again.
Stayed 1 night in Apr 2024
Response from Reception: Yamaguchi on 26 Apr 2024
Thank you for taking the time to share this positive rating. Your satisfaction is our top priority, and we're grateful for your feedback. Looking forward to serving you even better next time.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception: Yamaguchi on 26 Apr 2024
Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Dakota, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and quick stay between train arrival and airport departure. Walkable from Narita station, super easy to find.
Stayed 1 night in Apr 2024
Response from Reception: Yamaguchi on 20 Apr 2024
Thank you so much for your exceptional rating. We're thrilled to hear that you enjoyed your stay with us.We are indeed looking forward to your next visit.

6/10 Okay

Joel, chula vista

Disliked: Staff & service, amenities
Sheets were stained, and the room was dusty.
Stayed 1 night in Apr 2024
Response from Reception: Yamaguchi on 20 Apr 2024
Thank you for your feedback. We’re very sorry to hear about your recent experience.We share your feedback with our team and we'll make sure it doesn't happen again.We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to subway & naritasan
Stayed 1 night in Apr 2024
Response from Reception Yamaguchi on 18 Apr 2024
Thank you for taking the time to share this positive rating. We will share this with the rest of the team to let them know to keep up the amazing work.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Reception: Sora on 3 May 2024
Thank you very much for staying at Richmond Hotel Narita.Thank you also for giving us the highest rating out of five.All of us at Richmond Hotel Narita are very happy to hear that you enjoyed your stay with us.We will do our best to provide you with even better service.We look forward to serving you again.

8/10 Good

Conic

Travelled with partner
For a hotel that size, i would ask for a lil more in cleanliness. The bathroom has a slight smell of sweat. Can replace the cloth slippers with thicker slippers
Stayed 1 night in Apr 2024
Response from Reception Yamaguchi on 18 Apr 2024
Thank you for bringing these concerns to our attention. We are sorry that our room cleaning did not meet your expectation. Your experience is important to use, and we hope to make this right. We will continue to make effort to provide the most comfortable experience possible.

10/10 Excellent

Violanda, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Reception: Imafuku on 9 Apr 2024
Thank you very much for staying at Richmond Hotel Narita.We hope you had a relaxing stay with us.As you mentioned, our hotel is located a 5-minute walk from Keisei Narita Station, and there are convenience stores, supermarkets, pharmacies, etc. in the vicinity, which is well received by our guests.We would be more than happy to be a part of your wonderful travel memories.We will continue to strive for better service to our guests.Thank you very much for your kind contribution today.

10/10 Excellent

Analyn, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but otherwise great hotel to stay in.
Stayed 1 night in Mar 2024
Response from Reception: Imafuku on 9 Apr 2024
We extend our heartfelt thanks for your review and the fantastic 5-star rating. We are absolutely delighted to hear that you thoroughly enjoyed your stay with us.Your kind words serve as a great encouragement to our staff, and we are committed to maintaining and exceeding these high standards for all of our guests.We can't wait to have the pleasure of welcoming you back on your next visit. If you have any special requests or needs, please do not hesitate to contact us. We eagerly await the opportunity to host you again.Thank you for taking the time to share your feedback.Warm regards,

10/10 Excellent

Sam

Great
Stayed 1 night in Mar 2024
Response from Receptionist : Sora on 24 Mar 2024
Thank you very much for staying at Richmond Hotel Narita.Thank you also for giving us the highest rating of 5 out of 5.We will continue to strive for your satisfaction in the future.We look forward to serving you again.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here the night before flying. Good dining option in the hotel or a number of restaurants near by. Comfortable room and shuttle bus to the airport.
Stayed 1 night in Mar 2024
Response from Receptionist K.Ogasawara on 13 Mar 2024
Dear Guest,Thank you for your detailed and heartful review.We feel proud of getting 4 ratings out of 5.Every member of our staff will try hard tomake this place more comfortable and friendly to customers.We are here anytime in Narita to welcome you.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located closed by the train station. We stayed one night as we had an early flight to Seoul int the morning and had to be in the airport around 6:15am
Stayed 1 night in Mar 2024
Response from Receptionist K.Ogasawara on 13 Mar 2024
Dear Guest,Thank you for your stay at Richmond Hotel Narita.As you mentioned in your review, our hotel is located at a convenient place near Narita station and the airport.We try hard to meet customers' satisfaction now and from now on.In the next time you visit Narita and Japan, we will be here for you.

10/10 Excellent

Emiko

Liked: Amenities
Close to the station. Nice clean rooms and bathrooms.
Stayed 1 night in Mar 2024
Response from Receptionist K.Ogasawara on 13 Mar 2024
Dear Guest,Thank you so much for your 5-star ratings. We will share this with the rest of the team to let them know to keep up the amazing work.We hope to have you back with us soon.

10/10 Excellent

Tomu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean hotel. Friendly staff. In particular Yanagita san in the front desk is very friendly, professional, and super helpful. See you again soon.
Stayed 2 nights in Feb 2024
Response from Receptionist : Sora on 24 Mar 2024
Thank you very much for staying at Richmond Hotel Narita.Thank you also for giving us the highest rating of 5 out of 5.Thank you also for your compliments to our staff. All of us at the hotel are very pleased to read them.We will continue to make every effort to provide better service in the future.We look forward to seeing you again soon.

10/10 Excellent

Melchora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Receptionist K.Ogasawara on 13 Mar 2024
Dear Guest,Thank you for staying at Richmond Hotel Narita.We are honoured to get 5 stars out of 5.We are looking forward to seeing you again someday.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Receptionist : Sora on 24 Mar 2024
Thank you very much for staying at Richmond Hotel Narita.Thank you also for giving us the highest rating of 5 out of 5.We are very happy that you were satisfied with our service.We will do our best to provide you with even better service.We look forward to serving you again.

10/10 Excellent

Hing Kuen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, Good facilities, Also, feel comfortable
Stayed 1 night in Feb 2024
Response from Receptionist : Sora on 24 Mar 2024
Thank you very much for staying at Richmond Hotel Narita.Thank you also for giving us the highest rating of 5 out of 5.We are very happy that you were satisfied with our service.We will do our best to provide you with even better service.We look forward to serving you again.

10/10 Excellent

Seow Yee

Liked: Cleanliness, staff & service, property conditions & facilities
The property is just outside the train station.
Stayed 3 nights in Feb 2024
Response from フロント 田中 on 18 Feb 2024
Thank you for your rating of 5 out of 5.We are happy to hear that your stay with us was satisfactory.We have a free shuttle bus service from the hotel to Narita Airport, so please use it when you come back.We look forward to serving you again.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible value
The level of service was incredible. The hotel staff was accommodating and the room was extraordinarily clean.
Stayed 1 night in Jan 2024
Response from リッチモンドホテル成田 フロント 田中 on 14 Feb 2024
Thank you for the highest 10 rating.We are glad to hear that your stay with us was satisfactory.Thank you also for your compliments to our staff.We will continue to make every effort to satisfy our guests in the future. We look forward to welcoming you again.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from リッチモンドホテル成田 フロント 田中 on 14 Feb 2024
Thank you for the highest 5 rating.We are glad to hear that your stay with us was satisfactory.We will continue to make every effort to satisfy our guests in the future. We look forward to welcoming you again.

6/10 Okay

Takako

Liked: Cleanliness
inconvenience
It was nice Hotel but there is no hotel bus service to air port I have to take bus or train to get airport
Stayed 2 nights in Feb 2024
Response from Receptionist S.Imafuku on 14 Feb 2024
Thank you for your review.We apologize for any inconvenience caused regarding the shuttle bus.However, we are only available in the morning.We have a free shuttle bus service.The shuttle departs from the hotel at 6:40, 7:40, 8:40, 9:40, and 10:40 am and arrives at Terminal 2 20 minutes later and Terminal 1 30 minutes later.We apologize for the lack of information.We would be very grateful if you would visit Richmond Hotel Narita again when you come to Narita.

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money well spent
When flying out of Canada we spent 2.5 times the amount we spent on the hotel, for the equivalent room. Beyond that, our canadian room was beat up, outdated, the staff was standoffish and no one cared. Huge difference. Way to go Richmond Narita.
Stayed 1 night in Feb 2024
Response from Receptionist: A. Osaki on 11 Feb 2024
Thank you for choosing Richmond Hotel Narita.All of us at Richmond Hotel Narita are very pleased that we were able to provide you with a pleasant stay.We are encouraged by your warm words and will continue to make further efforts in the future.If you are going to Narita Airport, please take advantage of our free shuttle bus service to Narita Airport, which is available only in the morning.We sincerely look forward to serving you again.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and clean rooms!
Stayed 1 night in Feb 2024
Response from Receptionist: Murayama on 5 Feb 2024
Dear Taylor,We extend our heartfelt thanks for your review and the fantastic 5-star rating. We are absolutely delighted to hear that you thoroughly enjoyed your stay with us.Your kind words serve as a great encouragement to our staff, and we are committed to maintaining and exceeding these high standards for all of our guests.We can't wait to have the pleasure of welcoming you back on your next visit. If you have any special requests or needs, please do not hesitate to contact us. We eagerly await the opportunity to host you again.Thank you for taking the time to share your feedback.Warm regards,Richmond Hotel Narita

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was my third stay and, once again, I thought the hotel provided exactly what I needed i.e. a clean, fresh, quiet room with a comfortable bed and a decent shower. The location is very convenient for access to central Narita. Check in/out was fast, friendly and professional, as one would expect in Japan. All the above at a very reasonable price. I see no reason why I would use a different hotel on my next visit.
Stayed 1 night in Jan 2024
Response from Reception: Yamaguchi on 31 Jan 2024
Thank you for choosing us and giving us a positive rating.This means a lot to us. We will share this with the rest of the team to let them know to keep up the amazing work.If there's anything we can do to ensure more enjoyable experience during your next visit, please don't hesitate to reach out. We look forward to welcoming you back for another exceptional stay.

6/10 Okay

Unique

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The staff was very kind and helpful. The room itself was decently large. The issues I had were that the actual toilet seat didn’t fit the toilet properly (which threw off the bidet), the shower curtain didn’t cover the whole shower (I assume they lost a hoop and attached two parts of the curtain to one loop and it was very short so water was going out), and when I was putting my shoes on in the morning I noticed what honestly appeared to be a blood splatter on the side of the bed. It would’ve been a 5 star stay if everything worked properly and there was no stain.
Stayed 1 night in Jan 2024
Response from Reception: Yamaguchi on 31 Jan 2024
Thank you for providing this important feedback. We regret that your experience did not meetyour expectations and have shared your feedback with our team. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Hai Tsing

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Receptionist S.Hosoya on 29 Jan 2024
Thank you for choosing our hotel out of many options.It is our pleasure to know that you were satisfied with our hotel.It would be an honor if you could choose us again if you have another chance to visit Narita.We are looking forward to welcoming you again.

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to restaurants and convenience stores. Beds and pillows are comfortable. Free shuttle between the Narita airport and the hotel is limited. They only have morning shuttle from the hotel to the airport. You need to take Keisei-Narita train to get to the hotel from Narita.
Stayed 2 nights in Jan 2024
Response from Reception : Kogo on 25 Jan 2024
Thank you for choosing Richmond Hotel Narita for your stay. We are very happy to learn that you were satisfied with your staying. As you mentioned, our hotel is located in a very convenient place as there are stations and convenience stores nearby. If you have another chance to come to Narita, it would be our pleasure if you could choose us again. We are looking forward to welcoming you again.Sincerely,

10/10 Excellent

Tyler C

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reception : Kogo on 25 Jan 2024
Thank you very much for having stayed at Richmond Hotel Narita.It is our greatest pleasure to realize that you were satisfied with us.We look forward to your next visit.

10/10 Excellent

The Khai

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in old town. Very helpful staff who give lots of advice. Excellent breakfast. Beds comfortable and rooms quiet and peaceful for good night sleep. Will arrange laundry if you ask and back in a day.
Stayed 5 nights in Jan 2024
Response from Reception:S.Imafuku on 16 Jan 2024
Thank you for staying at Richmond Hotel Narita.All of our staff are very happy to hear that you enjoyed your stay with us.We are also very happy that our advice was helpful to you.We would be more than happy to be a part of your wonderful travel memories.If you come to Narita again, please come to Richmond Hotel Narita.We look forward to seeing you again.

8/10 Good

Marco Antonio

Travelled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Reception: Kogo on 17 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Makiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Good location and breakfast.
Stayed 1 night in Jan 2024
Response from Richmond hotel Narita/ S.Imafuku on 15 Jan 2024
Thank you for staying with us.All the staff are very happy to see that you were satisfied with your stay.There is no greater happiness than being able to be a part of your precious memories during your trip.We strive every day to become a hotel that our customers will want to come back to again.

10/10 Excellent

andrew

Stayed 1 night in Jan 2024
Response from Reception: Kogo on 17 Jan 2024
Dear Guest, Thank you for choosing Richmond Hotel Narita for your stay. We are truly happy to learn that you were satisfied with your staying. If you have another chance to come to Narita, please choose Richmond Hotel Narita again for your stay. We are looking forward to welcoming you in the future.

8/10 Good

Karenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception: Kogo on 17 Jan 2024
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Suri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception: Kogo on 25 Jan 2024
Thank you for using Richmond Hotel Narita.Thank you very much.We are very happy to hear that you were satisfied with our hotel.We will continue to devote ourselves to further satisfaction in the future.We are looking forward to seeing you again.

10/10 Excellent

Manyee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception and clean room! Thank you.
Stayed 1 night in Dec 2023
Response from Richmond hotel Narita/ S.Imafuku on 15 Jan 2024
Thank you for staying with us.All the staff are very happy to see that you were satisfied with your stay.It is our pleasure to welcome our customers.Our hotel has five types of rooms, each with different characteristics.We hope you will enjoy the difference the next time you visit.

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception: Kogo on 25 Jan 2024
Thank you very much for having stayed at Richmond Hotel Narita.It is our greatest pleasure to realize that you were satisfied with us.We look forward to your next visit.

10/10 Excellent

Jay

Stayed 2 nights in Dec 2023
Response from Reception: Kogo on 17 Jan 2024
Dear Guest,Thank you for choosing our hotel. We are very happy to learn that you were satisfied with your staying. We hope that we can welcome you in the future. Sincerely,

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to airport
Good hotel, very handy to Narita airport. We stayed to rest after a long flight from Australia and had a nice day exploring Narita and the local temple. We went to Narita temple on a Sunday and got to watch a buddist ceremony, plus if you go to the information centre you can ask for an English guide for a personal tour. Fantastic experience and everyone at this hotel was lovely.
Stayed 2 nights in Dec 2023
Response from Richmond hotel Narita/ S.Imafuku on 15 Jan 2024
We are reaaly appreciate for your review.All of our staff members are very excited to see your reviews.As you said, There is Narita temple nere our hotel.The temple is so famous that Kabuki actors and celebrities come here every year.We can't wait to have the pleasure of welcoming you back on your next visit. If you have any special requests or needs, please do not hesitate to contact us. We eagerly await the opportunity to host you again.Thank you for taking the time to share your feedback.Warm regards,

10/10 Excellent

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were pleasant and courteous. The room was spacious for Japan standards. Room was clean and modern. Very walkable location to train stations, convenience stores, and eateries. Great hotel stay before flight or late night arrival from Narita airport.
Stayed 1 night in Nov 2023
Response from Richmond hotel Narita/ S.Imafuku on 15 Jan 2024
We extend our heartfelt thanks for your review and the fantastic 5-star rating. We are absolutely delighted to hear that you thoroughly enjoyed your stay with us.Your kind words serve as a great encouragement to our staff, and we are committed to maintaining and exceeding these high standards for all of our guests.We can't wait to have the pleasure of welcoming you back on your next visit. If you have any special requests or needs, please do not hesitate to contact us. We eagerly await the opportunity to host you again.Thank you for taking the time to share your feedback.Warm regards,

8/10 Good

Sarah

Stayed 1 night in Nov 2023
Response from Reception: Kogo on 25 Jan 2024
Thank you for using Richmond Hotel Narita.Thank you very much.We are very happy to hear that you were satisfied with our hotel.We will continue to devote ourselves to further satisfaction in the future.We are looking forward to seeing you again.

10/10 Excellent

Stephen, Saipan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Close to train and bus station. Lots of restaurants close by.
Stayed 2 nights in Nov 2023
Response from Richmond hotel Narita/ S.Imafuku on 15 Jan 2024
Thank you for staying with us and for taking the time to leave a review. We appreciate your positive feedback and are delighted to hear that you were satisfied with our hotel and the location.Narita is famous for eel and there are many eel restaurants alound here.Please try it next time.We value your feedback and will use it as motivation to continue delivering high-quality services in the future. We look forward to the opportunity to welcome you back for an even more exceptional stay.Thank you for taking the time to share your thoughts with us.Warm regards,

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front:Tanaka on 7 Nov 2023
Thank you very much for your 5-star rating. We are delighted to hear that you enjoyed your stay at our hotel.We look forward to welcoming you again. If you have any special requests, please do not hesitate to let us know. We look forward to welcoming you again.Thank you very much, Richmond Hotel Narita